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My Story Charming Hotel Augusta

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Rua de Sao Nicolau n0 78, Lisbon 1100-549 Portugal
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US$148
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Traveller (72)
Room & Suite (39)
Dining (34)
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#99 of 324 in Lisbon
Location
Cleanliness
Service
Value
At the My Story Hotel Augusta, you can combine the comfort of a hotel with a unique and privileged location in the heart of downtown Lisbon. Here you will have the experience of waking up in one of our 47 rooms, in an open‐air gallery. Feel the pulse of the city bustle during the day, where you can observe the most varied street arts, and the calm at night.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Children Activities (Kid / Family Friendly)
Baggage storage
Non-smoking hotel
24-hour front desk
Laundry service
Coffee shop
Restaurant
Breakfast available
Outdoor dining area
Special diet menus
Wine / champagne
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Room features
Soundproof rooms
Air conditioning
Minibar
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Centrally Located
Languages Spoken
English
114Reviews0Q+A8Room tips
Traveller rating
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katyorwin wrote a review Mar 2022
Peterborough, United Kingdom7 contributions1 helpful vote
Recent stay, for my birthday, was very clean hotel. Staff very polite and pleasant. They left an impromptu gift (wine) for my birthday. Thoroughly enjoyed the stay. Great location. Would recommend it to anyone.
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Date of stay: March 2022Trip type: Travelled
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Willem H wrote a review Feb 2022
Barcelona, Spain151 contributions74 helpful votes
Sweet place to stay however staying in the winter here you can not use the airconditioning to yes cool down the room as you have to close the windows in order to reduce the sounds of the city. Not very pleasant to sleep in a room of 23 celsius at night. Small rooms but adequate, good standard toiletries and decent cleaning standards. Breakfast is extremely basic , cheap plastic jams, prefab pastries, nescafe coffee ( shame such a great coffee culture in Lisbon) . Team members friendly. Conclusion nice place to stay if you want to sejourn in a buzzing area, definitely room for improvement at very little extra costs.
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Date of stay: February 2022
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Isha wrote a review Nov 2021
2 contributions1 helpful vote
Having searched for hotels in Lisbon and reading the reviews we booked the My Stay Augusta . We were not disappointed! Location is perfect, hotel and room is very welcoming and clean. They even noticed my partners birthday date from her passport (it was a birthday city break) and left a bottle of Prosecco in the room on the day without prompt. Nice touch! Thank you.
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Date of stay: November 2021Trip type: Travelled
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C D wrote a review Sep 2021
Las Vegas, Nevada2 contributions
Bait and switch if they are still booking in Sept 2021. They will allow transaction to go through then wait till a day or two before to tell you they made a terrible mistake and they are going to move you to a nicer...no, wait a lesser hotel that has hookers just around the corner...where as the original location was in the heart of the Baxia area and very close to the water. Then to top it off, you still get charged the original site rate, 20 euros more per night. Unhappy to say the least. I also not happy with hotels.com who are playing stupidly unhelpful...we don't understand...need you to contact the hotel...we don't know how to do our jobs.
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Date of stay: September 2021
Rooms
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Response from Alfredo Tavares, Diretor-Geral at My Story Charming Hotel Augusta
Responded 15 Oct 2021
Dear cdlvnv2021 I would like to answer as we do with all the reviews, but to be honest we did not get your comment. So allow me to highlight our strong points: Soundproof windows, shower pressure, quality of mattress, quality of breakfast products, the quality of RITUALS cosmetics and so on. Our goal at My Story Hotels is to exceed expectations each and every time. We hope you give us the opportunity to welcome you back to our beautiful Lisboa and please do not hesitate to use My Story Hotel Charming Augusta WhatsApp +351 969 770 621 available 24 hours always always with the best offers Warmest regards from Lisboa Alfredo Tavares atavares@mystoryhotels.com
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amy93lgo wrote a review Mar 2020
United Kingdom17 contributions29 helpful votes
I booked a trip to Lisbon to celebrate my husbands birthday. We were booked to stay at My Story Hotel Ouro however upon arrival we were asked if we would be happy to stay at My Story Charming Hotel Augusta. We accepted this offer and a lady walked us across the road to the hotel reception. Our stay was at a very difficult time for the city where things were starting to close down due to the Covid19 pandemic. The hotel was always spotlessly clean, the staff were ensuring safety measures of hand sanitiser at the lobby and at breakfast, staff were wearing masks and gloves. This put our minds at ease that the hotel were taking this serious and following safety measures. Our room was of a comfortable size, the shutters blocked out sound and light which was great. Rituals toiletries were in the room which was a nice touch. There was a safe and a television. We were able to request an iron and ironing board to be brought up to the room when needed. The breakfast was lovely and fresh and replenished throughout the morning. The hotel is in a fantastic position, near lots of shops and restaurants (some may say near the tourist traps) The staff were great at giving recommendations on restaurants and transport options. Lisbon is a beautiful city and we would love to return, we would definitely consider staying at the My Story chain again.
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Date of stay: March 2020Trip type: Travelled
1 Helpful vote
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Response from Alfredo tavares, Diretor-Geral at My Story Charming Hotel Augusta
Responded 13 Apr 2020
Dear KarlDoge, Thank you for taking the time to share your comments regarding your recent stay at My Story Hotel Augusta. It was a pleasure to receive your comments and to learn of your appreciation of our great hotel, unique location and with the level of service you received from our team. We are pleased read that you have enjoyed Lisbon as well and the overall experience despite the beggining of the contigency measures abour COVID-19. Beassured that we are already prepared for the future challenges in regards the new safety procedures. For another hand It’s always good to hear we are meeting the expectations our guests come to expect and deserve. Our unique location allows visitors to stay closer to most importante spots of Lisbon. Fortunately public transportation are also importante to go to Cascais, Estoril and Sintra which are very worth full to visit We look forward to welcome you back in the true spirit of hospitality for which My Story Hotels are known. If so please use My Story Hotel Augusta WhatsApp +351 969 770 621 available 24 hours always with the best offers. We would be more than please to take care of your reservation Warmest regards from Lisbon Alfredo Tavares atavares@mystoryhotels.com My Story Hotel Augusta WhatsApp +351 969 770 621
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masked_avenger123 wrote a review Mar 2020
Southend-on-Sea, United Kingdom43 contributions52 helpful votes
We had a great time at My Story. We arrived early and Madelena check us in early and made sure we got a great room. All the service was friendly and professional. The rooms were cleaned well. We were there for Valentine’s Day and they left us chocolates to wish us a happy Valentine’s Day. Great little touch.
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Date of stay: February 2020Trip type: Travelled
2 Helpful votes
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Response from Alfredo tavares, Diretor-Geral at My Story Charming Hotel Augusta
Responded 20 Mar 2020
Dear masked_avenger12, Thank you so much for have chosen us to spend your getaway forValentines day and for share your comments of My Story Hotel Augusta on TripAdvisor. You well mentioned our tea, which are no doubt amazing Finally let me thank you again for your support and we look forward to the pleasure of welcoming you back in My Story Hotels in the summer time which is also amazing trying our beautiful beaches and coast line. If so please do not hesitate to contact us through My Story Hotel Augusta WhatsApp +351 969 770 621 available 24 hours always with the best offers. We would be more than please to take care of your reservation Warmest regards from Lisbon Alfredo Tavares atavares@mystoryhotels.com My Story Hotel Augusta WhatsApp +351 969 770 621
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Karl wrote a review Feb 2020
8 contributions10 helpful votes
Great staff, amazing location, room with a nice view, affordable and tasty breakfast, great deal on the price considering location and quality of the rooms. Would definitely stay again next time we visit.
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Date of stay: March 2020Trip type: Travelled
2 Helpful votes
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Response from Alfredo tavares, Diretor-Geral at My Story Charming Hotel Augusta
Responded 4 Mar 2020
Dear KarlDoge, We would like to thank you very much for your great comment on Tripadvisor regarding your stay at the My Story Hotel Augusta We are delighted to read that you thoroughly enjoyed everything in your time among us. We always endeavour our best to make sure our guests have the best experience while staying with us and it is such a great reward to read that you recommend My Story Hotels for the Lisbon visitors. We definitely hope to welcome you again in a near future in amazing Lisboa and at My Story Hotels. If you wish you can contact us through My Story Hotel Augusta WhatsApp +351 969 770 621 available 24 hours always with the best offers. We would be more than please to take care of your reservation Warmest regards from Lisbon Alfredo Tavares atavares@mystoryhotels.com My Story Hotel Augusta WhatsApp +351 969 770 621
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Issy_Bee wrote a review Feb 2020
Northwich, United Kingdom22 contributions63 helpful votes
We stayed in the Augusta for 4 nights - having booked the sister hotel Oura, but we were transferred literally 10 yards away. Staff: extremely welcoming, polite and eager to please. Check in straight forward . Ruben at breakfast was cheerful, charming and more than happy to refill our coffee cups countless times! Room: At first sight tiny! But then we did read about that and were expecting that Once we got organised we realised that very clever use had been made of the space available and we were more than comfortable. The bed was a little hard ( personal preference, I know) I mentioned it at reception and we were offered a different room which we felt was not necessary and a mattress topper was provided! The triple glazing is brilliant. It meant we could have the window open and hear the buzz of the city and at times the live music, but close them and have perfect peace and quiet when needed. There is efficient aircon which we used to cool the room right down at night, so no need to have the windows open. I would say that the tiny bathroom needed a little getting use to. Once you are in and close the door it is not too bad! Shower was great and always plenty of hot water! Breakfast: my favourite part of staying in a hotel! Again at first appearance it looked limited but that was due to small amounts being put out and constantly replenished when needed. A choice of teas, coffees, hot chocolate, juices, smoothie, water and sparkling wine! Lots of pastries, bread, rolls, ham, cheese and vegetables. Hot food included scrambled egg, bacon and mushrooms and roasted vegetables. There was also yogurt, jams and cereal and lots of prepared fresh fruit! Mostly grapes, melon, pineapple , orange and kiwi. We loved breakfast . It was very relaxed and we spent ages sitting drinking coffee - thank you Ruben!- and planning our activities for the day Location: Perfect ! Right in the heart of the main shopping street. 2 mins to the metro. 5 mins to the sea front and trams... all on the pedestrianised area. Shops and restaurants in the doorstep. The hotel certainly provides excellent service all round for a 3 star hotel! And for the room rate we paid we felt it was amazing value! We loved Lisbon and are hoping to go back and will definitely stay at the Augusta again.
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Date of stay: February 2020Trip type: Travelled
2 Helpful votes
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Response from Alfredo tavares, Diretor-Geral at My Story Charming Hotel Augusta
Responded 26 Feb 2020
Dear Issy_Bee Thank you so much for have chosen us to spend your getway and for share your comments of My Story Hotel Charming Augusta on TripAdvisor. In regards of the room size we are a 200 years old building converted in a hotel keeping the original architecture The building was originally from architecture Pombalina. It was built upon the earthquake of 1755 and everything we could keep from the original building was kept. The building was restored during 4 years and opened its doors in December 2018 Of course our prime location in Rua Augusta the most important street of Lisbon, even Portugal I would say just 150 meters from the river is no doubt a great bonus but you well mentioned our team once they an important cornerstone of our success. Our focus is our committed and genuine team giving great memories to our guests and show them a bit of what is Portugal. I already relayed your compliments to the entire team who is thrilled by such kind words in particular Ruben I hope next time you have the opportunity to go to Sintra and sunny Cascais that sometimes or visitors tend to skip. Thank you so much and hope to welcome you again in the near future. When it happens please let me know. I will be more than pleased to take care of everything just use My Story Hotel Hotel Charming Augusta WhatsApp +351 969 770 621 available 24 hours always with the best offers. Warmest regards from Lisboa Alfredo Tavares atavares@mystoryhotels.com My Story Hotel Hotel Charming Augusta WhatsApp +351 969 770 621
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robfletch88 wrote a review Feb 2020
London, United Kingdom3 contributions5 helpful votes
Great restaurant. Stopped for lunch and was wonderfully looked after by Ruben. He told us all about the wine and the produce sourced and made by the owner. Food was delicious and the wine very nice. Would thoroughly recommend. Top marks. Thank you.
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Date of stay: February 2020Trip type: Travelled
2 Helpful votes
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Vaida wrote a review Feb 2020
5 contributions3 helpful votes
We came on short weekend break with friend and on our last night we were looking for nice more upmarket place to just sit and relax with some beer and tapas. Staff were exceptionally friendly and great service. Prices were very low and we were pleasantly surprised. I would definitely recommend this restaurant to anyone who is looking for nice chilled evening and nice experience.
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Date of stay: February 2020Trip type: Travelled
1 Helpful vote
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PRICE RANGE
US$91 - US$238 (Based on Average Rates for a Standard Room)
LOCATION
PortugalCentral PortugalLisbon DistrictLisbonBaixa, Rossio & Restauradores
NUMBER OF ROOMS
46
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Frequently Asked Questions about My Story Charming Hotel Augusta
Which popular attractions are close to My Story Charming Hotel Augusta?
Nearby attractions include Praca do Comercio (Terreiro do Paco) (0.4 km), Escape Hunt Lisbon (0.2 km), and Discover Lisbon (0.4 km).
What are some of the property amenities at My Story Charming Hotel Augusta?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at My Story Charming Hotel Augusta?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to My Story Charming Hotel Augusta?
Conveniently located restaurants include STŌ Mercearia, Grau Douro Tapas & Wine Bar, and Floresta Das Escadinhas.
Is My Story Charming Hotel Augusta located near the city centre?
Yes, it is 0.2 km away from the centre of Lisbon.
Are there any historical sites close to My Story Charming Hotel Augusta?
Many travellers enjoy visiting Mosteiro dos Jeronimos (6.1 km), Castelo de S. Jorge (0.5 km), and Panteao Nacional (1.2 km).
Is My Story Charming Hotel Augusta accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.