Rooms was nice and clean and service from front desk was very good. Walking distance to Amsterdam Centraal station and some lovely restaurants along the way. We stayed for a weekend. Safe and secure and conveniently located. There are minimarts nearby too if needed.
On arrival which was very early...the hotel staff offered to store our luggage as check in time wasn't till 2pm according to the website...we were told 3pm As we flew from US we wound up being awake around 30 hours I booked 3 rooms for 7 nights...we were a party of 5 I reminded them we asked for rooms with two beds each I was informed they had no idea I showed them the email I sent in January and was told the person who responded never noted and no longer worked there Told them we would dine at hotel while they worked it out They did not The rooms were tiny...with two twin beds pushed together The first night we were assured that they would separate the beds...never happened First morning tried to make coffee...water poured over counter and floor They replaced the coffee maker next day Beds never got fixed We adjusted Found out they booked 200 rooms to a company...probably why we were put into rooms meant for one person or a couple though we were 5 single women travelling The saving grace was the hotel bartender Tiago who not only provided great service...gave me bags of ice nightly for my travel companions bad knee And Anass...hope he is a manager there...he really made us feel welcome and was such a joy during our stay. There was another gentleman who worked every mornong...I didn't get his name...helped us with train schedules and weather Overall I would highly recommend this hotel as they are fortunate to have some amazing employees…
Poor all round we stayed 4nights, so overpriced, not a 5 star hotel, we paid for prosecco on arrival there was none we had to ask again, our double bed was two twins pushed together with ill fitting mattress topper, we asked for a different room and was declined, weird water sounds in spa, then no water in hotel on our last day, no room service after 10pm despite the menu in the lift stating there was small menu available after 10, room wasn't very clean, very dissappointing- shocking that it is considered a 5 star- unfortunately would not recommend.
This hotel is situated close to the Centraal Station in Amsterdam, it is beautiful inside and the outside looks impressive. My room was large and attractive. Although a card for entry to my room would not work, after a lot of hard work, the man trying to sort it came up with a key for the first night. The key card was fixed efficiently the next morning. The staff were without exception, friendly, pleasant and helpful. I am a vegetarian, there were only a few options for me on the evening menu. It was suggested by the restaurant manager that he asked the chef to make up meals for me each evening. What a lovely idea, the food produced was delicious, the best I have had for a long while. Thank you. Should I visit again I hope the same chef is still there. I can’t really find fault with this hotel, thank you for my good few days visit.…
Arrived 13th June 2022. First appearance was that it is not a reception of a 5 star hotel. Smiling staff but sombre decor. The room was rated by the hotel as,"superior", Well it was certainly not! The room was small for a double and very outdated. No mirror and dressing table for my lovely wife to make herself up. Only the bathroom has that over the wash hand basin. The shower is accessed by climbing into a high sided deep bath with a three panelled hinged glass screen which we found difficult to get passed to get to the shower. Why they did not either fit a curtain or a fixed screen? I appreciate that the hotel is an historic building, but the furniture is not up to the standard of a 5 star. Most of it looks as if it has been bought from a second hand supplier. Everything is dark, wallpaper is from an historical design as too is the rest of the hotel with monumental dark brown furniture and low lighting, which could be mistaken for gas lamps level in lumens. The staff are wonderful and helpful. At breakfast, many stand around and walk by without taking used crocs away. The tables are very small, so you will have to keep putting them onto the next table. We spent most of the breakfast walking back and forth foraging around for our breakfast. It was self service, but not set out to make it easy for new comers. One coffee machine with three or four waiting behind, the same for toast. There are a lot of staff and very pleasant, I would suggest with the training they could be more helpful, and with more equipment breakfast would be a better experience. Dinner was served in the bar, as it turned out the food was excellent and so too the service by a young and skilled lady that knew how the dish I enjoyed was made. The barman Thiego was a blessing, one of the most intelligent persons I had met and I enjoyed our talks on European politics and history. The following day I requested that they book a canal trip for us, which they did. I also requested a table booking at the popular floating Chinese restaurant for that evening which they did not. We had to sit and wait for a table which was disappointing. We would not book this hotel again. It needs to make up its mind to be a 5 star international hotel or a quaint local historic building that used to be a shipping office. after all, it is not a cheap stay. A five night booking was too long and pleased to leave.…
We accidently booked this hotel a few years ago but we were so glad we did, it was beautiful! It had a minibar, a coffee machine in the room. The rooms were very spacious, extremely clean. The staff were very nice and helpful. We returned the following 2yrs.
For a hotel of this caliber and reputation, I really expected much more. They cant seem to get the basics right. Check in was a cluster. No one was available to take my bags up. They couldn’t seem to navigate the system for a room that was *paid in full before my arrival* TV in the room doesn’t work, no menus in the room for room service. You have to call someone constantly for something. This is all on the first night if a 5 night stay. Not a great way to start a vacation. Unbelievable!
As a European, the idea of no AC is probably not unexpected. For Americans who are obsessed with keeping their homes at 65 all summer long, the shock of staying in a hotel with no AC on an 85 degree day will take some getting used to. The hotel is absolutely gorgeous. A former shipping office, the rooms have a fantastic view over the canal and are historically interesting. The layout does take some getting used to, expect to get lost a few times making your way and from your room! Due to the lack of AC it would be nice if the windows opened to let some fresh air in. Unfortunately all rooms have storm windows and only one window is able to be opened. Breakfast was HUGE and delicious.
This hotel is located in a wonderful place, walkable from the Central Station after arrival from the airport, and close to the canal district and many restaurants and shops. The hotel room is nicely appointed with high ceilings. However, this hotel does not seem like a five star hotel. The city taxes were outrageously high--much higher than the other hotels we stayed at, although I'm not sure why. PLUS, we already had paid taxes and fees with our reservation. The hotel is a fun and interesting style, art deco. We enjoyed our stay. The elevator frequently does not work, so be ready to climb stairs.
Great location with walking distance from the train station and city center. Hotel is big and unique, full of history. Staff was very polite and helpful. Room was really spacious and clean. My room was facing canal so the view was great. Room was also very quiet. I really enjoyed the hotel spa after busy day spent in town. Heated pool was great and also saunas were good. There was also an infra red sauna. Gym was also well equipped. Breakfast was good, especially pancakes. On Saturday morning sparkling wine was served with breakfast. I can recommend this hotel, I would book it again.