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Hotel Serge

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Hotel Serge
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106 Reviews from our TripAdvisor Community

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Showing 20: English reviews
United Kingdom
Reviewed 26 August 2015

The room and bathroom was clean and a very comfortable bed and the staff were very helpful. We had fresh clean towels every day of our stay. Lovely selection of breakfast every morning. Overall an excellent hotel in a good central location. We would have no hesitation in staying in this hotel again in the future.

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Thank bikerchick1232015
London, United Kingdom
Reviewed 23 August 2015 via mobile

I only made my reservation at 6pm, and reception closes at 3pm. How is this possible????Never seen this before. So I stood before a closed door and only found another hotel at 10pm because apparently all receptions in this city close before 9pm and I was lucky to find one after 2 hour walk or I would have slept on...

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Thank Dina T
Geneva, Switzerland
Reviewed 14 August 2015

The most bizarre welcoming in my whole life, door handle broken, bed broken in two pieces (never seen that before), we had to sleep in a single bed until next day (there is no one after 3pm). The guy in charge didn't even excuse himself he just gave us the key of the room on top and gave the room...

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Thank kataxl
London, United Kingdom
Reviewed 4 August 2015

We booked the hotel for the May bank holiday. We had a car incident on the way and could not make it before 3pm which is the end of check-in time. We tried to ring on the way but nobody picked up the phone and the voicemail was always full. When we finally managed to speak to a person he...

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1Thank dolethungoc
Reviewed 1 August 2015

The Serge is on a one-way street which is pleasant and quiet, close to all amenities and the locaI tram and bus services are just across the road. I arrived at 15.30 to find the reception area closed. Apparently, this is the case every day to keep down costs. The notice on the door advises you to call a number...

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Thank Aiden J
leicester
Reviewed 30 October 2014

Stayed here for 3nights in family room 10 , this hotel is very small and no bar in evening but if it's a place to get your head down and have breakfast in the morning then it's ideal , basic , cheap and clean ! Our family room had double bed , bunk bed , single and sofa bed and...

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Thank matttty
Luxembourg City, Luxembourg
Reviewed 2 October 2014

Ideal location and very good breakfast (buffet) available. The room was ok, clean and quiet. The person working at the reception was kind and friendly. The bed could be a little better (in my point of view the matress wasn't stiff enough, but at the same time I didn't complain, I just took it as it was.) Overall, it's good...

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Thank Osvaldo_Rosinha
Antwerp, Belgium
Reviewed 11 November 2013

Very small room with a Mini Television ! First day had to make a complaint about our Icecold room : NO Heating ! After one icecold night the heating was installed ! Very poor breakfast ! Were promised a welcome drink and a bottle of Cava but NOTHING received ! First and definitely last stay in this hotel ! On...

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1Thank Joannes0473
Malvern, United Kingdom
Reviewed 1 July 2013

The Hotel is rubbish, and the idea the it projects on the website is nothing like the reality. The bar shown was never open. Very few rooms are ensuite, we were given a double and a single, the single was not ensuite, the loo was on the same floor, the shower 2 floors down, there was no bedside light or...

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2Thank canonjones
Chepstow, United Kingdom
Reviewed 10 April 2013

We stayed here in March 2013. On arrival it was locked up - and when we phoned the number on the door, the manager turned up, gave us the keys and walked off. After that he would not answer the phone at all - or reply to text messages or voicemail. We needed advice on how to get in if...

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1Thank PaulandCarol2011

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Amenities

Highlights
  • Free Internet
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet

Additional Information about Hotel Serge

Address: Brusselstraat 15, Ostend 8400, Belgium
Region: Belgium > Flanders > West Flanders Province > Ostend
Price Range: €36 - €144 (Based on Average Rates for a Standard Room)
Hotel Class:1 star — Hotel Serge 1*
Number of rooms: 15
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Questions & Answers

Questions? Get answers from Hotel Serge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not book this hotel you will lose your money”
 of 5 bubbles dolethungoc, 4 Aug 2015 | Read review
“prefer a room on the streetside !!!”
 of 5 bubbles Joannes0473, 11 Nov 2013 | Read review
“Probably any hotel chosen at random would be better.”
 of 5 bubbles canonjones, 30 Jun 2013 | Read review
“I wouldn't rate this hotel at all. It is to be avoided at all costs. I have only clicked on the ratings as the system would not let me proceed unless I had done so.”
 of 5 bubbles peterjmciver, 2 Apr 2013 | Read review
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