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Novotel Brussels Grand Place

Expedia.comUS$107*
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#29 of 200 Hotels in Brussels
Certificate of Excellence
GreenLeadersSilver level
09/04/2017 10/04/2017
1 room 2 adults 0 children
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Novotel Brussels Grand Place
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2,419 Reviews from our TripAdvisor Community

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Showing 1,167: English reviews
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Reviewed 4 days ago NEWvia mobile

Pros: Nice lobby and restaurant/bar, surprisingly good breakfast worthy of a 5* hotel, kind and friendly staff, clean beds, small but nice fitness, excelent shampoos and soap, and the location is just amazing! Cons: Room was smelly upon arrival (drain pipe syphons got dried out) and every time I used the bathroom sink the smell from the pipe was horrible,...

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Helpful?
Thank Matej P
San Diego, California
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

We chose to stay in this location based off a locals recommendation and it did not disappoint! You are right smack dab in the middle of the city and just a 2 minute walk from the Grand Place. We drove here and it was super easy. We were able to pull up right next to the hotel (along side the...

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Helpful?
Thank LucyD925
About Hotel's Favourite Review
GeertGoussaud, Front Office Manager at Novotel Brussels Grand Place, responded to this review

Dear Lucy, Thank you very much for your wonderfull and detailed review about your experience in our hotel. Your satisfaction gives us best gratefull feeling we are always craving for and it drives us to keep giving our best at providing a high quality of service. Also we are delighted that the benefits you enjoyed, linked to your membership at...

Reviewed 5 days ago NEW

The location could not be better: beautiful buildings around, history, culture... Nice, clean room on the 5th floor, good wifi, OK breakfast, helpful staff, taxis just around the corner. Will come back again because I don't want any suprises when travelling for work. This hotel is a safe choise.

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Helpful?
Thank Cavalandia
Ottawa
Reviewed 1 week ago NEW

You can't get much better in terms of a hotel location. This Novotel is literally within meters of the Grand Place. Public parking right beside. Of course, plenty of restaurants nearby as you are in the heart of Brussels (although you have to watch for the tourist traps, which many of them are; do your homework). Professional staff at reception....

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Helpful?
Thank jmcyow
Wellington, New Zealand
Reviewed 1 week ago

Great location! Staff were always helpful, room was a comfortable size, and we had a quiet room. There are loads of great restaurants nearby ( and the usual tourist traps) and also the station for Brussels Centraal. Hard to beat this.

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Helpful?
Thank Finona68
Turin, Italy
Reviewed 2 weeks ago via mobile

I've been one night for work. First room was at the end of first floor, i opened the Windows and i was 3 metres from all the garbage of the hotel... then has been changed to the fifth floor. Excellent location, rooms a bit old style, Margot and Gilda two very kind people at the reception and at the breakfast.

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Helpful?
Thank marco6878
GeertGoussaud, Front Office Manager at Novotel Brussels Grand Place, responded to this review

Dear Marco, We are sorry that your first impression of the hotel didn't meet your expectations but are relieved that a solution was swiftly offered by the staff. Also we are pleased to read that the service was up to the task and will certainly forward your positive comment to Gilda and Margaux. Hopefully you will still consider the Novotel...

Sao Paulo, SP
Reviewed 2 weeks ago via mobile

Great location, near the train station and a walk distance from all the main attractions and good restaurants. Nice staff, clean and big rooms. Great breakfast, worth it to include on the hotel expences.

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Helpful?
Thank DCSP2014
GeertGoussaud, Front Office Manager at Novotel Brussels Grand Place, responded to this review

Dear DCSP2014, Thanks for sharing your experience in our hotel with everyone. We're glad to read that the quality of our services met your expectation and we'll make sure to share your feedback with all our staff. Hopefully we'll have the chance to wlecome you again in the near future. Kind regards,

Reviewed 3 weeks ago

Great deal for great location! Service/standards are typical Novotel so you know what to expect and are either fine with it...or shouldnt stay in the 1st place. Room was sizeable and a great comfy bed! Bathroom shower and toilet were super small oddly enough. Standard internet spotty, decent breakfast though!

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Helpful?
Thank Kurt Q
GeertGoussaud, Front Office Manager at Novotel Brussels Grand Place, responded to this review

Dear Kurt, Thank you for your review that gives us the opportunity to identify some issues and react on them. We'll make sure that they will be taken care of and avoid future occurrence. We hope to have the opportunity to welcome you again and provide you a spotless journey. Kind regards,

Bangkok, Thailand
Reviewed 3 weeks ago

The hotel is just top. Super well located, comfortable, quiet. The staff is wonderful. My only comment? don't use powder milk and paper cup for the coffee in the bedroom. The taste is awful. For the plastic cups, you are "Planet 21"... use glass ;o) Just a detail, easy to fix. Otherwise, everything was just great.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank David D
GeertGoussaud, Front Office Manager at Novotel Brussels Grand Place, responded to this review

Dear David, Your review about the hotel is just as TOP! We understand your remarks and will study them for the future. However we are glad that you experience met your expectations and we will make sure to keep the provided service a priority. See you next time!

Reviewed 4 weeks ago

stayed there over the Weekend. Arrived from the Airport with Bus 21 (after 8pm) and Metro to central Station, not far to walk. Hotel is in an good Location not far to walk for the old town attractions. Wifi is good. Breakfast is good but not really worth the Price. Some small issues on the Buffet: some try chees slices...

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Helpful?
Thank Onkl L
GeertGoussaud, Front Office Manager at Novotel Brussels Grand Place, responded to this review

Dear Onkl, Thank you for spending your time one this review about your experience at our hotel. Such details always help us improve our quality of service. We take the opportunity to apologize for the encountered issues during breakfast and rest assured will take the necessary measures to adjust them to our normal standards. Also we take good notice of...

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09/04/2017 10/04/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Novotel Brussels Off Grand Place is located right in the centre of Brussels, moments away from what is said to be the most beautiful town square in the world. Within easy reach of Central Station, this 138 room hotel combines comfort and innovation.The lobby and the Foodsquare bar brasserie share a warm and bright open space, a celebration of chic design. This 4 star hotel welcomes you in this historic area of Brussels for a weekend or short break with your partner or family. ... more   less 

Additional Information about Novotel Brussels Grand Place

Address: Rue du Marche aux Herbes 120, Brussels 1000, Belgium
Region: Belgium > Brussels
Price Range: €96 - €274 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Brussels Grand Place 4*
Number of rooms: 138
Reservation Options:
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Also Known As:
Novotel Brussels Grand Place Hotel Brussels
Accor Brussels Grand Place
Brussels Novotel
Hotel Style:
#8 Family Hotel in Brussels
#13 Green Hotel in Brussels
#22 Luxury Hotel in Brussels
#34 Business Hotel in Brussels
#37 Romantic Hotel in Brussels
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Brussels Grand Place staff and other travellers.
39 questions
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Coventry, United Kingdom
8 months ago

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Questions? Get answers from Novotel Brussels Grand Place staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just ask when you book.”
 of 5 bubbles Finona68, 19 Mar 2017 | Read review
“Upper floor for less noise from the streets”
 of 5 bubbles Tero Lehto, 20 Feb 2017 | Read review
“Ask for top floor for some view on neighbourhood”
 of 5 bubbles AnneML63, 8 Jan 2017 | Read review
“Great views from corner suite”
 of 5 bubbles K1ngsGld, 3 Jan 2017 | Read review
“Tight space but understandable in the central Brussels”
 of 5 bubbles SamLim63, 25 Dec 2016 | Read review
5 of 5
Expedia.com
US$107* /night
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TripAdvisorUS$107
HotelQuicklyUS$146
NovotelUS$107
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Prices are for 1 room, 2 adults
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