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Pestana Cascais

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635 Reviews from our TripAdvisor Community

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Showing 338: English reviews
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Central Poland, Poland
Reviewed 4 days ago NEW

Good location of this hotel. Perfect place to spend your vacation. The room was spacious with a balcony and a small kitchenette. Clean place. Good and helpful staff at reception and in the housekeeping.

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Helpful?
Thank 74asi
Manager_Cascais, General Manager at Pestana Cascais, responded to this review

Dear Guest, We appreciate a lot your comments about our Hotel and it’s location. We seek to meet the needs of our Guests and promote their comfort and well-being. It’s with a special satisfaction that I see our objective accomplished. We hope to see you soon in our Hotel Pestana Cascais. Best Regards, Miguel Metello Area Manager

Reviewed 2 weeks ago

My overall experience of the hotel centres around the staff. They were all so friendly and helpful that you were made to feel like a guest in a private house party rather than just another visitor. True , there were signs of wear and tear in the furnishings but the cleanliness of the rooms more than made up for this....

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Helpful?
Thank Lynne W
Manager_Cascais, Gerente geral at Pestana Cascais, responded to this review

Dear Mrs. Lynne, We appreciate a lot your comments about our Hotel. We seek to meet the needs of our Guests and promote their comfort and well-being. It’s with a special satisfaction that I see our objective accomplished. We hope to see you soon in our Hotel Pestana Cascais. Best Regards, Miguel Metello Area Manager

Stavanger, Norway
Reviewed 3 weeks ago

We spent 2 nights in this hotel and it was probably the worse experience we ever had in a hotel - and we are used to travelling. The waiter who served us dinner (which was overpriced and not as advertised) was utterly inconvenient with us and with our child, behaving as though he knew us since forever, saying the most...

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Helpful?
1Thank Birdscotsong
Manager_Cascais, General Manager at Pestana Cascais, responded to this review

Dear Guest, Thank you for your comment, it will be reported to our entire team. We regret that you were not been satisfied with your experience in our Hotel. Our team strives daily to achieve the expectations of all our Guests and, on this situation our employee tried to be polite and to create a good atmosphere but it seems...

Reviewed 3 weeks ago via mobile

Great location, calm area, close to best Cascais sea sight. Rooms always very clean. Good food, at breakfast or luch/dinner with a quick room service of you decide to have a meal in your room. All staff are absolutely fantastic, very friendly and helpful all the time. It was a great experience.

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Helpful?
Thank Libório M
Manager_Cascais, General Manager at Pestana Cascais, responded to this review

Dear Mr. Libório, We appreciate very much your comment and, as well the maximum score you gave to our Hotel and service. It’s with a tremendous proud that we see you have enjoyed the services offered by our Hotel. Our daily goal is to serve well our Guests and provide them unique, unforgettable and memorable experiences and it’s with a...

Knoxville, Tennessee
Reviewed 12 December 2016

The Pestana Cascais has always been a very likable place over the years but as many reviews tell you, wear and tear was showing. I am happy to report that a more stylish update of the decorating and furnishings is underway. The lobby has been refreshed, routers are being added so that wifi in the rooms will be reliable, and...

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Helpful?
2Thank KingstonPike
Manager_Cascais, General Manager at Pestana Cascais, responded to this review

Dear Guest, Thank you very much for the time you took sharing your opinion and for your words. It’s with a tremendous proud that we see you have enjoyed the services offered by our Hotel and, because of that you recommend it. Our daily goal is to serve well our Guests and provide them unique, unforgettable and memorable experiences and...

Port-au-prince
Reviewed 15 November 2016

We rent a suite in this hotel and were really shocked with beds and quality of service. Anyhow, the location of the hotel is nice (not far from Casa da Guia), but if you want to stay in modern place, you should go for another hotel.

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Helpful?
Thank 609monikap
Manager_Cascais, General Manager at Pestana Cascais, responded to this review

Dear Guest, First of all I would like to thank you for your comment. Our guests comments are very important for us. I regret the facts you mentioned have negatively impacted your experience with us. I hope you to visit us again so that we can prove our high quality and the continuous improvement of our service. Once more I...

Reviewed 15 November 2016 via mobile

Very relaxed, peaceful location, staff were really helpful, nothing was too much trouble. Excellent breakfast, particularly the fine selection of breads & pastries. Would certainly recommend the Pestana, & would stay again next time I'm in Cascais Thank you 😎

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Thank 779,185
Manager_Cascais, General Manager at Pestana Cascais, responded to this review

Dear Guest, We feel flattered with your commentary, wich we are very grateful. It is with particular satisfaction that we note how much you appreciated your stay in our Hotel and that you recommend it. We hope to see you soon in our Hotel. Best Regards, Miguel Metello Area Manager

Wilmington, North Carolina
Reviewed 2 November 2016

Pestana is conveniently located along the beautiful Cascais coastline. While the rooms are adequate and the service was acceptable, there are some warts that take away from what should be a great experience. Currently the pool is undergoing a major renovation and the food service can only be considered average. The A/C had been shut down for the season, but...

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Helpful?
Thank atdabeach_12
Manager_Cascais, General Manager at Pestana Cascais, responded to this review

Dear Guest, Thank you for your comment, it will be reported to our entire team. We regret that you were not been completely satisfied with your experience in our Hotel. Our team strives daily to achieve the expectations of all our Guests. Therefore, we guarantee that we will check all the aspects mentioned, and we will strive to improve them....

Reviewed 29 October 2016 via mobile

Absolutely awful, the staff was absolutely usefulness , for 3 days we've complained about the air conditioning was not working and the staff said the setting was for the winter and didn't have any fans season. Soon the Americans came the air conditioner was blowing cool. Despite we ask for the 2 nights before why the air conditioning was not...

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Helpful?
Thank Glynys P
woking
Reviewed 28 October 2016 via mobile

Totally agree with Jenny's review. We were very disappointed to find the pool and patio area out of commission. This was one of the things that had attracted us to the Pestana in October - outdoor swimming, sitting by the pool, etc. I decided to complain and I must say the manager was extremely helpful and understood our disappointment. He...

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Helpful?
1Thank Catenary10

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Room Service
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
Services
  • Free Parking
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Modern 6 story hotel - situated yards from Atlantic Ocean; in close proximity to city center. ... more   less 

Additional Information about Pestana Cascais

Address: Avenida Manuel Julio Carvalho e Costa 115 | Alameda Guia, Cascais 2750-424, Portugal
Region: Portugal > Central Portugal > Lisbon District > Cascais
Price Range: €62 - €161 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pestana Cascais 4*
Number of rooms: 147
Reservation Options:
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Also Known As:
Pestana Cascais Hotel Cascais
Pestana Hotel Cascais
Cascais Pestana Hotel
Hotel Style:
#11 On the Beach Hotel in Cascais
#12 Business Hotel in Cascais
#13 Romantic Hotel in Cascais
#16 Luxury Hotel in Cascais
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Cascais staff and other travellers.
12 questions
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Hayling Island, UK
over a year ago
Hayling Island, UK
over a year ago

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Questions? Get answers from Pestana Cascais staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea view rooms enable the balcony to be better used as the garden rooms do not get much sun in the winter.”
 of 5 bubbles 20lynnew, 11 Mar 2017 | Read review
“Sea view 4th floor or above.”
 of 5 bubbles KingstonPike, 11 Dec 2016 | Read review
“If you go, you should choose a sea view room.”
  • Poor bed quality for a teenage kid!
  • The sofa of a suite in this hotel
 of 5 bubbles 609monikap, 15 Nov 2016 | Read review
“Request a room above the ground floor.”
 of 5 bubbles mikerV6777VK, 27 Oct 2016 | Read review
“Sea view Room”
 of 5 bubbles Vix1970, 9 Oct 2016 | Read review
5 of 5