A nice and neat hotel located directly at the central station, we have experienced all the staff as very friendly and attentive. I am a critical person by nature and do not have any point of criticism about my stay. Room was very neat and up to date. Breakfast was diverse and fresh. After a busy day we ended up in a relaxed atmosphere. Very nice.
A very nice and well located hotel. We were pleased to be welcomed by Khalid, Ronan and Marco from the reception, also Petra, Linsi, Filipe and Yassa from the restaurant and bar, without forgetting Nanny from the housekeeping. Thank you to all for their professionalism and their kindness. Very nice service, large room and quiet hotel ! To recommend without any hesitation.
I really enjoyed my stay, the service was TOP, the dinner and breakfast were TOP, everything went as planed, the personal were very helpful and friendly, its worth repeating in the future, it was wonderful
I have mixed feelings about this hotel as some aspects were very good but the way the hotel is being managed during COVID times is poor. Mr H and I had an Executive room which was modern and clean. Coffee and tea was provided but the trays of available teas and coffee had obviously not been replenished in quite a while and there was no milk or creamer which are just basics. The shower was modern and nice with a good rainfall shower head. But again normal amenities like shower cap and vanity kit weren’t present. The rooms were quiet and we both had a great nights sleep as the bed was super comfy. My biggest issue with the hotel however was breakfast. When we checked in we were told we could only have an hour slot (perfectly understandable in COVID times) and only very early or really late 11-12 was left. We selected 11-12 but went down to breakfast a little earlier as we knew the hotel was busy. We arrived to find a bar area with the chef behind and a limited selection available not the usual Park Plaza standard. Mr H and I ordered some pancakes and omelettes with a bowl of fruit salad each and were told to come back up again if we wished and this is where the complete lack of sense or management was evident. Everyone that was on the 11-12 slot descended on the restaurant at 11am and it became so busy with people queueing on top of each other, no distancing and a complete lack of sense to manage the numbers that Mr H and I left early and didn’t get anything else. The queue for the chef was around 20 persons by this stage anyway! We have been to other hotels which keep the buffet stations and have a one way system and sanitising stations and this would have been a far more sensible solution! It felt that it was more a money saving issue than a COVID one! All the negatives would mean that I would not return. The hotel charges €22.50 for parking which is standard for the city. It is located a short walk from the centre and close to the main train station if arriving by train.…
Me and my friend had our first visit to Utrecht and couldn't believe how great it was! The hotel had such a good vibe and the city centre was really close. We've had a lovely breakfast and the room was really nice. Great pillows and the beds were comfy. Staff was exceptional, they've helped us out with so much, all the information provided was really helpful!