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Pestana Cidadela Cascais

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Pestana Cidadela Cascais
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1,092 Reviews from our TripAdvisor Community

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Showing 614: English reviews
A TripAdvisor Member
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17 reviews
17 hotel reviews
Reviewed 19 November 2016 via mobile

This hotel is located 40 minutes from Lisbon airport. The premises have been newly refurbished. The rooms are very modern but some have no view at all so take care of you want a view on the sea. Great place for a seminar or for leisure. The village is very pleasant and Lisbon city center is easily accessible by car...

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Marta E, Guest Relations Manager at Pestana Cidadela Cascais, responded to this review

Dear Mr/Mrs. Thank you for your kind words about your recent stay at Pestana Cidadela Cascais, Pousada & Art District. Your comments were very much appreciated and will be shared with all our team members. We hope we can have the opportunity to receive you again in a near future to provide you once again an excellent service. Kindest regards,...

Oberageri, Switzerland
Reviewed 16 November 2016

We stayed only 2 nights in November in this beautiful art hotel. Our room was modern and comfortable. We had a room with a view to the habour. The hotel is in walking distance to the Cascais old town center. A good spot for eating out was the VilaCascais restaurant. We played golf on the Oitavis golf course which was...

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1Thank 675christar
Marta E, Guest Relations Manager at Pestana Cidadela Cascais, responded to this review

Dear Mr. 675christar, Thank you so much for your generous compliments about the service you have received at Pestana Cidadela Cascais. Our main goal is to deliver an exceptional experience to our guests and we are glad that you had a great stay with us. We would like to inform you that we will share your words with our employees....

Singapore
Reviewed 15 November 2016 via mobile

We stayed here for a business conference and this was one hotel which was actually how it looks in the photos. The ambience and decor were fantastic and the service excellent. The lobby is impressive and exactly as is shown in the photos. The check in process though could have been better. We had pre informed the hotel about the...

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Thank babla75
Marta E, Guest Relations Manager at Pestana Cidadela Cascais, responded to this review

Dear Mrs. babla75, We thank you for your kind words, for us it is very important your comments about your experience in order to keep the excellence in our services and staff. Your comments will be shared with the whole team and your suggestions will be considered. Please inform us if you pretend to return to Pestana Cidadela Cascais in...

Stekene, Belgium
Reviewed 14 November 2016

excellent staying : the rooms ar large , nice and clean. The service is af a high standard. The food is very good. The service is excellent. The wellness accommodation is most satisfiing. The building is authentic : a real posada - atmosphere with a great view on the yacht-harbor.

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Thank dannydeyaert
Marta E, Guest Relations Manager at Pestana Cidadela Cascais, responded to this review

Dear Mrs. dannydeyaert, Thank you for your kind words and to have chosen Pestana Cidadela Cascais to spend your night in Cascais. If it was a short stay you have now strong reasons to return and to spend a little bit more of your time in our company. Your comments will be shared with our team members. Warmest regards, Joana...

Dublin, Ireland
Reviewed 2 November 2016

2nd visit to this hotel and stayed 4 nights in a junior suite. Room was excellent with 2 seating areas and some interesting art. gym is small and but well fitted out. The barman was extremely knowledgeable about the local wines and gave two great recommendations. Room was extremely quiet and well kept. Check in/out was friendly and efficient. The...

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1Thank Pat M
Marta E, Guest Relations Manager at Pestana Cidadela Cascais, responded to this review

Dear Pat M, On behalf of the whole team at Pestana Cidadela Cascais, Pousada & Art District let me thank you so much for choosing to stay in our hotel for the second time. We are truly committed to deliver an exceptional experience to our guests and we are glad to hear that we have achieved that during the time...

Sutton
Reviewed 1 November 2016

From arrival to departure our experience at this hotel was excellent. The staff were warm and friendly, the surroundings a wonderful mix of modern and old world and the breakfast the best in a 14 day trip.

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1Thank Ellen B
Marta E, Guest Relations Manager at Pestana Cidadela Cascais, responded to this review

Dear Mrs. Ellen B, We are so glad to read from you such kind words. Your valuable comments will be shared with our friendly staff, it is a very important motivation for the whole team. We hope we can have the opportunity to receive you in a near future and to provide you once again an excellent stay. Warmest regards,...

Rijssen, The Netherlands
Reviewed 31 October 2016

I can recommend this hotel, very good experience. I visited only for a congress, but will certainly come back with my family! The staff was very friendly and efficient, the room was spacious and comfortable and the place itself is amazing. A former citadel completely restorated with hotel and meeting functions.

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1Thank cornelisv304
Marta E, Guest Relations Manager at Pestana Cidadela Cascais, responded to this review

Dear cornelisv304, Thank you so much for your generous compliments about your experience at Pestana Cidadela Cascais, Pousada & Art . We would like to inform you that we will share your words with our employees. Thank you for choosing us and we look forward to welcoming you back! Kind Regards, Joana Soeiro Hotel Manager

Sanremo, Italy
Reviewed 26 October 2016

My room was a superior but wiew court . Party every night ,music car, and a 6 am. Bus, very noisy. The shower is dosent work well ,and i understand Casais is t a very raining place in autum but you can clean the window for all the surface not only where the housekeeper can arrive with her arms. Place...

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Thank Dimonte0412
Marta E, Guest Relations Manager at Pestana Cidadela Cascais, responded to this review

Dear Mr. Dimonte0412, First of all we would like to thank you for taking time to send us your valuable comments. We appologize the situation about the window it doesn´t reflect at all our cleaning standarts, for that reason staff trainning will be provided in order to avoid these situations. Your comments were very important to make us aware about...

Barcelona
Reviewed 24 October 2016

A lovely place to stay but parking is a huge additional cost. On check in we were given information about parking at 4.75 Euros per day that can be paid at reception on checkout. This did not happen. Instead we were lead to a parking lot that cost 20Euros a day. We spent 2 days resulting in a 40Euros additional...

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Thank annelizabethl2016
Marta E, Guest Relations Manager at Pestana Cidadela Cascais, responded to this review

Dear Mrs. annelizabethl2016, Thank you for taking the time to post your review about your stay at Pestana Cidadela Cascais, Pousada & Art District. Regarding the car parking, we have an agreement with a car parking 5 minutes walking distance from the hotel, the name of the park is Marechal Carmona and the price is 4.75 Euros per day. The...

London, United Kingdom
Reviewed 24 October 2016

Good for business meetings etc but not for the average tourist. No sea views from the 1st floor and the second floor is the corridor to the breakfast/cocktail bar area so busy. Do you want the indoor swimming pool sharing your breakfast/drinking space.

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Thank geeandgee
Marta E, Guest Relations Manager at Pestana Cidadela Cascais, responded to this review

Dear Mr. geeandgee, We would like to thank you your feedback about your experience in our Hotel Pestana Cidadela Cascais, Pousada & Art District. We have to agree with you that there aren´t sea view rooms on the first floor because in this floor only exist standart rooms, superior rooms or Cidadela Art District rooms. If a guest books a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Beachfront
  • Restaurant
  • Breakfast included
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
This luxury hotel, Pestana Cidadela Cascais, is set within the walls of the historical fortress, the emblematic 16th century Citadel of Cascais, in the centre of Cascais. It is a place where ancient meets modern, and many of the rooms are dramatically set into the former barracks which makes each space a different experience, while others, more modern, enjoy spectacular views to the sea or over the huge internal patio spaces. ... more   less 

Additional Information about Pestana Cidadela Cascais

Address: Avenida Dom Carlos I | Fortaleza da Cidadela, Cascais 2750-310, Portugal (Formerly Pousada de Cascais)
Region: Portugal > Central Portugal > Lisbon District > Cascais
Price Range: €111 - €275 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Cidadela Cascais 5*
Number of rooms: 126
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cascais
#6 On the Beach Hotel in Cascais
#6 Business Hotel in Cascais
#6 Spa Hotel in Cascais
#8 Luxury Hotel in Cascais
#11 Romantic Hotel in Cascais
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Cidadela Cascais staff and other travellers.
11 questions
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Questions? Get answers from Pestana Cidadela Cascais staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Same floor and corridor as breakfast restaurant facing either way”
 of 5 bubbles MuttonSt, 16 Feb 2017 | Read review
“Please not the court!”
 of 5 bubbles Dimonte0412, 26 Oct 2016 | Read review
“Superior Sea view room is the most expensive but really doesn't worth it”
  • not the most impressive sea view from the balcony
 of 5 bubbles vz700, 27 Sep 2016 | Read review
“Ask for a room with a balcony”
 of 5 bubbles Herman1745, 20 Sep 2016 | Read review
“Junior suites are beautiful! But all rooms we saw looked of a lovely quality.”
  • Standard room
  • Junior suite bedroom
 of 5 bubbles Buggybex, 16 Sep 2016 | Read review
5 of 5