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Pestana Cidadela Cascais

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Pestana Cidadela Cascais
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1,118 Reviews from our TripAdvisor Community

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Showing 629: English reviews
Alvor
Reviewed 26 July 2016

This is a beautiful hotel in a great location. The staff are very friendly. Its great to have wifi all over the hotel. The private pool in the gardens is lovely. Breakfast a little disappointing, however the staff bent over backwards to be helpful and friendly.

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Helpful?
Thank Lorraine K
Odete F, Gerente de relações com clientes at Pestana Cidadela Cascais, responded to this review

Dear Mr. Lorraine K., Thank you very much for the review that you have submitted in this website about your recent stay at the Pestana Cidadela Cascais, Pousada & Art District. We are very happy to hear that you have appreciated your stay with us, especially the good location and the staff. We also thank you very much for your...

Santa Monica, California
Reviewed 24 July 2016

Front desk was efficient, but not friendly and not accommodating. What happened to the customer is always right? Paid for the breakfast buffet for 2 days, but had to check out very early the next day and they did not take it off the room bill. They did give us a bag to-go with a pear, yogurt and a soggy...

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1Thank ccparent
Odete F, Gerente de relações com clientes at Pestana Cidadela Cascais, responded to this review

Dear Mr. ccparent, Thank you for taking the time to tell us about your stay at Pestana Cidadela Cascais. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pestana Cidadela Cascais, one of The Leading Hotels of the World, we continuously strive to meet your needs and expectations; therefore...

Glasgow, United Kingdom
Reviewed 24 July 2016 via mobile

Excellent hotel situated inside the Cidadela. What a location. Staff first class . In fact everything about this hotel is sup superb.This was the view from our room looking on to the courtyard and the restaurant

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Thank Bill T
Odete F, Gerente de relações com clientes at Pestana Cidadela Cascais, responded to this review

Dear Mr. Bill T., We would like to thank you for your opinion, once it is very important for us. The quality and satisfaction of our guests is our daily goal. We look forward to welcoming you next time. Best Regards, Joana Soeiro Hotel Manager

Norwich, United Kingdom
Reviewed 24 July 2016

We have just returned from a seven night holiday at what for us was the perfect hotel. A brilliant modernisation of the historic Cascais fort overlooking the sea and marina and a five minute walk to the town centre with it's many restaurants and easy connections to Sintra and Lisbon. We stayed in a superior room on the second floor...

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Thank 814anthonyk
Odete F, Gerente de relações com clientes at Pestana Cidadela Cascais, responded to this review

Dear 814anthonyk, The Pestana Cidadela would like to thank you again for your excellent review. We would also like to say that your kind words gave us a great feeling of happiness and proud. We are all very happy to hear that you have enjoyed another your stay with us and we look forward to welcome you once again. With...

Auburn, California
Reviewed 22 July 2016

It was a nice enough hotel, if we had not been told it was a pousada and not expected an historic hotel such as others we stayed in. That was a disappointment. It seemed a pretty generic modern hotel plunked down in the shell of an historic citadel. It didn't have much ambiance and was not what I would have...

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1Thank C F
Odete F, Gerente de relações com clientes at Pestana Cidadela Cascais, responded to this review

Dear C.F., Thank you for taking the time to tell us about your stay at Pestana Cidadela Cascais. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pestana Cidadela Cascais, one of The Leading Hotels of the World, we continuously strive to meet your needs and expectations; therefore your...

Wakefield, United Kingdom
Reviewed 22 July 2016 via mobile

First time to Cascais and we hit the jackpot with this lovely hotel. Situated in the old fort it is a good mix of old and ultra modern. From arrival the reception team made us very welcome and gave a tour of the hotel and all the amenities. As we arrived a little early they took us to the bar...

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Thank GGWakey
Odete F, Gerente de relações com clientes at Pestana Cidadela Cascais, responded to this review

Dear Ms. GGWakey, Thank you for your comments and for the kind words about our staff and service! We were very happy and just want to receive it many more times so that we can continue to surprise. See you soon! Joana Soeiro Hotel Manager

London,England
Reviewed 18 July 2016

Just got back from a wonderful week at this renovated former 400 years old fortress hotel. Thoroughly modern internally but has kept some of the old fort stonework inside. The staff are all friendly,helpful,and polite, and a bonus that they all spoke English. Nothing seemed to be too much trouble for them. Our room was always very clean. Breakfasts held...

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Thank NML28London
Odete F, Gerente de relações com clientes at Pestana Cidadela Cascais, responded to this review

Dear Mr. NML28London, Thank you for your comments and for the kind words about our staff, service and food! We were very happy and just want to receive it many more times so that we can continue to surprise. Kind Regards, Joana Soeiro Hotel Manager

Edinburgh, United Kingdom
Reviewed 18 July 2016

Hotel is ideally located and staff are fantastic. Very welcoming and speak english (i can't speak Portuguese) The two pools are very nice esp indoor pool with attached spa's etc Breakfast was very pleasant and wide variety of food available

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Thank sc0ttycampbell
Odete F, Gerente de relações com clientes at Pestana Cidadela Cascais, responded to this review

Dear Mr. sc0ttycampbell, Thank you very much for your review about your recent stay at the Pestana Cidadela Cascais, Pousada & Art District and for sharing your experience here with us on Tripadvisor. Your feedback is very important for us and we are very happy to hear that you have enjoyed your stay wth us. We look forward to welcome...

Dublin, Ireland
Reviewed 17 July 2016

Beautiful hotel, friendly and knowledgeable staff. Perfect location as you are near enough everything but not in the middle of it all. Cascais is a great destination and the hotel added to the whole holiday experience.

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Thank maureentheresed
Odete F, Gerente de relações com clientes at Pestana Cidadela Cascais, responded to this review

Dear Ms. Maureentheresed, Thank you very much for the review that you have submitted in this website about your recent stay at the Pestana Cidadela Cascais, Pousada & Art District. We are very happy to hear that you have appreciated your stay with us, especially the good location and the staff. We look forward to welcome you again. With kind...

Royal Tunbridge Wells, United Kingdom
Reviewed 17 July 2016

The Pestana is an excellent modern hotel within the walls of the old citadel of Cascais, furnished with a wide variety of modern art. While if you look really hard, if you're a nit-picker you could find small areas of wear and tear, these are minute and the overall image is of a top-quality, well-maintained hotel in an impressive location...

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1Thank KentCouple
Odete F, Gerente de relações com clientes at Pestana Cidadela Cascais, responded to this review

Dear KentCouple, Thank you very much for the review that you have submitted in this website about your recent stay at the Pestana Cidadela Cascais, Pousada & Art District. Good notice of your comments have been taken into consideration, and we are very happy to hear that you have appreciated your stay with us. With kind regards, Joana Soeiro Hotel...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Beachfront
  • Restaurant
  • Breakfast included
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
This luxury hotel, Pestana Cidadela Cascais, is set within the walls of the historical fortress, the emblematic 16th century Citadel of Cascais, in the centre of Cascais. It is a place where ancient meets modern, and many of the rooms are dramatically set into the former barracks which makes each space a different experience, while others, more modern, enjoy spectacular views to the sea or over the huge internal patio spaces. ... more   less 

Additional Information about Pestana Cidadela Cascais

Address: Avenida Dom Carlos I | Fortaleza da Cidadela, Cascais 2750-310, Portugal (Formerly Pousada de Cascais)
Region: Portugal > Central Portugal > Lisbon District > Cascais
Price Range: €108 - €290 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Cidadela Cascais 5*
Number of rooms: 126
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cascais
#6 Business Hotel in Cascais
#6 Spa Hotel in Cascais
#6 On the Beach Hotel in Cascais
#8 Luxury Hotel in Cascais
#11 Romantic Hotel in Cascais
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Cidadela Cascais staff and other travellers.
11 questions
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Questions? Get answers from Pestana Cidadela Cascais staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The weekend late night crowd at the marina are loud and rooms nearby should expect to hear music and loud voices.”
 of 5 bubbles jtnwdc, 19 Mar 2017 | Read review
“Upgrade. Outside balcony is wonderful. Room is big with a desk and the sofa in front of the TV makes you feel like in your own living room”
 of 5 bubbles BibiVillareal, 6 Mar 2017 | Read review
“Same floor and corridor as breakfast restaurant facing either way”
 of 5 bubbles MuttonSt, 16 Feb 2017 | Read review
“Please not the court!”
 of 5 bubbles Dimonte0412, 26 Oct 2016 | Read review
“Superior Sea view room is the most expensive but really doesn't worth it”
  • not the most impressive sea view from the balcony
 of 5 bubbles vz700, 27 Sep 2016 | Read review
5 of 5