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Grande Real Villa Italia Hotel & Spa

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Rua Frei Nicolau de Oliveira, 100, Cascais 2750-641 Portugal
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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US$189
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Free cancellation until 28/11/21
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Traveller (1443)
Room & Suite (858)
Pool & Beach (161)
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A note from Grande Real Villa Italia Hotel & Spa
Updated 13/05/20

About

#5 of 43 hotels in Cascais
Location
Cleanliness
Service
Value
Travellers' Choice
Grande Real Villa Italia is a result of the adaptation of the old houses where King Umberto II of Italy lived while exiled in Portugal from the 1950's to the 1980's. Located in the cosmopolitan city of Cascais, Grande Real Villa Italia Hotel & Spa represents excellence in design, sophistication and comfort. With the Atlantic Ocean as the predominant scenery, you can look towards the north and see the beautiful hills and castles of Sintra, while Lisbon is only a few minutes away.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Babysitting
Airport transportation
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Hot spring bath
Manicure
Massage
Neck massage
Salon
Steam room
Baggage storage
Concierge
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Minibar
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
Wardrobe / wardrobe
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Great View
Languages Spoken
English, French, Spanish, Portuguese
2708Reviews57Q+A100Room tips
Traveller rating
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Popular mentions
munster1Limerick wrote a review 25 Oct
Athlone, Ireland76 contributions91 helpful votes
My Wife and I have stayed here for 6 Nights as I was participating in Ironman Portugal. This Hotel is located 3 Minutes walking distance from the Start Line and the centre of Caiscais. Beautiful Rooms - Beautiful Food and the Staff coukd not be more Friendly or Attentive. We Both really enjoyed our Break here and would not Hesitate to Recommend this Hotel to our Friends and Family and would definitely return. Loved every minute of it.
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Date of stay: October 2021Trip type: Travelled as a couple
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Skotti56 wrote a review 25 Oct
Edinburgh, United Kingdom110 contributions117 helpful votes
We have stayed at this hotel several times in the past and always would have rated it the best all round 5 star in Cascais. Not after this stay. First thing is the fabric of the hotel. The public rooms still look the part (if a little dated now with all the black and gold) but the bedrooms need renovation. The hotel opened 15 years ago and they have not been renovated since. Our bedroom furniture was chipped. The carpet was faded and stained badly and urgently needs replaced. Also the mattresses on the beds are not particularly comfortable. Secondly service. No turndown at all. Mini bar empty except for three cardboard cartons of water. These were not replaced at all during our stay and we were told we’d need to pay for more. No glasses in the room. That’s right no glasses, let alone tea and coffee making facilities. Pool service was non existent. There were towels on the the sun beds in the morning but no one replaced them at all during the day. No one came to remove the dirty towels from the loungers and there was no food or drink service. No staff came by at all during our three days by the pool. The positives, the location cannot be beaten and many of the staff are really helpful and charming. We had not travelled abroad for two years and chose the Villa Italia as it was one of our favourite hotels. But to charge customers top rates and then offer a much reduced service is just not acceptable. All of these things can be remedied if management want to return the hotel to its former glory.
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Date of stay: October 2021
Location
Service
Sleep Quality
Room Tip: Insist on a room in the main building if you want a proper view of the sea and not the side annex
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Sarah G wrote a review 24 Oct
Novi, Michigan32 contributions19 helpful votes
+1
We were in town for the Ironman Portugal race, with lots of activity in and around the hotel. Unlike some experiences I’ve had since COVID began, each staff member was kind, courteous, and welcoming. The room was pristine and the linens soft and comfortable. The breakfast buffet was sprawling, fresh, and delicious. The views from the terrace and restaurant were outstanding. You can tell the pride they have in every part of the grounds.
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Date of stay: October 2021Trip type: Travelled as a couple
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JJQ1962 wrote a review 21 Oct
Amsterdam, The Netherlands1 contribution
Since new ownership changed management, this 5 star hotel has gone downhill on all levels. Agree! The last two years were extremely stressful and difficult but cannot explain why broken umbrellas at the pool were never replaced, or dirty guestroom carpets could not have undergo a deep cleaning . Basic investments in regular maintenance are a must in this place which looks shabby and run down. How could the new owners neglect this ussance? A shame The Belvedère restaurant is still not operating, the breakfast service is limited without fresh orange juice and omelette service included. The wonderful lunch buffet vanished. Many 3 star hotels deliver a better product than the Villa Italia does. We left earlier and we made our points clear to the very friendly guest experience manager. Poor guy. Hope new investers show their mercy to this grand old lady of Cascais.
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Review collected in partnership with this hotel
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Cristóvão Silva, Serviços ao cliente/atendimento at Grande Real Villa Italia Hotel & Spa
Responded 5 days ago
Dear Guest, We regret that your experience was not the best one. We will take all of your comments into consideration and do our utmost to improve the aspects mentioned. Looking forward to welcoming you again, hopefully soon, for an improved experience. Kind regards, Cristóvão Silva - Guest Experience Manager
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Ian O wrote a review 17 Oct
Edinburgh, United Kingdom65 contributions61 helpful votes
This was our fifth (if not sixth) time at this hotel. However the service just seemed a bit “off” in comparison to previous years, even last year in the midst of the pandemic it was excellent. No water in the room, breakfast service was chaotic, how difficult is an order for two espressos? No poolside service whatsoever - you had to go and get them (if you could find them). No towels replaced or loungers cleaned after initial set up. Everything just seemed too much trouble, which it never was previously. There’s a lot of competition in Cascais and Estoril, we’ve stayed at the InterContinental in Estoril twice. The GRV Italia needs to get back on its game as large scale tourism returns.
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Date of stay: October 2021Trip type: Travelled as a couple
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Response from Cristóvão Silva, Serviços ao cliente/atendimento at Grande Real Villa Italia Hotel & Spa
Responded 1 week ago
Dear Guest, We would like to thank you for your comment. It will be helpful to improve our service and its quality. We regret that your experience with us was not perfect. However, we assure you that we will take all of your comments and suggestions will be taken into consideration in order to continuously improve our service quality. Kind Regards, Cristóvão Silva - Guest Experience Manager
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PRICE RANGE
US$126 - US$324 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grande real villa italia hotel cascais, grande real villa italia hotel and spa, grande real hotel italia
LOCATION
PortugalCentral PortugalLisbon DistrictCascais
NUMBER OF ROOMS
124
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Frequently Asked Questions about Grande Real Villa Italia Hotel & Spa
Which popular attractions are close to Grande Real Villa Italia Hotel & Spa?
Nearby attractions include Marechal Carmona Park (0.3 km), Museu Condes de Castro (0.3 km), and Cascais Marina (0.5 km).
What are some of the property amenities at Grande Real Villa Italia Hotel & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Grande Real Villa Italia Hotel & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grande Real Villa Italia Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Grande Real Villa Italia Hotel & Spa?
Yes, parking is available to guests.
What are some restaurants close to Grande Real Villa Italia Hotel & Spa?
Conveniently located restaurants include Valerio, Tasca Da Linha, and The Mix.
Are there opportunities to exercise at Grande Real Villa Italia Hotel & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Grande Real Villa Italia Hotel & Spa have an airport shuttle?
Yes, Grande Real Villa Italia Hotel & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Grande Real Villa Italia Hotel & Spa located near the city centre?
Yes, it is 0.8 km away from the centre of Cascais.
Are any cleaning services offered at Grande Real Villa Italia Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Grande Real Villa Italia Hotel & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.