I like to come here very time , the staff and the duty officers are very friendly and very respectful, they are good to us a lot, one manager we meet as well Lucia very good and good personal relationship with her, she do assist in any way and have time to people. I hope to return again with my family soon. My wife and myself enjoy our stay here.
A very large hotel complex , on arrival we were upgraded to the 5 star Monica Collection . The view was amazing right overlooking the sea . The staff here gave 5 star service but the rooms are definitely not 5 star , but room was cleaned every day . Thank you for making birthday special with bubbly fruit and chocolates . Hotel is old and needs updating but it is clean As November a lot of the restaurants were not open . Jacs buffet we used for breakfast and lunch . I found it to be clean and the breakfast a good selection . Lunch was a typical hotel buffet . We ate in the Italian 3.5/5 nice service large portions . Mexican 2/5 very bland Indian 4/5 food tasty but not a large selection , only 7 dishes including rice . Main concern about this complex if weather is bad there is no where to go , no undercover walkways to get to restaurants . Be aware lots of steps . Overall I feel good value for money for a short weekend break. It’s not 4/5 star but I also didn’t pay 4/5 star prices .…
Stayed here for 7 nights in self catering. This was our 3rd stay at this hotel. Great location, short walk to the beach and short walk to all the shops and bars. Lots of staff keeping the site clean. Free good WiFi. Great value for money with the self catering. Room cleaned and towels changed every other day. English tv channels too. Only issue is we had a room near the top where the bars were and loud music, really loud music was played until 1am. We will book a room towards the beach next time. All staff were very polite. All in all, a nice holiday in a huge hotel.
This was our first time in Portugal, the staff at the hotel were really friendly and accommodating. My daughter loved the Jacuzzi the most. The hotel was really clean and safe, loved that it was only a short walk to the beach from the hotel.
I came back to this hotel this year the first weil of November and I really appreciate the attention of All the Staff, in specific of the diver Santana who helped me in all That I needed with the receptionist Rui and the Manager of Customer Service, lucia. Portugal is the Best Place to Visit and I will come back!
The staff were really friendly, rooms were very small not impressed with them at all. There was a lot to do around the hotel pool tables, sauna etc. the food wasn’t great but it wasn’t the worst I’ve ever had. Probably wouldn’t go back because of the room size.
This resort is certainly not 4 star standard. We accepted that it maybe be a little out of season but …….. to get a half decent drink we had to pay, the Ocean Bar (All Inclusive) is just disgusting! The main buffet (jac’s) was not of 4 star standard, the food was always cold and there were flies about constantly. The pool areas weren’t the cleanest, cigarette ends everywhere the first room we were given was block H stank of sewerage, then we were relocated to C block but the door never locked and there were no tyres, upon showering we noticed that the water was turning a face flannel yellow!! First visit to Portugal 🇵🇹 and not impressed! Good points; ~ Italian restaurant and the Piano bar (although was not AI)
Lovely place to stay, nice food, friendly staff in restaurant above reception , big thank you for great service to Pedro Henrique in Ocen Bar, very welcoming, helpful and always with positive attitude and big thank you to manager in restaurant above reception for organising birthday cake for our friend :) thank you for everything and hopefully see you next time x
The location is great and 9/10 for beach. Rooms they gave RCI 3/10 needs complete updating. November many restaurants shut down but weather was ideal Nov2-11/22. Still many restaurants open with a 5 minute walk. Food in buffet is 5/10. Staff helpful and friendly
I booked through RCI and was given a split level studio apartment which had a very steep staircase to the bedroom. At the top of the stairs there was a cupboard and you could easily have fallen down the stairs. Apartment is laid out badly - if you sit on sofa you cannot see the tv. The drains smelt, it needs a total refurbishment. Mould in bathroom, holes in curtains, paint peeling, light wires just pushed through wall and apartment in shade all the time.