We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Cascais Resort

Visit hotel website
Traveller (566)
Room & Suite (537)
Dining (97)
About
Location
Cleanliness
Service
Value
Sheraton Cascais Resort boasts an enviable location on Portugal's sweeping Atlantic coast, just 30 minutes from Lisbon and 2 kilometres from Guincho Beach.
Read more
Property amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Restaurant
Wheelchair Access
Bar/Lounge
Business Centre with Internet Access
Free Internet
Spa
Airport Transportation
Paid Wifi
Paid Internet
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Heated pool
Outdoor pool
Show more
Room features
Kitchenette
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Microwave
Refrigerator in room
Minibar
Show more
Good to know
HOTEL STYLE
Park View
Business
HOTEL CLASS
Hotel links
Visit hotel website
Location
Full view
Reviews (947)
There are newer reviews for Sheraton Cascais Resort
See the most recent reviews
Filter reviews
336 results
Traveller rating
141
127
46
16
6
Traveller type
Time of year
LanguageEnglish
More languages
141
127
46
16
6
Show reviews that mention
All reviews glass terrace bed suite family suite voyage prive shuttle bus pool area shuttle service washing up liquid kids club fully equipped kitchen large bedroom self catering breakfast service steam room clean towels coffee machine relaxing stay
FilterEnglish
Updating list...
11 - 15 of 336 reviews
Reviewed 13 October 2018 via mobile

We checked in a day late due to travel plans changing, our room should have still been reserved. Upon check in on a Friday am it was mad chaos in the lobby, which would be understandable however they didn’t have a room ready for us...More

Date of stay: October 2018
Thank Jay L
Response from GM_SheratonCascais, Gestor de Relações Públicas at Sheraton Cascais ResortResponded 15 October 2018

Dear Jay L , Thank you for choosing to stay at the Sheraton Cascais Resort and providing your honest feedback regarding your recent experience with us. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of...More

Reviewed 28 September 2018 via mobile

The worst, and most expensive meal we had in 2 weeks in Cascais was here. The steak I had was almost impossible to cut, let alone eat. We stayed in the hotel too which was nice, but their pricing (€3 for a coffee capsule in...More

Date of stay: September 2018
Thank Chris B
Response from GM_SheratonCascais, Gestor de Front Office at Sheraton Cascais ResortResponded 28 September 2018

Dear Chris B , Thank you for taking the time to share your recent experience at the Sheraton Cascais Resort with us. We were all disappointed to hear about your dissatisfaction with the food quality . We aspire to always exceed the expectations of ,our...More

Reviewed 26 September 2018

Having stayed at this resort before and since the Sheraton take over, the difference in experience is noticeably poorer. The pool area used to be a restful and peaceful place but not now since the renovation of the bar with music playing all day. The...More

Date of stay: September 2018
Thank africa74
Response from GM_SheratonCascais, Gestor de Front Office at Sheraton Cascais ResortResponded 26 September 2018

Dear Africa74 , Thank you for choosing to stay at the Sheraton Cascais Resort and providing your honest feedback . Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable...More

Reviewed 24 September 2018 via mobile

The setting is beautiful and quiet. The suite is spacious, very large, and well appointed. The pool and fitness facilities are well equipped. The food and beverage team are extremely accommodating, welcoming and love to add the extra touches. The manager at the Glass Terrace...More

Date of stay: September 2018
Thank mcfairy1
Response from GM_SheratonCascais, Diretor-Geral at Sheraton Cascais ResortResponded 26 September 2018

Dear mcfairy1 , We are delighted to have been your chosen hotel during your recent stay in Cascais. It was truly a pleasure to serve you! We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as...More

Reviewed 30 August 2018

This was our 2nd time to stay here. We returned because our stay last year was very enjoyable And we were made feel welcome. This time round was totally different. VERY DISAPPOINTING Attitude has changed considerably , it seems the hotel is not sure whom...More

Date of stay: June 2018
Thank FrancesM1081
Response from GM_SheratonCascais, Gestor de Front Office at Sheraton Cascais ResortResponded 2 September 2018

Dear Francis M , Thank you for taking your valuable time to share this feedback. As part of our continued commitment to renew our property décor, we apologize for any inconvenience our transformation , back in March , may have caused. Redefining the pool area...More

View more reviews
Questions & Answers
Ask a question
julie s
14 August 2018|
Answer
Response from jjee46 | Reviewed this property |
Hello: from the airport to lisbon tooked us 20 minutes and from lisbon to cascais another 20 minutes. We rented a car and paid with all insurances around 100 eur per day We had a 3 bedrooms suite and loved it as it gaved us... More
1
Vote
PenelopeN41
I’m coming for a relaxing holiday as a treat from my sister in the Sheraton in the US as I’ve been very unwell. She said the fresh air and sunshine will do me good. I’m coming on the 24th of January. I would like to know what the weather is going to be. Will there be any sunshine? Secondly how do I access the Explore Programme for accommodation at a discounted rate from my sister, and what is the percentage discount for immediate family? It would be nice to have a lovely and quiet non-smoking room with a balcony and a beautiful view, where I can sit and watch the sun rise or go down. I can’t wait to run away from the cold and polluted air in London and escape to the beautiful country Portugal. Just for your information I find it extremely difficult to climb staircases and I may need some assistance with my suitcases as I have a walking stick for now. I still intend to have a wonderful time and come back to London well rested, healed and a new person. Thank you.
20 January 2018|
Answer
Response from 1observer2012 | Reviewed this property |
In this hotel, the staff are very helpful. There are lifts to take you to your floor. Your luggage will not pose a problem at all as the front desk will send it to your room. I don’t know about balconies but it is not too... More
1
Vote
Room Tips
"All rooms are quiet with lovely views of the grounds. Never had a bad one."
bil5297
yesterday
Read review
"3 bed apartment"
LondonScorer
15 Oct 2018
Read review
"avoid. there are much better for half the price"
marionM430FD
22 Aug 2018
Read review
"Families are away from the main hotel in block C or D. The AC is temperamental and many nights were spent..."
19jackk
15 Jul 2018
Read review
Show More 
PRICE RANGE
US$99 - US$241 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
vivamarinha hotel cascais
FORMERLY KNOWN AS
Vivamarinha Hotel & Suites
LOCATION
PortugalCentral PortugalLisbon DistrictCascais
NUMBER OF ROOMS
146
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing