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Pestana Cidadela Cascais

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Avenida Dom Carlos I, Cascais 2750-310 Portugal
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About

#10 of 43 hotels in Cascais
Travellers' Choice
Pestana Cidadela Cascais – Pousada & Art District is a 5-star hotel located in Cascais. It is part of the Pestana Collection Hotels and one of the first hotels in Europe to have an Art District on site. This historic hotel is surrounded by studios, galleries, and museums with views of the sea and the Cascais marina. It is located 3 minutes on foot from the beach and 5 minutes on foot from the town centre. It is very close to various beaches, including the surfers' paradise, Guincho beach, parks, museums, shopping centres and the Casino do Estoril. Take a dip at the indoor swimming pool with views of the marina or the outdoor swimming pool surrounded by the Fortaleza gardens. Discover Déjà Lu, our charity bookstore, our Spa and the state of the art gym. For your enjoyment, we offer two restaurants and a bar. From the rooms with incredible views of the marina to the rooms located in more historic areas of the fort, spark your curiosity and choose one of the many Author's rooms, where creativity and irreverence will make your stay one-of-a-kind...
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Location

Full view
100Great for walkers
Grade: 100 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
Avenida Dom Carlos I, Cascais 2750-310 Portugal
Name/address in local language
Getting there
Lisboa Airport26 kmSee all flights
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1917Reviews21Q+A100Room tips
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Popular mentions
cristiano C wrote a review 15 Sep
1 contribution
Definitely one of the best Pestana Iever have been. The hotel is a wonderful place where art design and history are connected. Location top to visit Cascais and the area around. I will definitly be back!
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Date of stay: September 2021Trip type: Travelled as a couple
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Response from Marta Esteves, Guest Services / Front Office at Pestana Cidadela Cascais
Responded 3 days ago
Dear Mr. F3626FLcristianoc, We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Marta Esteves Guest Services Manager
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Hannah G wrote a review 12 Sep
10 contributions
This is a lovely, characterful hotel, and we had an enjoyable stay. It loses a mark due to slightly iffy food and drink service, however, to be fair, these issues might be covid related so could probably be sorted easily enough. The hotel itself is beautiful and very well located for cascais, the seafront and the harbour. We had great and cheerful service on the front desk on checking in. Our room (standard one) was wonderful. High ceilings, comfy bed. No bath, so if that's important to you then you might want to book a different level of room. Housekeeping was great, we asked for extra towels via the app and they appeared quickly the same day. The outside pool area was a great place to relax and we spent a lot of time up there. Our minor gripes came at meal times. We had booked half board, which was over at the restaurant in the courtyard. It was a very limited menu (2 options per course), and the food was fairly average and oh my god so slow. We waited for 45 minutes after our main to get our desert, and by that time we just asked for the bill and left. No one mentioned the desert and by that time we just wanted to sleep! Breakfast was similarly disappointing, though in fairness, probably a lot to do with covid. The room was very small for the amount of guests, and we were sat right next to the buffet queue (only 8 people allowed in at once). So it made for a pretty chaotic breakfast, and not very peaceful! The selection itself was nice, good quality meats and pastries etc. But they were really lacking in staff, and it was impossible to get a coffee, which was sad! But again, to give them credit, they were trying hard with various covid protocols which complicated things a great deal for staff. Maybe when these are gone, there will be more coffee serving going on. We had breakfast in our room the next day and it was great! So in busy season i'd recommend that. And, as others have mentioned, it was quite hard to get a drink in the hotel! The bar seemed to be shut a lot of the time, and there was no where else to get one. In general it seemed like a hotel that didn't really encourage sitting around with a drink. So all in all it was a good stay and I'd recommend the hotel to anyone wanting somewhere atmospheric and central to stay in Cascais (plus the outdoor pool area was a big bonus for us). The food issues could be resolved with a few more staff, and then the place would be really excellent.
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip: The rooms with balconies overlooking the marina looked amazing. Don't bother with half board,...
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Response from Marta Esteves, Guest Services / Front Office at Pestana Cidadela Cascais
Responded 1 week ago
Dear Mrs. hannahgZ3005DN, We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. The covid measures that we had to implement in the hotel caused some minor problems such as having a limit of people at the buffet, which sometimes means that we have a queue to get into breakfast. In the last days we had a very high occupancy in the hotel and with less guests in the hotel this won't be a problem anymore and hopefully all this is getting to an end in order to go back to how it was before. We took good note regarding your feedback regarding the food from our half board selection and we will also open the other bar inside the hotel on the ground floor now that we weather will start to chill a little bit more. Many thanks for choosing Pestana Cidadela Cascais for your holiday and for such a good and constructive feedback. We look forward to hosting you again soon at our hotel. Kind regards, Marta Esteves Guest Services Manager
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Michael L wrote a review 5 Sep
Salir do Porto, Portugal4 contributions
We have enjoyed short stays at your beautiful hotel over the past few years and recently spent a two night visit with you. We understand that what with COVID restriction things are going to be different, however we noticed a few things that we would like to bring to your attention. There was no hotel services book in the room, so we had no way of knowing how to contact reception or room service.After check-in you have us a letter explaining changes etc, the numbers could have been included on this letter, but we’re not. The personnel safe in the room was damaged, and because we had no way of contacting reception I had to go to reception to report it. A staff member attended shortly after and replaced it. However this could have been avoided if it had been checked beforehand. On arrival there was only one bottle of water in the mini bar, which was quickly used but never replaced. On our first morning we were out of the room at 10:00 and didn’t return until 16:00. During this time we had a notice on the door to clean the room. After returning at 16:00 we went and sat outside the indoor pool, we met a staff member and remarked that our room had not been cleaned. He said that he would dealt with it immediately. On returning to our room at 18:00, we found that it still hadn’t been cleaned. We called reception on our way out to dinner at 19:00 and again requested that it be cleaned. Now on to my last point….. How do I get a drink in your hotel???? The bar inside the breakfast area / dining room used to serve drinks. If this is no longer possible can you not have some waiter / table service for guests sitting around the indoor pool. I honestly found it astonishing that a hotel had no ability to serve drinks!!
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Date of stay: August 2021Trip type: Travelled as a couple
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Response from Marta Esteves, Guest Services / Front Office at Pestana Cidadela Cascais
Responded 1 week ago
Dear Mr. W2983SNmichaell, We would like to thank you for sharing this information with us because we can only improve with the valuable feedback provided by our Guests. We would like to apologize for any inconvenience caused during your stay. We are sorry that our team did not meet your expectations in some aspects. We do have a person that goes every hour to the indoor pool to collect some requests that the guests can have, but she is permanently in the bar located in our outdoor pool. Covid procedures forced us to remove all the papers inside the rooms and for that reason the contacts and menus you can find them on TV. We apologize if this wasn't mentioned to you during your check-in. We have already spoken to the team. We are working together to improve the quality of our service and assistance. We hope that, nonetheless, your experience was positive. Thank you for staying with us! We sincerely hope you will give us one more opportunity to rebuild your trust in our team service and to recover your impression of the hotel. Kind regards, Marta Esteves Guest Services Manager
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andychamx wrote a review 3 Sep
Nottingham, United Kingdom9 contributions1 helpful vote
We had a wonderful time in Cascais made perfect by the quality and friendliness of the Pestana Cidadela family. Everything from the initial greeting to sadly having to say goodbye was handled with warmth and professionalism. The food, service and our room were all high quality. We can't wait to return....
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Date of stay: August 2021
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Room Tip: Rooms on second floor were good size with great facilities. Balcony rooms face the marina.
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Response from Marta Esteves, Guest Services / Front Office at Pestana Cidadela Cascais
Responded 1 week ago
Dear Mr. andychamx, Thank you for your feedback on your stay at Pestana Cidadela Cascais. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Cidadela Cascais, and we look forward to welcoming you again soon. Best regards, Marta Esteves Guest Services Manager
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Tour63759647998 wrote a review Aug 2021
1 contribution
A fabulous hotel set in the old Cidadela of Cascais, great location next to the marina with a short walk to the beach and local bars, restaurants. The rooms are very comfortable, superb breakfast and a great library if you need to pick up a book. All the staff were fantastic, making it very clear that their priority was to help you in anyway they could. Requests for information were acted upon with actual assistance in booking a COVID test, booking restaurants etc.
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Date of stay: August 2021Trip type: Travelled as a couple
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Response from Marta Esteves, Guest Services / Front Office at Pestana Cidadela Cascais
Responded 3 weeks ago
Dear Mr./Mrs. Tour63759647998, On behalf of the entire team at Pestana Cidadela Cascais, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories and that our team was always ready to assist you with anything you needed. We look forward to hosting you again soon at our hotel! Warm regards, Marta Esteves Guest Services Manager
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FORMERLY KNOWN AS
Pousada de Cascais
LOCATION
PortugalCentral PortugalLisbon DistrictCascais
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Frequently Asked Questions about Pestana Cidadela Cascais
Which popular attractions are close to Pestana Cidadela Cascais?
Nearby attractions include Marechal Carmona Park (0.3 km), Museu Condes de Castro (0.3 km), and Centro Historico de Cascais (0.3 km).
What are some of the property amenities at Pestana Cidadela Cascais?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Pestana Cidadela Cascais?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pestana Cidadela Cascais?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Pestana Cidadela Cascais?
Yes, parking is available to guests.
What are some restaurants close to Pestana Cidadela Cascais?
Conveniently located restaurants include Gastronomia Italiana, A Nova Estrela, and Dona Flor Bistrô.
Are there opportunities to exercise at Pestana Cidadela Cascais?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Pestana Cidadela Cascais located near the city centre?
Yes, it is 0.4 km away from the centre of Cascais.
Are any cleaning services offered at Pestana Cidadela Cascais?
Yes, dry cleaning and laundry service are offered to guests.
Does Pestana Cidadela Cascais offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pestana Cidadela Cascais?
The staff speaks multiple languages, including English, French, and Portuguese.