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The check-in staff could not find out tesrrvation, fortunately we had vouchers with us. The desk staff was fluent in rnglish, educated, thoughtful about the country and its problemd, and excellent at giving directions to sites of intetest.
We are lunch in the dining area,...More
Hotel is OLD - need to be updated. But despite needing a makeover - it was a comfortable room - struggled with the TV but because it was a one night stay - did not call staff to help. Breakfast room was chaotic with too...More
2 Thank Sandi112
Response from nun0pires, General Manager at Tivoli Coimbra HotelResponded 25 October 2017
We're sorry to not have met all of your expectations.
The comments of our clients are very important because they allow us to improve our services, as desired.
We will take steps to ensure that everything you have said does not happen again....More
We stayed over only 1 night. The size of the room was great, but needed a bit of renovation, like get rid of carpet and the bathroom needs to be up to date.
Claudia, at the reception, was really friendly and gave us good information.More
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1 Thank Claudie12013
Response from nun0pires, General Manager at Tivoli Coimbra HotelResponded 11 October 2017
Greetings from the Tivoli Coimbra,
Thank you very much for sharing with us your recent stay at our hotel.
We were very pleased that our staff met your expectations. We will convey your pleasure to the rest of the team, especially to Claudia.
The place had a good location as we were visiting the University of Coimbra. We avoided eating breakfast at the hotel (after reading the reviews) and headed for a coffee (good decision). The hotel was clean, service OK and had to pay for in-room coffee...More
Hotel reception clean and tidy staff very helpful.
Then you go to your room which badly needs modernising decorating and the bathrooms need refitting!
Breakfast was cramped. Dishes were left empty until someone complained to the staff that there was no eggs etc. At certain...More