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Leonardo Hotel Antwerpen

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Leonardo Hotel Antwerpen
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581 Reviews from our TripAdvisor Community

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Showing 247: English reviews
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Reviewed yesterday NEWvia mobile

Great hotel. Right by the centraal train station. Bar was a bit rubbish but staff were fantastic. Room was clean and good sized. Location for the city centre, zoo, metro and trams is perfect. Maybe a kettle and tea/coffee selection in the room would be nice. Would happily stay again if we're in Antwerp. Highly recommend.

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Helpful?
Thank Carl G
LeonardoAntwerpen, Front Office Manager at Leonardo Hotel Antwerpen, responded to this review

Dear guest, Thank you very much for your review and your visit to our hotel. We are delighted to read that you've enjoyed your weekend in our city, and we thank you for the nice compliments. We are currently offering kettles only in our duplex and junior suites, but are thinking to extend this to all of our rooms. Thank...

Philipsburg, St. Maarten-St. Martin
Reviewed 4 weeks ago via mobile

The room was over looking the Central Station of Antwerp, which was great. However... I arrive midday, there was only one employee at check in desk. He was helping a prior guest with checking in and then luggage, and then he received a phone...All before I got helped. The pictures of the room on the website made me expect a...

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Helpful?
Thank Tifiana
LeonardoAntwerpen, Front Office Manager at Leonardo Hotel Antwerpen, responded to this review

Dear guest, Thank you very much for your review and your stay with us. We are sorry to read that your stay didn't go as you wished for. Our apologies for this. We will use your check-in experience for training purposes. Did you mention the issues with your room to our team? Perhaps we could have still switched you to...

Stellenbosch, South Africa
Reviewed 16 March 2017

The hotel is well located in the city, with access to major transport services and a large variety of eateries available within walking distance. Rooms are comfortable and clean. The price includes an extensive breakfast, enough to keep you going for the day. Staff are friendly and helpful.

Review collected in partnership with this hotel
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Helpful?
Thank melricko
LeonardoAntwerpen, Front Office Manager at Leonardo Hotel Antwerpen, responded to this review

Dear guest, thank you for taking the time to write down a feedback about your stay with us. It is really a pleasure to read that you enjoyed it and that our staff is doing a great job. We hope to welcome you again in the future. Kind regards, Naomi Avonds Front office manager.

Reviewed 27 February 2017 via mobile

Booked this hotel via Superbreak as only central hotel with on-site parking. They werent joking when they said only suitable for small cars! Very average hotel. They've tried to modernise but only done half a job. Corridors very dark and cold, musty/ damp mop smell everywhere. Room was large enough but no tea/ coffee in room, no air con, no...

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Helpful?
Thank Sam D
Munich, Germany
Reviewed 28 January 2017 via mobile

Just checked into this hotel. I had no choice. My friend had already checked in three days ago and we are sharing rooms. We are staying the last three days together. I had read the bad reviews but my friend assured me that it wasn't as bad as people made it sound. She had a relatively large/nice room last year....

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Helpful?
Thank franinmuc
LeonardoAntwerpen, Front Office Manager at Leonardo Hotel Antwerpen, responded to this review

Dear guest, First of all we would like to thank you for your visit and we apologize for the inconvenience suffered during your visit. My assistant Lorenzo informed me that the situation regarding the double payment of the breakfast has been solved and arrangements have been made if you would come again in the future. Thank you as well for...

Stockholm, Sweden
Reviewed 25 January 2017

This hotel has a great location. But the rooms really need a makeover. Style is from the 1970s somewhere. Corridoors were cold. Blocked sink in my room. Wifi rates are outrageous, I refuse to pay such rates. At least the staff were helpful and friendly.

Review collected in partnership with this hotel
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Helpful?
Thank 591karlm
LeonardoAntwerpen, Front Office Manager at Leonardo Hotel Antwerpen, responded to this review

Dear guest, Thank you very much for your review and your visit to our hotel. We regret to hear that you didn't enjoy your visit to the fullest. Our apologies for this. It's true that we operate in an old building, however we do our best to keep all of our rooms up-to-date. Regarding the wifi: we understand your comment...

Astoria, New York
Reviewed 19 January 2017

This hotel is Amazing, the staff are knowledgeable and extremely friendly. They went on and beyond to make sure we were comfortable and enjoy all that Antwerp has to offer. I can honestly say that it's one of the hotels that is not over price and the quality of service is exceptional.

Review collected in partnership with this hotel
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1Thank 148tristand
LeonardoAntwerpen, Front Office Manager at Leonardo Hotel Antwerpen, responded to this review

Dear guest, Thank you very much for your stay and your excellent review. We are very pleased to hear that your whole visit went perfect and that you recommend us to future guests. We've already passed your compliments to our whole team, who've also loved to read your feedback. Thank you once again for your amazing feedback and we hope...

Kent
Reviewed 18 January 2017 via mobile

Very noisey hotel, with laundry truck arriving late at night. Cleaning could be improved, as hairs found in bathroom. Poorly repair damp in room and bathroom. Shower gel in room was empty. Breakfast was medicore.

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Helpful?
Thank Colin G
LeonardoAntwerpen, Front Office Manager at Leonardo Hotel Antwerpen, responded to this review

Dear guest, Thank you very much for your visit and your review. We regret to read that you didn't enjoy your stay. Our sincere apologies for the inconveniences. Unfortunately we can not predetermine when the laundry truck is arriving. Regarding the cleaning: thank you for mentioning all of this. We will definitely discuss this further with our housekeeping staff. Thank...

Antwerp, Belgium
Reviewed 15 January 2017

No free wify. This is very rare today and extremely annoying. It seems very greedy to me not offerong free wify, but only a very expensive alternative which you probably earn a lot of extra money on. This id not a good way to treat your customers. I think you need to change this rapidly if you want too stay...

Review collected in partnership with this hotel
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Helpful?
Thank W4081TJpeterh
LeonardoAntwerpen, Front Office Manager at Leonardo Hotel Antwerpen, responded to this review

Dear guest, Thank you very much for your stay and your review. We are sad to hear that you didn't enjoy your stay due to the payable wifi. We understand your point of view, and we are currently working hard to offer this free to all of our guests in the near future. Thank you again for your feedback, Naomi...

Diggle, England, United Kingdom
Reviewed 3 January 2017

This hotel is very very close to central station in an area with many restaurants the hotel I would class above average minus points wardrobe place to hang shirts blouses obscuring dressing mirror we had a decent sized room 224 our friends had a very small bathroom which was not easy to use 228. Plus points metro 50yd from hotel...

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Helpful?
Thank Fred H
LeonardoAntwerpen, Front Office Manager at Leonardo Hotel Antwerpen, responded to this review

Dear guest, Thank you very much for your review and for visiting our hotel. We are glad to see that you've enjoyed your stay, with in particular our service, cleanliness and location. Many thanks for these compliments. We apologize for any inconvenience regarding the lack of a wardrobe. It's true that unfortunately none of rooms have a wardrobe. Thank you...

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Amenities

Highlights
  • Bar/Lounge
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning

Additional Information about Leonardo Hotel Antwerpen

Address: De Keyserlei 59, Antwerp 2018, Belgium (Formerly Hotel Florida)
Region: Belgium > Flanders > Antwerp Province > Antwerp
Price Range: €62 - €126 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Leonardo Hotel Antwerpen 3*
Number of rooms: 105
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Also Known As:
Florida Hotel Antwerp
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Questions & Answers

Here's what travellers have asked, with answers from Leonardo Hotel Antwerpen staff and other travellers.
3 questions
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London, United Kingdom
over a year ago

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Questions? Get answers from Leonardo Hotel Antwerpen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“DONOT PAY for baggage handling”
cully68, 30 Nov 2016 | Read review
“Convenient”
CochonDuLait, 14 Nov 2016 | Read review
“Location was good and rooms are pretty nice for this hotel. Take your own shampoo, cuz the one they had was awful! And the power socket in bathroom didn't work ”
Lapyseno4ka, 17 Oct 2016 | Read review
“ask for a room with a view”
MotiB717, 16 Sep 2016 | Read review
“Ask for a room at the back to avoid the noise at weekends.”
897JasonW, 11 Sep 2016 | Read review
5 of 5