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Pestana Cascais

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Pestana Cascais
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643 Reviews from our TripAdvisor Community

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Showing 341: English reviews
Wilmington, North Carolina
Reviewed 2 November 2016

Pestana is conveniently located along the beautiful Cascais coastline. While the rooms are adequate and the service was acceptable, there are some warts that take away from what should be a great experience. Currently the pool is undergoing a major renovation and the food service can only be considered average. The A/C had been shut down for the season, but...

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Helpful?
Thank atdabeach_12
Manager_Cascais, General Manager at Pestana Cascais, responded to this review

Dear Guest, Thank you for your comment, it will be reported to our entire team. We regret that you were not been completely satisfied with your experience in our Hotel. Our team strives daily to achieve the expectations of all our Guests. Therefore, we guarantee that we will check all the aspects mentioned, and we will strive to improve them....

Reviewed 29 October 2016 via mobile

Absolutely awful, the staff was absolutely usefulness , for 3 days we've complained about the air conditioning was not working and the staff said the setting was for the winter and didn't have any fans season. Soon the Americans came the air conditioner was blowing cool. Despite we ask for the 2 nights before why the air conditioning was not...

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Thank Glynys P
woking
Reviewed 28 October 2016 via mobile

Totally agree with Jenny's review. We were very disappointed to find the pool and patio area out of commission. This was one of the things that had attracted us to the Pestana in October - outdoor swimming, sitting by the pool, etc. I decided to complain and I must say the manager was extremely helpful and understood our disappointment. He...

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2Thank Catenary10
Hythe, United Kingdom
Reviewed 27 October 2016

The Hotel on arrival looked good from the outside...however, when I booked in (it was late in the evening) I was given a room just along from the main bar area, ok when I entered the room it was basic but looked clean tidy etc...however, the noise from the bar was loud...and became very loud....I went to the reception to...

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1Thank Mike R
Reviewed 21 October 2016 via mobile

This hotel was adequate but definitely not a 4 star. We were disappointed to be told on arrival that the swimming pool was out of use and staff weren't sure when it would be open to guests again, making it sound like a day or so.. on looking at the swimming pool plus sun louuger area around the pools, it...

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2Thank Judith S
Folkestone, United Kingdom
Reviewed 12 October 2016 via mobile

Stayed here for a week on a golf tour. The rooms and the breakfasts were fine for what we wanted. Evening meals were just ok. However the staff were brilliant. Every evening they helped us to book restaurants and taxis. And anything we might have wanted was quickly and attentively dealt with. I would definitely stay there again.

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1Thank Derek T
Manager_Cascais, General Manager at Pestana Cascais, responded to this review

Dear Mr. Derek T, I would like to thank you the time you spent to complete our questionnaire and say that it was a reason of satisfaction for the whole team. We work daily in the continuous search for improvement of our services and it’s with the feedback from our customers that we can see if we are on the...

Reviewed 9 October 2016

The hotel staff were lovely,rooms are comfortable and a good sea view,and also added touch of checking my Birthday and sending a bottle of Champagne and fresh fruit,I was overwhelmed !! what a lovely thing to do made my birthday a wonderful day.!! X

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Helpful?
Thank Vix1970
Manager_Cascais, General Manager at Pestana Cascais, responded to this review

Dear Mr. Vix, We appreciate very much your comment and. It’s with a tremendous proud that we see you have enjoyed the services offered by our Hotel. Our daily goal is to serve well our Guests and provide them unique, unforgettable and memorable experiences and it’s with a great satisfaction that we verify that this goals were accomplished. We hope...

Cheshire
Reviewed 9 October 2016 via mobile

Stayed 3 nights and the staff were very helpful and cheerful. Bedrooms very clean and comfortable but a little tired. Mini bus runs to Cascais station and driver very pleasant and helpful. Convenient for train to Lisbon.

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Helpful?
Thank Carolyn L
Manager_Cascais, General Manager at Pestana Cascais, responded to this review

Dear Mrs. Carolyn, I hope you had a nice trip back home. I would like to thank you the time you spent to leave your comment on TripAdvisor and say that it was a reason of satisfaction for the whole team. We work daily in the continuous search for improvement of our services and it’s with the feedback from our...

alton , uk
Reviewed 8 October 2016

Entirely agree with other reviewer . The staff are wonderful but the food offering is very uninspiring . The hotel is in need of decoration and modernisation . Overall rather average which is a pity because our experience of Pestana in Madeira is first class .

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Helpful?
Thank cbt65
Manager_Cascais, General Manager at Pestana Cascais, responded to this review

Dear Guest, Thank you for your comment, it will be reported to our entire team. We regret that you were not been completely satisfied with your experience in our Hotel. Our team strives daily to achieve the expectations of all our Guests. Therefore, we guarantee that we will check all the aspects mentioned, and we will strive to improve them....

UK
Reviewed 7 October 2016 via mobile

The hotel is located away from Cascais old town and marina so very limited restaurants nearby - which you will need given the dreadful buffet food which is the offering at both at breakfast and dinner. Indeed many of our (golfing) group finished up eating breakfast at the excellent bakery opposite. The decor and furnishings are very tired. The staff...

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Helpful?
Thank patrick31Uk
Manager_Cascais, General Manager at Pestana Cascais, responded to this review

Dear Mr. Patrick, Thank you very much for your comment on Tripadvisor. Regarding the less positive issues that you reported, wich we sorry, we will carefully analyse them in order that don’t happen again and our service is always accorging to what we want to offer to our customers. We hope you to visit us again on your next trip...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Room Service
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
Services
  • Free Parking
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Modern 6 story hotel - situated yards from Atlantic Ocean; in close proximity to city center. ... more   less 

Additional Information about Pestana Cascais

Address: Avenida Manuel Julio Carvalho e Costa 115 | Alameda Guia, Cascais 2750-424, Portugal
Region: Portugal > Central Portugal > Lisbon District > Cascais
Price Range: €79 - €176 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pestana Cascais 4*
Number of rooms: 147
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Also Known As:
Pestana Cascais Hotel Cascais
Pestana Hotel Cascais
Cascais Pestana Hotel
Hotel Style:
#11 On the Beach Hotel in Cascais
#12 Business Hotel in Cascais
#13 Romantic Hotel in Cascais
#14 Luxury Hotel in Cascais
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Cascais staff and other travellers.
12 questions
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Hayling Island, UK
over a year ago
Hayling Island, UK
over a year ago

See all questions (12)

Questions? Get answers from Pestana Cascais staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“good view, shuttle service availablre free to town centre around 3 to 4 km away.”
artooro, 22 Apr 2017 | Read review
“Hallways tend to be noisy, I was on the top floor.”
kk617, 30 Mar 2017 | Read review
“Sea view rooms enable the balcony to be better used as the garden rooms do not get much sun in the winter.”
20lynnew, 11 Mar 2017 | Read review
“Sea view 4th floor or above.”
KingstonPike, 11 Dec 2016 | Read review
“If you go, you should choose a sea view room.”
  • Poor bed quality for a teenage kid!
  • The sofa of a suite in this hotel
609monikap, 15 Nov 2016 | Read review
5 of 5