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Hotel Heritage - Relais & Chateaux

Travellers' Choice award winner
#5 of 98 Hotels in Bruges
GreenLeadersBronze level
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Hotel Heritage - Relais & Chateaux
Hotel Heritage - Relais & Chateaux
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1,595 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Heritage - Relais & Chateaux
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Showing 1,216: English reviews
London, United Kingdom
Reviewed 28 April 2014

A lovely comfortable room and this was the "standard". Staff very attentive. Rated 4 star but should be higher. Reception was first class. The continental breakfast was plentiful and coffee first class.

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Thank 6Steve
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you so much for your kind words and your 4 star Plus rating! We look foward to seeing you again in the near future!

Reviewed 22 April 2014

The staff were very friendly, helpful and attentive. The room was traditionally decorated, as you might expect in Bruges, and always spotless. It wasn't massive, but we got quite a competitive rate, so was probably value for money. Very good location. Very quiet at night. Comes with nice touches including an ipad, and weather report under the door in the...

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2Thank Jeremy L
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We are so glad that you enjoyed your time here and are very happy you found value in our hotel experience! Indeed, book direct and get our best deal! Thank you for the review!

hampshire
Reviewed 21 April 2014

We visited in December. The hotel was very stylishly decorated and had a real wow factor. The beds were like sleeping on a cloud and we really do recommend this hotel . it is convenient and within walking distance for most attractions.

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1Thank colcar
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your positive review! Indeed, our brand new Nilson beds are like sleeping on a cloud...! We are pleased to read that you enjoyed your stay so much. We hope to see you again soon as Bruges is wonderful in each season...!

Reviewed 18 April 2014

My husband and I had an excellent stay Hotel Heritage. The extra touches were fabulous, such as including chocolate treats with some fizzy that we ordered, checking if we needed extra towels or toiletries in the evening and a morning weather report under our door before we headed out for the day. We had a brilliant stay! :-) Will definitely...

Review collected in partnership with this hotel
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1Thank Emily M
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We strive to offer te best personalized service in Bruges! We are very happy that you had such a brilliant stay! We hope to welcome you again very soon to the Venice of the North! Thank you for your review!

Knokke-Heist, Belgium
Reviewed 17 April 2014

Excellent staff. The personal touch is really outstanding! Breakfast buffet is first class and the restaurant, open for dinner only, is top notch. Hotel is ideally located to visit the city. Our room was very quiet and equipped with all the amenities one can expect, even an IPad.

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1Thank Filip V
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Yes indeed, we pride ourselves in our historic location! It was a pleasure to have you as our guests and thank you for your kind words about our hotel and famous restaurant,.... A unique experience in Bruges!

Tel Aviv, Israel
Reviewed 15 April 2014

I am always pick up one of the relais chateaux hotels and I am sure It they are all excellent hotels. This one was as good as expected. Food was very good and the service. All employees were very nice and helpful.

Review collected in partnership with this hotel
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1Thank Corina S
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We pride ourselves being Relais & Châteaux members and we are thrilled you enjoyed the total hotel & restaurant experience! We hope you will visit us again soon...!

Healdsburg, California, United States
Reviewed 15 April 2014

From the moment we arrived until the moment we left the staff and proprietor were at our service. The attention was friendly and welcoming. We felt at home. Just the attitude of the staff would justify the excellent rating but there is much more. The location is perfect. On a quiet street one block from the central plaza of Bruges....

Review collected in partnership with this hotel
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1Thank HBGsTraveller
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you so much for your review. Our staff works diligently to address the needs of our guests, to ensure they feel comfortable and at home! We look foward to your return and hope you'll have the chance to enjoy our flavors of the region in our restaurant...

London, United Kingdom
Reviewed 14 April 2014

I booked this following some excellent reviews for a short break. I can only describe everything as 'Perfect'. Having stayed all over the world at some stunning hotels this was up there with the best and I do not say that lightly. The whole experience from meeting my car to us leaving with water and sweets for the journey; their...

Review collected in partnership with this hotel
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1Thank Peter E
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We were delighted to host you and we appreciate the kind words about all our amenities we offer! Thank you for your review!

Far Hills, New Jersey, USA
Reviewed 13 April 2014 via mobile

We had an unplanned stop in Bruges and found this gem The staff are wonderful and cannot do enough to make your stay good. The rooms are not large but they so have king beds in some rooms which is rare in Belgium in these small buildings Each room has a fridge and minibar. A coffee maker. Fresh fruit. Free...

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1Thank woftam1
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We pride ourselves in our historic location! We are happy to know that your stay was so wonderful! We hope to welcome you again very soon, and hope you can enjoy our famous restaurant on your next visit, open from Tuesday until Saturday. Thank you!

London, United Kingdom
Reviewed 13 April 2014

Stayed in one of the Deluxe Double Rooms (with King sized bed). Very lovely hotel. Excellent tvs. Nice Bose sound system. Friendly staff. Clean. Comfortable. Great location. Not a bad word to say about this hotel.

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Thank rg1709
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for recommending us here on TripAdvisor! We happy you enjoyed your time with us and that you found value in one of our great Deluxe rooms with a hughe variety of amenities! We hope you will return to our magnificient city soon....!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Meeting Rooms
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 

Additional Information about Hotel Heritage - Relais & Chateaux

Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Region: Belgium > Flanders > West Flanders Province > Bruges
Price Range: €177 - €595 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Reservation Options:
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges
Hotel Style:
#2 Green Hotel in Bruges
#2 Business Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
#6 Family Hotel in Bruges
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Heritage - Relais & Chateaux staff and other travellers.
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Questions? Get answers from Hotel Heritage - Relais & Chateaux staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suites - very comfortable. Sherry and snacks delivered each evening.”
 of 5 bubbles 138TimJ, 6 Feb 2017 | Read review
“We stayed in room 31, it was a lower priced room but it was still very good.”
 of 5 bubbles countrycompo, 19 Jan 2017 | Read review
“Room 22 has a pocket sliding door into the bathroom with a motion detecting on (but not off) system. When getting up in the middle of the night to use the facilities, all the lights will go on, and you may not be able to fall back to sleep readily. In addition, to turn the lights off in the middle of the night, the sliding door must be fully closed. To do so, a little push is needed to engage the door fully, and is quite noisy in the middle of the night, in an otherwise silent room. The management seriously needs to rework this situation in an otherwise perfect room.”
 of 5 bubbles 683nanettep, 2 Jan 2017 | Read review
“Our room faced the street but we didn't hear any sounds from outside. ”
 of 5 bubbles Cyclingknitter, 15 Oct 2016 | Read review
“Some of them are a little small, but more than made up for by the opulence bed, furnishings and style - all wirelessed up too, with ipads in the rooms”
 of 5 bubbles Horsewithnoname1, 15 Sep 2016 | Read review
5 of 5