AN EXPENSIVE ITEM WAS STOLEN I had a terrible experience with this hotel at the end of my trip. Firstly, the hotel is really small, smaller than the pictures they show, our room was really tiny. But we decided to ignore that and have a good stay. There’s no parking spots near the hotel, so we had to park 8 minutes (walking) away from the hotel. At the end of our staying, when we were doing the check out we had to leave the bags in the reception because we couldn’t walk 8 minutes with bags and with 38 degrees weather. When we returned an item was missing. This was the only stop I made before going home. It’s a car trip, no one had access besides the staff in the hotel or other clients. I was informed they don’t have cameras in the reception area. I was even poorly treated by a staff member named Giovanna, she completely disregarded the situation and said basically it was a “me” problem. And there’s nothing she could do. This can’t be standard procedure in a hotel. Me, as a paying customer I expect at least some care and respect towards my money and my belongings, your employee simply told me “it’s impossible” as if things like this never happen, I expected her at least to tell me she would look into it and disregard my issue completely. This was a terrible experience and I don’t recommend this hotel or this service to anyone else unless they want to be treated unfairly. Regards , Luzia Ferreira.…
Lovely hotel right in centre of Portimao close to restaurants and shops and transport hubs. Very clean and comfortable room, thank you for the free upgrade :) Staff very friendly and helpful. Loved my stay.
..happy days :) ..staff very friendly..breakfast standard,but good to go. Location not bad. Rooms clean..the only one issue is when you have the car.. The hotel have no carpark,so you need to park up you vehicle on the street and it s not easy to find a space. Thanks
Helpful staff, clean and modern room with AC. Breakfast was corret despite the bad coffee. Quiet and very cheap for what you have . Praia da rocha at 5 min by car. I will come back Note that a parking is available at 5 € per day
Cost of the first night 140 euros and the next 100 euros. Unacceptable for the room offered and the conditions of the Hotel. Elevator out of service on the first day (room on the 3rd floor) and stained bed sheets. I thank the staff for their kindness. Evaluation: very bad
Clean room, helpful staff, and decent breakfast, so overall a good experience. However, breakfast didn't open until 7:30 so we asked for a coffee from the espresso machine near the front desk, which we told was available to us at check-in with no mention of having to pay. The front desk attendant made us a cup one morning while we waited for breakfast to open, but when we were checking out, she said that we were paid up except for the .55 euros each for espresso. We were never informed there was a cost and found it ridiculous to have to pay for the coffee. There was no sign indicating we had to pay. It is a small gripe, but it is those small niceties that make customers feel appreciated and valued. Just an additional note, the stairway carpet was very worn and dirty - needs to be cleaned or replaced.…
Friendly, clean, quiet and cheap accomodation in the center of Portimão. Walking distance from Shopping Center and from the Marina. Several restaurants nearby. Nice continental breakfast. The best hotel room for a cheap price.
I was in this Hotel for 3 days and all went wonderfull. Thanks a lot for everything! The staff was fantastic and the room was very nice and modern! The breakfast was also delicious and very complete. This Hotel is near everything that we need for our day to day. Also the hospitality of residents is absolutely incredible.
Super clean! Very nice employees. Very good for the price that I paid. Breakfast was also included but I didn't eat there so I can't give an opinion about the food. It's a bit far from the beach but it pays of. f
Since it was a prepaid reservation, the hotel charged the night, as was its right. However, after requesting the receipt, no receipt was delivered. It was a leisure trip but on my business trips I know now of a hotel where I will make sure not to stay.
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