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New Hotel Charlemagne

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Traveller (108)
Room & Suite (55)
Dining (4)
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Overview
  • Excellent16%
  • Very good39%
  • Average28%
  • Poor13%
  • Terrible4%
Travellers talk about
AMENITIES
Free Wifi
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Suites
Bar/Lounge
Concierge
4 Star Hotel
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Reviews (379)
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10
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65
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10
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All reviewsschuman metro stationeu institutionsnight shiftnice hotelrecommend this hotel to anyonenespresso coffee machinerooms are cleancity centrebreakfast is servedquiet areahotel roomvery pleasant staymin walkcapsulesschumannbrugesbelgium
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21 - 25 of 190 reviews
Reviewed 29 August 2017 via mobile

For a supposed 4 star hotel it's very average. Room was plain and dated, the tea and coffee making facilities had a price tag attached. Went down and had a look at the breakfast but was not a lot there. The man in charge said...More

1  Thank NorthWestFamilyOf4
Response from Hans_Rientjes, Directeur général at New Hotel CharlemagneResponded 12 September 2017

We are deeply sorry about the problems you mentioned in your review. We take note of everything in order to improve our services and quality. We hope to see you in best conditions. Kind regards

Reviewed 27 August 2017 via mobile

Dated room meant we had exposed pipes, stained marble top in the bathroom, no air conditioning, worn furniture and a floor that had dips and holes that had been covered with carpet making the floor uneven for walking on. There were random sockets with plugs...More

1  Thank Alainechristian
Response from Hans_Rientjes, Directeur général at New Hotel CharlemagneResponded 12 September 2017

Thank you for your comment. We take into account your remarks to improve us. Best regards

Reviewed 21 August 2017 via mobile

I had a visit to Brussels with my family for 9 days/ 8 nights and we sadly chose New Hotel Charlemagne. I was shook with the interiors of the rooms as it looks really old and dirty! I booked the rooms from Trivago and the...More

1  Thank _ShaikhaHamad
Response from Hans_Rientjes, Directeur général at New Hotel CharlemagneResponded 12 September 2017

We are deeply sorry that your experience was under your expectations. We take note of the problems encountered during your stay in order to improve our services and quality. We hope to see you in best conditions. Kind regards

Reviewed 15 August 2017

I found the staff to be most accommodating, courteous, and professional in all my interactions I had with them. The room was basic but mostly ok apart from two things: the shower and the air conditioning. The shower was one of those fancy rain forest...More

1  Thank super-grobi
Response from Hans_Rientjes, Directeur général at New Hotel CharlemagneResponded 12 September 2017

Thank you for your feedback about your stay, , we appreciate you taking the time to review your stay at the Newhotel Charlemagne. We take note about your remarks to improve us. Best regards

Reviewed 1 August 2017

The reception, breakfast room and bar look stylish but it's a facade. As soon as you leave the tiny lift for your floor you're greeted with dark corridors that are an attempt at modernism but look more like they belong in laser quest. Dated walls...More

1  Thank JohnnyDubya
Response from Hans_Rientjes, Directeur général at New Hotel CharlemagneResponded 10 August 2017

Dear Johnny, we are deeply sorry that your experience was under your expectations. We take note of the problems encountered during your stay in order to improve our services and quality. We hope to see you in best conditions. Kind regards

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About
Amenities
Top amenities
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Concierge
Multilingual Staff
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Conference Facilities
Room amenities
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$67 - US$228 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#59 Luxury Hotel in Brussels
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$67 - US$228 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#59 Luxury Hotel in Brussels
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (108)
Room & Suite (55)
Dining (4)
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Room Tips
"We got a club room, which was worth the extra bit of money,"
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"Don't stay here if you care about hotels being clean"
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"Forget the room, find a better hotel!"
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"try the hotel next door"
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