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Hotel Heritage - Relais & Chateaux

Travellers' Choice award winner
#5 of 98 Hotels in Bruges
GreenLeadersBronze level
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Hotel Heritage - Relais & Chateaux
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1,564 Reviews from our TripAdvisor Community

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Showing 1,200: English reviews
Hawkhurst, United Kingdom
Reviewed 11 February 2014

As a place to stay for a short break to Bruges, this is an ideal hotel. Very central indeed, they will park your car for you, and the furnishings of the hotel are very elegant. A lovely welcome, they really look after you when you arrive, and the rooms are very well appointed - an iPad and a Nespresso machine...

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Helpful?
Thank Julie_ffrench
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We love to treat our guests....! Thank you for the review! For you next stay, don't forget to book your table together with your room reservation to be sure you can discover another great experience at our famous restaurant Le Mystique! Looking forward already to your next visit!

London, United Kingdom
Reviewed 11 February 2014

The level of service at the hotel is outstanding and the general ambience of the hotel is lovely. The valet car parking makes life so much easier and we walked everywhere for our two day stay in Bruges. We dined in the restaurant on our second day and the quality of the food was exceptionally good,matched by very knowledgeable and...

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Helpful?
Thank clive b
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Indeed, a personalized service is our highest priority at the Heritage! We are so glad that you enjoyed it! Thank you for your kind words!

Hong Kong
Reviewed 11 February 2014

One of the best hotels in Brugge with excellent location. The hotel staff are very professional. Rooms are cosy with beautiful chandeliers. Sumptuous breakfast. The Heritage Hotel will always be my first choice of my next visit to this ancient city.

Review collected in partnership with this hotel
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Thank WongYP
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for this excellent award, we're happy with your review and even more to read that you had such a wonderful time with us! See you back soon!

London
Reviewed 5 February 2014

We stayed with friends for 2 days over a weekend. The staff are very attentive, friendly and helpful. The rooms are not big, but very clean, very well presented and comfortable, the iPad is a nice touch. Bed very comfortable and great shower. Lounge area is very pleasant and comfortable as is the bar area. We didn't eat at the...

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Helpful?
Thank luckytravellar
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We are so happy you had a wonderful time together with your friends! Next time do not forget to try our flavours of the region in our restaurant, for breakfast or dinner, one of the most popular things to do in our hotel! Thank you for the review!

Mexico City, Mexico
Reviewed 3 February 2014

Very nice hotel. Small and convinient. Very well located. Nice restaurant. The service is great and atention to your personal needs is very good. The room was spacious and the bathroom with very good size. Normally I stay at the Kempinski but it is under renovation. This was a very nice discovery.

Review collected in partnership with this hotel
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Thank Juan Marco G
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your kind words! It was a pleasure to have you as our guests and we are pleased to read you enjoyed your stay and that you had a great dinner experience! Next time when you visit Bruges, be sure to stay with us again for a magical time...!

Macclesfield, Cheshire, United Kingdom
Reviewed 30 January 2014

We liked the look of this Hotel, and the fact that it was family owned and run. Only a small hotel but brilliantly situated only five minutes from the main square. The rooms are well appointed and individually decorated, ours was on the third floor and at the front of the hotel. There was a little passing noise from revellers...

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1Thank Bob H
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We are pleased that you enjoyed your stay in Bruges and that our hotel helped create some nice memories. We hope to welcome you again, maybe for your next birthday.... Thank you!

Hertfordshire, UK
Reviewed 29 January 2014

This beautiful hotel is every bit as elegant as it is welcoming. We travelled with friends, and due to family commitments we unfortunately we could only fit in a 1-night stay, but would have loved to linger longer. The bedrooms were well presented and attractive, bathrooms warm, well-stocked and beautifully designed. The hotel is perfectly placed very close to the...

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Thank traveller10000
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We are so pleased you enjoyed our downtown location in Bruges! Make sure you taste our flavours of the region menu in our restaurant Le Mystique on your next visit! We are happy we met your expectations and we look forward to your next visit to the Mystical Venice of the North!

Worcestershire
Reviewed 28 January 2014

We have just come back from a weekend stay at this beautiful hotel, the room was lovely with the added extras of large tv, Ipad and Nespresso machine in the room, even though my husband could not work it! Breakfast was a lovely affair - self service, and the staff cannot do enough for you they are a credit to...

Review collected in partnership with this hotel
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Thank Southcrest09
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Yes indeed our hotel is the perfect getaway place to celebrate special occassions! We are so greatful you have made us part of your birthday! Thank you for sharing your experience with other users and hope to may have the pleasure to welcoming you back, maybe in our restaurant too?

Reviewed 27 January 2014

Simply stunning, intimate hotel. So much attention to detail. We loved the thought of the nespresso machine and iPad and they got well used! Service was just so friendly from check in to check out, nothing was too much trouble for them. Wish we could have eaten at the hotel but we'd already been given so many recommendations for restaurants....

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1Thank Melkats
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We're trilled that you had such a wonderful time full of romance.....! We are very happy to read you appriciated all our in-room facilities! Thank you for your kind words!

Birmingham, United Kingdom
Reviewed 27 January 2014

This hotel is perfectly located. Everything you want to see is in walking distance. The staff are more then helpful and the decor is stunning. We didn't use the Spa/Fitness facilities so cant comment but i wouldn't fault this hotel.. Bruges is a must visit place the buildings are stunning! There is a distinct smell of chocolate everywhere so a...

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Thank Meld1307
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Bruges has a bit of magic for everyone! Our location is probably one of our best features along with our level of luxury and service! Make sure you don't miss our local appetizers by our chef in our bar Le Magnum on your next visit! Thank you for your review!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 

Additional Information about Hotel Heritage - Relais & Chateaux

Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Region: Belgium > Flanders > West Flanders Province > Bruges
Price Range: €159 - €504 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Reservation Options:
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges
Hotel Style:
#2 Green Hotel in Bruges
#2 Business Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
#6 Family Hotel in Bruges
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Heritage - Relais & Chateaux staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 22 has a pocket sliding door into the bathroom with a motion detecting on (but not off) system. When getting up in the middle of the night to use the facilities, all the lights will go on, and you may not be able to fall back to sleep readily. In addition, to turn the lights off in the middle of the night, the sliding door must be fully closed. To do so, a little push is needed to engage the door fully, and is quite noisy in the middle of the night, in an otherwise silent room. The management seriously needs to rework this situation in an otherwise perfect room.”
 of 5 bubbles 683nanettep, 2 Jan 2017 | Read review
“Our room faced the street but we didn't hear any sounds from outside. ”
 of 5 bubbles Cyclingknitter, 15 Oct 2016 | Read review
“Some of them are a little small, but more than made up for by the opulence bed, furnishings and style - all wirelessed up too, with ipads in the rooms”
 of 5 bubbles Horsewithnoname1, 15 Sep 2016 | Read review
“Rooms 42 & 43 on the upper floor are excellent.”
 of 5 bubbles 917dennisw, 14 Sep 2016 | Read review
“We were on the third floor and our room was absolutely fine.”
 of 5 bubbles jackiew125, 25 Aug 2016 | Read review
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