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Room Mate Aitana

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Traveller (2551)
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About

#96 of 408 hotels in Amsterdam
Location
Cleanliness
Service
Value
Travellers' Choice
Room Mate Aitana is a modern designer hotel built in 2013 on the new artificial island in the IJ river 500 meters from the Central Station and 19 min. walking from Dam's Square, the heart of Amsterdam. It is equipped with free Wi-Fi and a 37'' flat TV in all rooms, 7 meeting rooms, restaurant, lounge bar, breakfast buffet until 12:00, business area, fitness center and a marina with 60 moorings for recreation boats.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Car hire
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Snack bar
Special diet menus
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Safe
Minibar
Flatscreen TV
Hair dryer
Wake-up service / alarm clock
Refrigerator
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Marina View
Bay View
Languages Spoken
English, French, Spanish, Dutch and 2 more
4212Reviews163Q+A100Room tips

Reviews
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Traveller rating
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nevans3103 wrote a review 21 Feb
Hitchin, United Kingdom121 contributions31 helpful votes
Lovely stay in a really modern and comfortable hotel. Easy to walk into the centre of the city and a nice location on the water. Fabulous buffet breakfast and range of drinks in the bar. Room was comfortable with a range of amenities. Would love to return.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Valeria C wrote a review Aug 2023
Province of Bari, Italy2 contributions1 helpful vote
Hotel's Favourite
Very convenient and safe location, within a 15 minutes romantic walk along the quay to reach the central station and the heart of the city, delicious and filling breakfast, beautiful restaurant with a great view, spectacular bedrooms with all the comforts you can dream about and above all an incomparable staff, from the Director - who can see right through you and anticipate your needs - going through the concierges all the way down to the housekeepers, everyone is dedicated, kind and very helpful. They are always ready to help with a smile ( even in very busy situation) and they try to provide or search all the information you need,anytime. They really know how to make you feel at home! (And the red fruity water offered in the lobby as a welcome is a must!) I warmly suggest this place! POSITION AND SAFETY The hotel is in a very convenient position, within a 15 minutes romantic walk along the quay to reach the central station and the heart of the city. It is placed between the Palace of Justice and a Ministry, so I can guess the area is very safe. The reception is open h24, and you can access the floor only scanning your personal key and that make you feel very safe , above all if you are a woman who is travelling alone FOOD Delicious and filling breakfast, with a great variety of food. Actually you can cover a full board with 3 meals with the stuff that are served in the morning:-). Also the dinner was tasty. And the chance to consume your meal in front of a full glass wall from which you can enjoy the view of the water and the boats is definitely a plus. BEDROOMS I stayed in a suite, which was spectacular, in every details, from the designer forniture going through the bath tube in the middle of the room to the very comfy bed and all the comforts and kits you can dream about. But my colleagues stayed in more standard rooms and they were happy too. Good taste in the coloured forniture , spacious showers and good quality bathroom kit. NOTEWORTHY: The staff. Precious.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mariesamsam wrote a review 18 Feb
6 contributions1 helpful vote
Excellent hotel, great location with very friendly staff. Lovely bar area to relax in at the end of a busy day site seeing. Would certainly stay here again. We have visited Amsterdam many times now and this has to have been one of the nicest hotels we have stayed in.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lauren M wrote a review Jan 2024
4 contributions1 helpful vote
The hotel was great, really good location (10 min walk from central station where you can get a tram to everywhere €9 for 24 hour). Rooms were spacious and comfy. Bathroom was fab with plugs near the mirrors for doing your hair etc. The room was dark but we didn’t mind that. The staff were friendly and helpful. Over all would stay again.
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Date of stay: January 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Becky W wrote a review Jan 2024
8 contributions22 helpful votes
This hotel was great, no real faults. Rooms were clean, modern, hotel staff all very friendly and accommodating, we actually asked to switch rooms and this was no issue whatsoever. Beds comfortable, nice marina view. Minibar not included. One very minor criticism would be there is no mirror near a plug socket (apart from in the bathroom) for styling hair etc. this didn’t impact our stay, everything else was wonderful. Again the only reason this was 4* instead of 5* would be the location. It’s not a bad location but having done a lot of walking we would have preferred to be slightly more central. It doesn’t seem too far on maps but it feels further and it’s not in a location where you can quickly nip back and come back out if you’re in the centre. I would recommend if you’re happy to do plenty walking. Overall, lovely hotel!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5 Helpful votes1 Repost
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Sharon W wrote a review Jan 2024
n-Ireland77 contributions72 helpful votes
Really disappointed. Been to Amsterdam once a year for 10 years and this is 1 of the worst hotels in terms of service and quality. Check in took so long, staff stand looking at you walking off, overcharged for city tax, couldn't find 1 of our 3 rooms booked, had to prove it from booking receipt. Ordered birthday package, 60euro for a cake and balloons, things missing, put in wrong room which caused issues as our room was wrong and had to go back to reception change. Late to our booking at Dungeons because of it, so late for second booking and lost money. House keeping did not service 1 room half served another, staff ignore you. Complained on check out told a manager came, waited 25 minutes she talked over top of us, told us to email a manager. Our room was not 4 star, dirty marked carpets. Really disappointed as paid over £1000 and definitely not worth it and not 4 star
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Kelly B wrote a review Jan 2024
Worldwide5 contributions
Great location with an pleasant walk to Centraal Station. Excellent breakfast buffet worth every penny. NELSON (the concierge) was very helpful and extremely approachable. Very safe neighborhood. Room was comfortable. Ice machine available. Would recommend staying on floors 5 or higher. Dinner was nicely priced.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Katherine F wrote a review Jan 2024
14 contributions8 helpful votes
+1
We were looking for a more modern hotel with good views in Amsterdam, which was convenient to the city, and the Room Mate Aitana definitely fulfilled that purpose. We were arriving into Amsterdam before check in, but the staff were very accommodating and we were able to access our room quickly, which we appreciated. We were visiting Amsterdam as part of a trip for our 10 year anniversary, and we were very impressed when our room was decorated in celebration of this – a lovely touch! Our room had a lovely view across the city and was very spacious and comfortable. The hotel itself was very modern and well equipped. We had a drink at the iDock bar which had a good selection of drinks and was very reasonably priced. There was a good selection of food at breakfast, including hot items and a nice selection of breads. At the end of our stay, we had an issue with making an appointment due to our own poor planning, however the staff were very helpful in trying to resolve this for us. Overall we really enjoyed our stay at this lovely hotel, and we would recommend this hotel to anyone who wants a modern but convenient hotel in Amsterdam.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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BMW05 wrote a review Jan 2024
North West73 contributions72 helpful votes
For such a lovely hotel, good location, I was very disappointed in the attitude and lack of professionalism of the staff. From the my arrival at the beginning, I found the reservation member very loud and rude, when it was made aware that by accident I made a double booking, even though I explained this, she still charged me for the 2nd room. The bar staff, were entertaining to watch, spent most of the time talking to each other than clearing and cleaning down tables, one smashed a glass on the floor, walked on the broken glass and took him up to 20 mins to lift glass off floor. Only the manager when, there said hello or goodnight, Serious training needed in customer care, I will be making several trips to Amsterdam over the next couple months with members of my company, and I’m afraid I won’t be recommending the hotel. Such a pity, as again, I nice well laid out hotel.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Merijn Veken, General Manager at Room Mate Aitana
Responded 9 Jan 2024
Dear guest, thank you for your recent stay with us and for sharing your experience. I am disappointed to read that your overall experience with us was not as wonderful as you could expect. We aim for a wonderful and excellent stay for all our guests and I would like to assure you that this experience is not representative of our overall standards at all. If any way possible, please feel free to reach out so that we might discuss of there is any way for us to regain your trust. After all, as you say our hotel does have many great qualities as well. Warm regards, Merijn Veken - Hotel Director m.veken@room-matehotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sophie C wrote a review Jan 2024
7 contributions3 helpful votes
The good: Efficient reception, comfortable & clean Not so.. Overall despite first impression, it’s actually pretty basic. Minimalistic room, the large space could have allowed for more furniture & a bigger TV. Very standard toiletries & tea / coffee etc. Lightening is also really POOR, if you want to read a book, forget it!
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Merijn Veken, General Manager at Room Mate Aitana
Responded 9 Jan 2024
Dear Sophie, thank you for you recent stay with us and for sharing your review. I am happy to read that you appreciated our team, the comfort and cleanliness. We have taken note of your feedback and are pleased to share that we will be starting some light refreshment works soon, such as updating the design, placing new TV's and coffee machines, so that our hotel is ready for 2024. it would be our pleasure to welcome you back on your future travels, would you send me a message if that happens? Warm regards, Merijn Veken - Hotel Director m.veken@room-matehotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
€172 - €345 (Based on Average Rates for a Standard Room)
LOCATION
The NetherlandsNorth Holland ProvinceAmsterdamHaarlemmerbuurt / Centrum
NUMBER OF ROOMS
284
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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ROOM MATE AITANA - UPDATED 2024 Hotel Reviews & Price Comparison (Amsterdam, The Netherlands) - Tripadvisor

Frequently Asked Questions about Room Mate Aitana
Which popular attractions are close to Room Mate Aitana?
Nearby attractions include The Comedy Embassy (0.06 km), Damtours Events (0.3 km), and EYE Film Institute Netherlands (0.5 km).
What are some of the property amenities at Room Mate Aitana?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Room Mate Aitana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Room Mate Aitana?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Room Mate Aitana?
Yes, paid private parking nearby, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Room Mate Aitana?
Conveniently located restaurants include MOS Amsterdam, Wolf Atelier, and Bagels & Beans Ijdock.
Are there opportunities to exercise at Room Mate Aitana?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Room Mate Aitana?
Yes, dry cleaning and laundry service are offered to guests.
Does Room Mate Aitana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Room Mate Aitana?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Dutch.
Are there any historical sites close to Room Mate Aitana?
Many travellers enjoy visiting Concertgebouw (3.3 km), Portuguese Synagogue (2.0 km), and Museum Het Rembrandthuis (1.8 km).