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Pine Cliffs Hotel, A Luxury Collection Resort, Algarve

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Praia Da Falesia, Pinhal do Concelho, Albufeira 8200-593 Portugal
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Dining (204)
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pine Cliffs Hotel, A Luxury Collection Resort, Algarve
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#37 of 154 hotels in Albufeira
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Pine Cliffs Hotel, a Luxury Collection Resort, Algarve, formerly known as Sheraton Algarve, offers recently renovated rooms, enhanced and extended dining options, and a brand new, 1000m2 Serenity Spa, The Art of Well Being. We offer a stunning cliff-top location above Portugal's longest beach, Praia da Falésia, in beautiful Albufeira. All of the beautifully decorated rooms and suites at our hotel include in-room entertainment systems with LCD TVs. All rooms also include furnished balconies with garden or sea views. The resort features 5 tennis courts, a 9-hole golf course, a beach club and a mini golf. For children and teenagers, the Junior Club provides a variety of activities such as mini-golf and football. The property is a 1-hour drive from Faro International Airport. Free on-site car parking is available.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Parking
Paid wifi
Hot bath
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast in the room
Poolside bar
Golf course
Tennis court
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
Salon
Baggage storage
Concierge
Shops
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Private beach
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Charming
Languages Spoken
English
Hotel links
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Popular mentions
Isaac Collinson wrote a review 21 Sep
1 contribution
The resort is absolutely beautiful, with Champaign bars, amazing restaurants and heated swimming pools (as well as pools with bars in them) and a free shuttle bus service to help you navigate the resort. The staff are all absolutely lovely and most speak multiple languages, regardless, they are all incredibly helpful. The room service, the concierge, the bar and restaurant staff, everyone is great at their job and incredibly easy company. Rita at the pool bar was especially lovely, and the staff at the golfinho restaurant too. With golf courses, gyms, perfect vistas and such a lovely staff, what more could be desired?
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Date of stay: September 2021Trip type: Travelled with family
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Response from Manuela Malveiro, Guest Services / Front Office at Pine Cliffs Hotel, A Luxury Collection Resort, Algarve
Responded 2 days ago
Dear MeMyselfAndIsaac, How delightful it is to learn how much you have enjoyed your recent stay at the Pine Cliffs Resort. Thank you so much for this wonderful description and review. We could not be happier to realize that our beautiful landscape and grounds setting, our amazing restaurants, bars and friendliness of our restaurants, concierge, and room service staff, with an especial mention to Rita at the pool bar were beyond your expectations. Thank you so much for your appreciation and we will be sure to pass along your praise to all our team, as an acknowledgement of a job well done. We would be thrilled to welcome you back again to our resort. We are at your disposal, should you need any assistance to book your next holidays. Best regards, Guest Relations Team
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traveljunkie050 wrote a review 16 Sep
United Kingdom26 contributions33 helpful votes
I had booked this hotel as part of a package before reading any reviews. I was a bit disappointed to say the least when I read so many negative comments. What a fantastic resort, fabulous setting, cliff top setting overlooking the Atlantic. Many restaurants to choose from, we had half board which had good choice, also ate in Steak restaurant, couldn’t fault it, excellent meal, also ate in o Pescador, good choice of fish, service a little slow but understandable as it was very busy. Breakfast is buffet, COVID measures in place as it’s self service, use of plastic gloves is recommended, great selection , although some of the “ hot food” is a tad on the cold side, this could be easily solved if cloches were used, perhaps. All staff are extremely efficient and working under difficult circumstances this can’t be easy, a round of applause to each and every one of them, they are all doing a fantastic job. A special thank you to Sara on reception who assisted with PCR and locator forms, a very capable young lady. Resort has a private beach area, lots of beach beds available, great beach side restaurant “Mare”. There is a lift which brings you to steps leading down to the beach, if you have mobility problems this could be a problem, as it is quite a track. I shall have happy memories of The beautiful Mirador bar, perched on top of the cliffs, stunning. I shall return to this hotel if possible. I have stayed in both The Epic Sana and VilaVita and this hotel is on a par.
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Date of stay: September 2021
Location
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Response from Manuela Malveiro, Guest Services / Front Office at Pine Cliffs Hotel, A Luxury Collection Resort, Algarve
Responded 1 week ago
Dear traveljunkie050, First of all, we would like to thank you for sharing your feedback on your most recent experience at Pine Cliffs Resort, with the TripAdvisor community. We are so happy to read your review and to learn that you had a memorable holiday at our resort! A big thank you for your kind words on our resort, from the views over the beach, the restaurants, and above all the compliments made on our associates, specially Sara Matos from reception - this will be shared among the team to continue to inspire them on delivering exceptional service and memorable experiences for our guests. Please know we value your comments and suggestions, these will also be shared among the appropriate teams for their review. Once again, thank you for sharing your amazing revie! We would be honoured to welcome you back to our resort in the future! Warm regards, Guest Relations Team
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Mark D wrote a review 10 Sep
Greater Manchester, United Kingdom14 contributions3 helpful votes
We have just (2 hours go) got back from an 8 day stay. Before going i was v apprehensive because of some of the reviews on here. We have been going off and on for about 17 years so clearly we really like the place. We were on half board with Jet2 and stayed in the Ocean Suites. We had a great time and my worries were groundless. We were able to go straight to our 2 bed appartment, despite having arrived at about 10.30. That set the tone for the whole trip. The appartment was lovely, we had a huge balcony on the top floor with great views inland. Yes, not everything is open and given that we have normally been slightly out of season, it seemed busier than usual. However there was no issue with us being able to get a table (we did pre-book several times), the food was of a high standard, the place looked in great shape and we were always able to get a sun-bed. The staff were helpful, pleasant and friendly. Cant wait for the next trip. My only minor gripes are the lack of an evening bar other than the Sunset Bar (and i do get the things must be v difficult at the moment) and the fact we could not get an early breakfast this morning - our pickup was at 7.50 and breakfast only starts at 7.30 - but things must be difficult to manage at the moment. To my shame i already cannot remember the names of the waitresses at the corda cafe and the breakfast buffet but they were funny and helpful at all times. Finally also a thanks to the reception staff at Ocean Suites for helping us-print off the covid test paperwork etc for our return.
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Date of stay: September 2021
Location
Service
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Response from Manuela Malveiro, Serviços ao cliente/atendimento at Pine Cliffs Hotel, A Luxury Collection Resort, Algarve
Responded 1 week ago
Dear Dibdobber1, First and foremost, we would like to show how grateful we are for your loyalty and for choosing the Pine Cliffs, A Luxury Collection Resort to spend your holidays. We are truly enchanted by your outstanding feedback and so glad that you have a great experience at our beautiful property. It is our aim to create memories and fabulous moments so we are thrilled to know that we have been able to achieve just that! Thank you very much for your compliments on our accommodation and specially our associates! Please know we value your comments and suggestions, these were promptly shared among the team and with the management for their review. Kindly note for a future booking that we can prepare breakfast bags for you to take with you, should you leave on an early flight. This request can be made the day/night before your departure so we can inform room service. It is always a pleasure to know that you have chosen us once again to spend your holidays and we hope you'll continue to give us the pleasure of welcoming you once again in the near future. Warm regards, Guest Relations Team
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Rick G wrote a review 8 Sep
2 contributions
Real friendly staff grounds are amazing room was heaven views are out of this world lots of things to do beach was beautiful nightlife amazing felt like Miami and New Orleans all mixed in to one food was great Corona virus was informed safe for family or just a week with the boys
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Date of stay: September 2021Trip type: Travelled with family
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Response from Manuela Malveiro, Serviços ao cliente/atendimento at Pine Cliffs Hotel, A Luxury Collection Resort, Algarve
Responded 1 week ago
Dear Adventurer559319, Thank you for sharing your most recent experience at Pine Cliffs Resort with the TripAdvisor community. We are delighted to learn that you and your family enjoyed your stay with us and that the accommodation, the location with the incredible views over the ocean and our beautiful beach contributed towards this memorable experience. We specially thank you on your kind words on our associates and please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, thank you for taking the time to share your review. We recognize these are unusual times and appreciate you choosing to stay with us. Warm regards, Guest Relations Team
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Cotswolds Explorer wrote a review 1 Sep
United Kingdom2 contributions3 helpful votes
We usually stay at epic sana but thought would give pine cliffs a try as it was nearby and looked very professional on the website. Our stay is generally good and the location and landscaping are great. The staff are also very friendly and helpful, and we would have definitely given the hotel a five star review if not for today's incident which left us, quite frankly, shocked. We hope this can be addressed so we can write a less harsh review. We arrived at breakfast at 7:30 at the colonial Gardens buffet and were met by the "manager" Luisa (her surname was Rodriguez I believe). We were 2 adults plus a child and she wanted to put us at a small two seater in the corner. I said that there wouldnt be enough space for 3 people at a 2 seater table and that we will sit at our usual table with 4 seats as we did for the past couple of days with no issue. Luisa then quite rudely proclaimed - you have to be out within an hour! I could not quite believe it. The dining room was empty - there were two other couples so far from the busy peak time. I have never in my whole life experienced treatment like that by someone who is supposed to be a "manager" in a 5* resort. What made it more insulting is that before she left she told one of the young waitress to keep an eye on us and to keep clearing our table to make sure we leave asap - the waitress then kept coming up to our table every 2minutes to pick up an empty cup or a used napkin etc all whilst glaring at us angrily and never asking if everything was OK or if we wanted another coffee etc. What kind of service is this? Now, we were quite uncomfortable by this point and decided to leave 45mins later... As we were leaving Luisa looked at us then completely ignored, no thank you or good bye, just kept checking her nails and chatting to another member of staff. I stopper and said that she acted very rudely and that the restaurant was still at barely 10% capacity. She then proceeds to say and I quote: "wonderful, you can have 15 more minutes then"! How can you say that to a guest is beyond imagination. We sent a complaint to the hotel immediately but no response. I can only hope that someone will read this review and will follow up before we leave as we would really like an apology from Luisa, I believe she would benefit with some customer service training as she is simply not suited for her role.
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Date of stay: August 2021Trip type: Travelled with family
2 Helpful votes
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Response from Manuela Malveiro, Guest Services / Front Office at Pine Cliffs Hotel, A Luxury Collection Resort, Algarve
Responded 3 weeks ago
Dear E2117Slib, First of all, thank you very much for taking the time to express your experience during your stay in our Pine Cliffs Resort, by sharing your review on TripAdvisor. Your nice description towards the facilities of our Resort, our beautiful views/landscape, location and most important, your appreciation towards our associates, their friendliness and helpfulness. These compliments make us all very proud. Thank you! We truly regret to know about your unpleasant experience and the way you felt regarding the associate’s attitude. Customer care is definitely one of our highest priorities and we thank you for bringing this to our attention which is being handled by the head of the department. Once again, our apologies and we hope to have the opportunity to welcome you back. Sincerely yours Guest Relations Team
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PRICE RANGE
US$147 - US$446 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton albufeira, sheraton algarve, albufeira sheraton
FORMERLY KNOWN AS
Sheraton Algarve Hotel
LOCATION
PortugalAlgarveFaro DistrictAlbufeira
NUMBER OF ROOMS
217
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Frequently Asked Questions about Pine Cliffs Hotel, A Luxury Collection Resort, Algarve
Which popular attractions are close to Pine Cliffs Hotel, A Luxury Collection Resort, Algarve?
Nearby attractions include Praia da Falésia (0.3 km), Friends Bar (1.1 km), and Praia do Barranco das Belharucas (0.2 km).
What are some of the property amenities at Pine Cliffs Hotel, A Luxury Collection Resort, Algarve?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Pine Cliffs Hotel, A Luxury Collection Resort, Algarve?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Pine Cliffs Hotel, A Luxury Collection Resort, Algarve?
Yes, free parking is available to guests.
What are some restaurants close to Pine Cliffs Hotel, A Luxury Collection Resort, Algarve?
Conveniently located restaurants include Taste of Punjab, Al Quimia, and Restaurante Pizzaria Salt & Pepper.
Are there opportunities to exercise at Pine Cliffs Hotel, A Luxury Collection Resort, Algarve?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Pine Cliffs Hotel, A Luxury Collection Resort, Algarve?
Yes, dry cleaning and laundry service are offered to guests.
Does Pine Cliffs Hotel, A Luxury Collection Resort, Algarve offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Pine Cliffs Hotel, A Luxury Collection Resort, Algarve?
Many travellers enjoy visiting Jardim Dos Amuadas (14.6 km) and Convento de Santo Antonio (14.3 km).
Does Pine Cliffs Hotel, A Luxury Collection Resort, Algarve have any great views?
Yes, guests often enjoy the ocean view available here.
Is Pine Cliffs Hotel, A Luxury Collection Resort, Algarve accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.