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4.5
#106 of 413 hotels in Amsterdam
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Room Mate Aitana is a modern designer hotel built in 2013 on the new artificial island in the IJ river 500 meters from the Central Station and 19 min. walking from Dam's Square, the heart of Amsterdam. It is equipped with free Wi-Fi and a 55'' flat TV in all rooms, 8 meeting rooms, restaurant, lounge bar, breakfast buffet until 12:00, business area, fitness center and a marina with 60 moorings for recreation boats.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
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Room Mate Aitana has garnered appreciation for its service, with many guests commending the friendly staff and thoughtful gestures for special events. While some travelers have questioned the professionalism and value, finding certain services overpriced, others feel the pricing is fair, especially given the hotel's convenient location near central attractions—albeit some guests would prefer an even closer proximity for weary feet after a day of exploration. The cleanliness of the modern rooms is often highlighted, although a few have noted inconsistencies with housekeeping.
Room experiences vary, with many finding comfort in the spacious and well-maintained surroundings, yet others report issues with upkeep and noise. The hotel's amenities, including the striking views, contribute to its stylish and contemporary atmosphere, which is generally well-received despite occasional disruptions from construction.
Location
Convenient
Atmosphere
Stylish
Rooms
Mixed
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Well-appointed
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Very convenient and safe location, within a 15 minutes romantic walk along the quay to reach the central station and the heart of the city, delicious and filling breakfast, beautiful restaurant with a great view, spectacular bedrooms with all the comforts you can dream about and above all an incomparable staff, from the Director - who can see right through you and anticipate your needs - going through the concierges all the way down to the housekeepers, everyone is dedicated, kind and very helpful. They are always ready to help with a smile ( even in very busy situation) and they try to provide or search all the information you need,anytime. They really know how to make you feel at home! (And the red fruity water offered in the lobby as a welcome is a must!) I warmly suggest this place!
POSITION AND SAFETY The hotel is in a very convenient position, within a 15 minutes romantic walk along the quay to reach the central station and the heart of the city. It is placed between the Palace of Justice and a Ministry, so I can guess the area is very safe. The reception is open h24, and you can access the floor only scanning your personal key and that make you feel very safe , above all if you are a woman who is travelling alone
FOOD Delicious and filling breakfast, with a great variety of food. Actually you can cover a full board with 3 meals with the stuff that are served in the morning:-). Also the dinner was tasty. And the chance to consume your meal in front of a full glass wall from which you can enjoy the view of the water and the boats is definitely a plus.
BEDROOMS I stayed in a suite, which was spectacular, in every details, from the designer forniture going through the bath tube in the middle of the room to the very comfy bed and all the comforts and kits you can dream about. But my colleagues stayed in more standard rooms and they were happy too. Good taste in the coloured forniture , spacious showers and good quality bathroom kit.
NOTEWORTHY: The staff. Precious.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We’ve just returned from a long weekend in Amsterdam at Room Mate Aitana. It was our first time in Amsterdam & we found it really hard to know where to chose as we didn’t know where anything was or where we wanted to be! I’ll try to give the info I was looking for when booking somewhere, so...
1. Location - this hotel is in a great location to see everything. It’s not directly in the (busy) centre but perfectly placed a short walk from central station & central station is basically the start of seeing everything. We far preferred being able to walk into the centre then back to the hotel for peace. We easily walked everywhere from the hotel & saw everything we wanted. (Canal rings, museum quarter, the centre). There’s also a bike hire place directly opposite the hotel if you want it & trams etc. once you’re at station if you don’t want to walk. It’s also really well placed if you book a trip to see the windmills, the one we were on collected you from opposite central station. You take a (free) boat ferry to the other side of the river which was really easy to understand. There’s also a small supermarket & chemist at the station which is handy.
The hotel - excellent! Really beautiful looking hotel. We were instantly given a warm welcome & efficiently checked in. If you’re offered a room on a high floor take it, you get the view! We were then given a handy map (& endless replacements when we lost them) & talked through the highlights of what to see. I cannot praise the staff at this hotel enough they were a shining example of customer service. It’s also in a lovely location with a marina you look out on, and views of the tower & eye, so pretty at night.
The hotel bar is also really nice (& reasonably priced) comfortable to relax in with an amazing view & the chap running it was lovely & really helpful in recommending drinks. We didn’t eat in the restaurant so can’t comment, we were too busy out seeing the sights!
The room - so comfortable, the bed was the best I’ve had in a hotel, huge & so comfortable! Everything was spotlessly clean, the cleaning team do an amazing job. Great bathroom with a lovely shower. There’s also the touches of shower gel, shampoo, conditioner & body lotion etc.
Overall I would stay here again in a heartbeat it made our Amsterdam trip perfect. I’m really pleased we chose this hotel, it was relaxing & we knew if we had any questions there was always someone to help.
We’ll be back!
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Merijn V, General Manager at Room Mate Aitana
Responded 27 Feb 2020
Dear guest, wow what a lovely review, thank you for taking your time to give such a thoughtful description of your stay with us. I am glad your first trip to Amsterdam was such a nice one and that we were able to do our part in such a nice way! We really enjoyed meeting you and being your friends in the city and we are already looking forward to your next visit! A big hug from Aitana's team, Merijn Veken - Hotel Director m.veken@room-matehotels.com
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Wow. That’s all I can say. I cannot explain how beautiful this hotel was. I booked a stay in this hotel as a surprise for my boyfriend for 3 nights from the 25th-28th February 2020. We were so impressed. The staff made us feel very welcome and were all very good at speaking English which was very appreciated. The hotel had a gorgeous atmosphere and looked stunning. We went to our room and it was spotless. I booked the standard room which was extremely spacious. The bathroom again was spotless and the shower was very big which was lovely. The hotel leaves you shower gels, conditioner, shampoo etc and replenishes them every day which again was a lovely gesture.
My favourite thing about this hotel was the bed. It was the comfiest bed and the comfiest pillows I have ever slept on. Every single night I had an incredible sleep. I’m going to miss the bed!
They have a mini bar full of drinks and a snack bar full of food which is perfect when you fancy a drink.
Our maid was Patricia who was lovely and did a fantastic job every day. Thank you!
The hotel bar and area around this was absolutely gorgeous and so relaxing.
The location was very close to Amsterdam Centraal train station and so for us, we found the location perfect and it was also in a quieter area!
Overall, this hotel was absolutely incredible and it was a pleasure to stay. Thank you so much for such a lovely time.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My girlfriend and I stayed at the Aitana for three nights on a weekend trip to Amsterdam and were more than pleased with our stay. Friendly staff let us check in advance following our early morning flight which allowed us to refresh ourselves and head out to comfortably enjoy our first day in the city. The location is pretty good - only a short walk to the western edge of the city and only 10 mins from Amsterdam Central Station.
It’s useful to note that staff were happy to advise on city travel and book travel passes for trains and trams etc from reception so you can avoid the queues at the station.
Our room was clean, modern, and spacious. The bed was very comfortable and the view of the city was great. The bathroom was clean and the shower was excellent.
The bar on level one was good but a little overpriced. Not a bad option if you don’t fancy venturing far or for a drink before going out for the evening but it’d be an expensive night if you chose to stay in. Similarly the menu at the restaurant seemed expensive and lacking in options.
All in all I’d recommend staying at the Hotel Aitana if you’re looking for a new, clean and contemporary hotel a short walk from the railway station and the city - away from the disorder of the old town.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Merijn V, General Manager at Room Mate Aitana
Responded 27 Jan 2020
Dear guest, thank you for choosing Aitana as your home in Amsterdam, as well as sharing your extensive review! I am very happy to read you had a lovely stay and that you award us with a perfect score! Indeed our location is both very close to the action but peaceful and quiet at the same time, which a lot of our guests highly appreciate! I am proud to read our team was so very helpful, as you know in Room Mate we like to treat our guests as our friends who are visiting our city! The fact that you recommend us is the best compliment we could get, and I hope we may welcome you back to a Room Mate Hotel on your future travels! Warm regards, Merijn Veken - Hotel Director m.veken@room-matehotels.com
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We enjoyed this hotel because of its location and proximity to Central Station and the great customer service we enjoyed. The hotel also has a wonderful breakfast selection. It surpassed my expectations.
The only issue we did have was not enough lighting for the size of the room. They rely on a bunch of little light fixtures positioned throughout the room to provide light. It is not adequate. Otherwise, everything else was great.
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed here for 2 nights while visiting Amsterdam. Our room was right next door to the lifts so we were initially worried it may be loud but you couldn’t hear a thing. The rooms are really big and modern. The bathroom was clean and a great size shower. Room had shampoo, conditioner, shower gel, a hairdryer and a safety deposit box. The staff were also really friendly and happy to help.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Merijn V, General Manager at Room Mate Aitana
Responded 21 Feb 2020
Dear guest, thank you for sharing your review! I am very happy to read you had such a lovely experience with us! Indeed you can have a very peaceful and quiet stay with us, while still being close to the canals and main sites! Our team enjoyed meeting you and being your friends in Amsterdam, and I hope we may soon welcome you back! Warm regards, Merijn Veken - Hotel Director m.veken@room-matehotels.com
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I booked this hotel as part of my wife's birthday surprise . When we arrived, check in was done easily and we went up to room. When we opened the door, I couldn't believe what the hotel had done. They had decorated the bedroom with confetti, a beautiful written card wishing my wife a happy birthday, a message written on the main bedroom mirror, not to mention a few Dutch goodies and a free drink voucher at the hotel bar. My wife loved the surprise :)
Our room, it was very comfortable, modern and very well presented. The room had excellent views across the city The hotel was within walking distance to the city center and was only a few minutes walk from central station and we will most definitely book again.
We also had dinner in the restaurant (I dock) on the evening of arrival and it also was very nice
Thank you Room Mate Aitana and staff for being so attentive and for making our stay so special!
Regards Patrick and Pauline
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Date of stay: February 2020
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Merijn V, General Manager at Room Mate Aitana
Responded 24 Feb 2020
Dear Patrick and Pauline, what a wonderful review, thank you for sharing your experience! Our team loved preparing your room, and we are happy we could make this special occasion a little extra special! We enjoyed meeting you and being your friends in Amsterdam, and I hope we may soon welcome you back! A big hug from Aitana's team, Merijn Veken - Hotel Director m.veken@room-matehotels.com
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I've always wanted to visit Amsterdam's beautiful canals without the annoyance of the usual crowd of wild tourist, and i figured out that the global Covid fear was the best time to do so successfully.
I took the opporturnity of using the current Room Mate Hotels amazing "friend" tariffs to enjoy the town from a very amazing location, parking, bike rental, local pub, and bike bridge all in front of the hotel located on a beatifully desigen artificial peninsula right next to the beginning of Haarlemmerstraat, the main road for cute bars and restaurants, squeezed between vintage hip Jordaan district and the riverside. (The same road that will transform into more touristy and bring you directly to Dam Square as soon as it enters the central island, 8 minutes by walk away)
But apart from the comfy but away from the touristic mess location, the incredible wiew from my room on the 10th floor, windows everywhere, I was really impressed by the staff!
I am a proud city explorer and the guest relations & reception team helped me out a lot on getting a true local understanding of the different city districts, they were super patient with me even if i bothered them for about 45 minutes on the first day I arrived.
I would like to point out the names of all the staff that impressed me, but they all did, you can see truly nice people, beneath their staff uniforms. People that will be able to offer you the best service naturally, without pushing to do so.
The breakfast room/restaurant was great with beautiful view on the canal boat docks, and possibility to eat out on a floating pier.
Definitely the best location if you want to visit central Amsterdaam in the comfort of being outside tourist hell.
Best memory: The amazing shower power, the view, the staff recomendations!
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Date of stay: July 2020
Cleanliness
Service
Sleep Quality
Room Tip:Â The Executive corner suits are marvelous with the best views, Worth the upgrade!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kamile Hamming , Guest Services / Front Office at Room Mate Aitana
Responded 27 Jul 2020
Dear Dreanema, Thank you for leaving us such a fantastic and detailed review! We are proud you chose Room Mate Aitana as your home in Amsterdam. I am very excited to share your review with the team as these are kind of reviews that inspire us all to do what we do :) So thank you for keeping us inspired! I am glad you enjoyed your stay and happy you liked our show, but most of all, I could not be more proud of the impression our team made to you. I hope to welcome you back in Aitana on your next trip to Amsterdam! Warm wishes, Kamile Hamming, Front Office Coordinator, Room Mate Aitana
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We stayed here as part of a little mini break to see family. As it was my wife’s birthday, we decided to spend a little more and upgraded to a full suite. Considering the total price was 370 Euros for a single night, it seemed somewhat stingy that it didn’t include breakfast! Our suite was huge and very clean indeed but was dimly lit which detracted from the overall experience as we had to keep getting our smartphones out and switching on the torch to see anything in detail. The staff at reception were very friendly, but they were clearly understaffed as we regularly had to wait 5 or 10 minutes before seeing them. The restaurant was also closed due to staff shortages, which wasn’t mentioned to us when we booked, hence overall only a 3* rating.
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Date of stay: November 2021Trip type: Travelled as a couple
Room Tip: Try the cafe Eetsalon Broodnodig opposite, It’s superb.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emily Hartong, Guest Services / Front Office at Room Mate Aitana
Responded 17 Nov 2021
Dear UncleQ, Thank you for choosing Room Mate Aitana and for taking the time to leave a review of your recent stay. I am sorry to hear that your stay was not entirely to your satisfaction also that our level of staffing affected the service you received however we really appreciate your feedback and will take it into consideration to improve our services. I hope to be able to welcome you back to our hotel in the future for you to see the improvements we have made. We remain at your disposal, Kind Regards, Emily Hartong / Accommodation Manager Room Mate Aitana e.hartong@room-matehotels.com
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This hotel is excellent. I was kindly welcomed by Christian who gave me all the information that I needed as a tourist. I was happy with the quality of the room and also the view. I ordered a burger from room service and it was excellent. Also the location of this hotel is the best because it's next to the Amsterdam central station and you can be downtown in 15min.
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Date of stay: March 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Merijn V, General Manager at Room Mate Aitana
Responded 10 Mar 2020
Dear Saad, thank you for your kind words, it is a pleasure to read you have enjoyed such a great time with us! We are proud to see that Cristian did such a great job, and I will be happy to share your compliments! We very much enjoyed meeting you and being your friends in Amsterdam, and I hope we may welcome you back on your next trip to Amsterdam. Warm regards, Merijn Veken - Hotel Director m.veken@room-matehotels.com
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My room had 1 queen bed, but I think there was a room type of a King Suite as an option when I booked my stay.
Red Light District is probably a 15 -20 min walk, depending on your pace.
There are more places to choose from in the Amsterdam area.
PRICE RANGE
€143 - €264 (Based on Average Rates for a Standard Room)
LOCATION
The NetherlandsNorth Holland ProvinceAmsterdamHaarlemmerbuurt / Centrum
NUMBER OF ROOMS
285
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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