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Marienpoel Hotel

65 reviews
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Traveller (15)
Room & Suite (5)
Dining (1)
Overview
  • Excellent13%
  • Very good27%
  • Average9%
  • Poor13%
  • Terrible38%
17 Oct 2016
“Acceptable but unexceptional”
14 Oct 2016
“Aggravated by Bad, Nosy Customer Service”
Free Wifi
Non-Smoking Rooms
Restaurant
Room Service
Family Rooms
Kitchenette
Wheelchair Access
4.0 Star Hotel
All hotel details
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Reviews (65)Write a Review
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31 - 35 of 44 reviews
Reviewed 21 August 2010

since making this reservation i have learned to read peoples reviews before making that resrvation.We arrived at 17.00 to locked doors and a mobile Tel. no attached to the door.Upon ringing this No i was informed ,presumably by the Landlord to ring another No which...More

5  Thank Philip186402
Reviewed 29 July 2010

Arrived at 6 pm and no one was there and couldn't get in. Apparently, the staff had forgotten to tell me that there was a code that allowed me to get a key. The person at reception was generally unpleasant and unhelpful. Two days in...More

3  Thank Laraine G
Reviewed 29 June 2010

Like the other reviewers, we were locked out of the hotel until after noon. Front door was locked and a sign in the window just gave a mobile phone number to call. Not having a European cell phone, we were reduced to climbing the fire...More

3  Thank KevinKD
Reviewed 8 April 2010

This over priced hotel is completly not service oriented. First, reception was only available for about 2 hours a day making it difficult to arrange anything. Secondly, the general manager cannot deal with any complaints without becoming angry, raising his voice, or insulting the guests....More

1  Thank suspiriaduck
Reviewed 24 May 2009

We went to Leiden because our son, who was on vacation, had a major heart attack and had to have bypass surgery. In our haste to make arrangements we inadvertently booked for the day before we were to arrive. We notified the hotel within 2...More

3  Thank AtlGrandma
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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Room Service
Restaurant
Hotel Amenities
Room Service
Dry Cleaning
Laundry Service
Room amenities
Refrigerator in room
Minibar
Things to do
Restaurant
Tennis Court
Details
Price range
US$111 - US$117 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Luxury Hotel in Leiden
Room types
Non-Smoking Rooms, Kitchenette, Family Rooms
Details
Price range
US$111 - US$117 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Luxury Hotel in Leiden
Room types
Non-Smoking Rooms, Kitchenette, Family Rooms
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Traveller (15)
Room & Suite (5)
Dining (1)
Questions & Answers
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Room Tips
"All rooms would be quiet."
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"Our room was on the top floor and had a small balcony (just big enough for a couple of chairs). It faced the..."
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"Take the time to talk to the manager - very friendly and helpful guy that knows and loves his city"
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"Set back from main road so all rooms are quiet."
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