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BEST WESTERN PLUS Hotel Casteau Resort Mons

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243 Reviews from our TripAdvisor Community

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Showing 113: English reviews
Boone, NC, United States
Reviewed yesterday NEW

The hotel is a nice place to stay and relax in Casteau. The hotel staff is the best. They really go out of their way to make your stay very pleasant. Love the staff. The hot tub this year was finally set hot so thjat was a nice surprise.

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Helpful?
Thank Wayne O
Plymouth, United Kingdom
Reviewed 26 October 2016 via mobile

Stayed 2 nights. Comfy bed with soft and plentiful pillows. A hearty breakfast and I loved the fresh orange juicer. Of note are the consierges; in particular Jason whose enthusiasm abounded. He delivered a first class service - he is an asset. An enjoyable experience.

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Helpful?
Thank markmiddleton1955
DDeWeerdt, Propriétaire at BEST WESTERN PLUS Hotel Casteau Resort Mons, responded to this review

Dear markmiddleton1955 thank you for this great review. it makes all the staff in general and Jason in particular VERY happy ! Best regards, Didier DE WEERDT Owner

Nottinghamshire, United Kingdom
Reviewed 23 October 2016

Hotel was well positioned for WW1 visits and near to a few decent restaurants. Loads of parking and the room was reasonably large and very clean. The staff were friendly but a bit few on the ground as the reception, housekeeping and bar only had one member of staff. Nevertheless Vincent worked hard and managed to keep us happy. I...

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Helpful?
Thank ntimms
DDeWeerdt, Propriétaire at BEST WESTERN PLUS Hotel Casteau Resort Mons, responded to this review

Dear ntimms, I am happy to read you had a great stay with us please do not hesitate to come back when you are in the region Best regards, Didier DE WEERDT Owner

San Antonio, Texas
Reviewed 22 October 2016

Magali was at the front desk when I arrived way too early for check in. I had been traveling all day on an overseas flight and I was alone and in a foreign country for the first time. Magali let me put my luggage in the office and then she checked if there was a room available. There was so...

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Helpful?
Thank JB_Bizzness
DDeWeerdt, Propriétaire at BEST WESTERN PLUS Hotel Casteau Resort Mons, responded to this review

Dear M Edmund D you made my staff in general and Magali in particular very very happy with your great review. that's really the reason we work every day ! See you soon back Best Regards, Didier DE WEERDT Owner

Reviewed 16 October 2016 via mobile

Everything went well and also goes to the service and staff! very clean and highly recommended! Big parking, great breakfast, there is nothing you could complain about! We are surely satisfied about our stay and we will spread it out to other travelers! Ty BW-Staff :)

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Helpful?
Thank Mac B
DDeWeerdt, Propriétaire at BEST WESTERN PLUS Hotel Casteau Resort Mons, responded to this review

Dear Mac B Thank you so much for this nice review, it is always great for us to read such nice feedback ! See you soon back Best Regards, Didier DE WEERDT Owner

Ottawa, Canada
Reviewed 15 October 2016 via mobile

This review is for the hotel/resort, not the aparthotel. At first, I was very happy: easy to find, ample parking, nice exterior, clean lobby. Then it was downhill. As numerous other reviews complained, there is only one staff member in the hotel. They do front desk, bar, everything. No housekeeping or maintenance in the evening. Our room stank like cigarettes,...

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Helpful?
Thank yashinfan
DDeWeerdt, Propriétaire at BEST WESTERN PLUS Hotel Casteau Resort Mons, responded to this review

Dear yashinfan On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so...

Bydgoszcz, Poland
Reviewed 23 September 2016

It is very good, clean and nice located hotel. I was really surprised the size of the room. Big, well equipped and clean. Very good breakfast (except scrambble eggs, but this is normal in Benelux), very nice and helpful staff. Small bar at the lobby serving very good belgian beer and other alcohol and bevarages. Next time definitely will choose...

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Helpful?
Thank Edmund D
DDeWeerdt, Propriétaire at BEST WESTERN PLUS Hotel Casteau Resort Mons, responded to this review

Dear M Edmund D you made my staff and myself very very happy with your great review. that's really the reason we work every day ! See you soon back Best Regards, Didier DE WEERDT Owner

northeast england
Reviewed 3 September 2016

we were given a room on the second floor, no lift was available, and so we had to wrestle the case up the two flights of stairs, the room had no view to speak of, just a view across the flat roof and solar panels, there was no restaurant facility, but it had two restaurants close by, but these were...

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Helpful?
Thank bliscoe1
DDeWeerdt, Propriétaire at BEST WESTERN PLUS Hotel Casteau Resort Mons, responded to this review

Dear bliscoe1 My staff and I thank you for this nice review. Do not hesitate to choose for our hotel next time. Best regards, Didier DE WEERDT Owner

Woodbridge, United Kingdom
Reviewed 31 August 2016 via mobile

We were a couple travelling from the UK very excited to watch the drivers favourite race of the season. We travelled over 12 hours to find the restaurant closed!! Friday night bus of 51 Hungry passengers that they knew were coming and no food available other than ping food that a bar staff member had to cook between serving the...

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Helpful?
Thank Patsy S
DDeWeerdt, Propriétaire at BEST WESTERN PLUS Hotel Casteau Resort Mons, responded to this review

Dear Patsy S, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. However, I would like to specify that our hotel has...

Cheltenham, United Kingdom
Reviewed 30 August 2016

Just stayed four nights at this hotel ,our room was only cleaned on the last day ,and then they did not give us any tea or milk ,we payed for the breakfast but some members of our party did not ,so don,t bother paying as there are no checks ,we could have saved a120 euro ,only one manager on at...

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Helpful?
Thank iantrigg54
DDeWeerdt, Propriétaire at BEST WESTERN PLUS Hotel Casteau Resort Mons, responded to this review

Dear iantrii$gg54 On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. However, I would like to specify that our hotel has no...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The BEST WESTERN PLUS Hotel & Aparthotel Casteau Resort Mons is ideally located whether traveling for business or leisure while in Belgium. The BEST WESTERN PLUS Hotel & Aparthotel Casteau Resort Mons is near the Supreme Headquarters Allied Powers Europe (SHAPE), the central command of NATO military forces. Hotel guests are also near several business locations including Mac Tac, Holcim and Akzo Nobel. The BEST WESTERN PLUS Hotel & Aparthotel Casteau Resort Mons is 15 kilometers from the animal park Paira Daiza (ex Paradisio), the golf courses « u Hainaut » & « Mont Garni », the « hippodrome de Wallonie » and 50 kilometers from attractions in Brussels, Belgium. Each well-appointed room comes equipped with cable satellite television with CNN®, deks with free WIFI, safe, fridge and bathroom with shower or bath.. Guests enjoy a daily complimentary full breakfast and a multilingual staff (English, French, German, Dutch and Italian). This hotel also features a fitness room, a sauna and a jacuzzi. A friendly staff is ready to ensure a comfortable and memorable stay. ... more   less 

Additional Information about BEST WESTERN PLUS Hotel Casteau Resort Mons

Address: Chaussee de Bruxelles 38 | Casteau, Mons 7000, Belgium
Region: Belgium > Wallonia > Hainaut Province > Mons
Price Range: €67 - €117 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Hotel Casteau Resort Mons 3*
Number of rooms: 90
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Also Known As:
Best Western Mons
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hotel Casteau Resort Mons staff and other travellers.
2 questions
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Birmingham, United Kingdom

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Questions? Get answers from BEST WESTERN PLUS Hotel Casteau Resort Mons staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't think the view will make much difference whatever room you pick.”
 of 5 bubbles GuppeC, 20 Aug 2016 | Read review
“Quiet location”
 of 5 bubbles pussycat337, 17 Aug 2016 | Read review
“Only stayed once and WIFI great in rooms! part of price.”
 of 5 bubbles Sarlou16, 7 Aug 2016 | Read review
“Set back from the main road so quiet”
 of 5 bubbles EastMidlandsMillie12, 22 Jul 2016 | Read review
“Ask for ground floor, if you have much luggage.”
 of 5 bubbles H4089YTtomm, 3 Jul 2016 | Read review
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