Friendly, helpful staff. Room small but nice. Poor breakfast, bread low quality and very limited choice, eating area crammed at the back of reception, sadly it was not the relaxing start to our day we’d hoped for. Location excellent, lovely views over a canal.
The positives- such a friendly welcome from the staff who were always cheerful and helpful. The room was clean and the bed very comfy. When the breakfast finally arrived (see below) it was hearty. The not so good. The room was not serviced and for the price I think this is unacceptable. When I questioned this I was told (cheerfully) that unless one asked for the room to be serviced, then it wouldn't happen and I was shown the sign "room service on request'. To me 'Room service', means someone bringing food and drinks to your room, not making the bed and cleaning the sink and having a wee tidy. Its one of the luxuries of staying in a hotel and not optional. As a result we had run out of tea bags, washed our own cups using the shower soap. Breakfast was chaotic as others have mentioned, with long waits- despite having had to stipulate what time we wanted breakfast, it wasn't prepared until we had arrived and there was competition for the receptionists priorities- check people out or make the breakfast. With flights and trains to catch this could be quite stressful Seemingly, if you didn't stipulated a time for breakfast , you couldnt have breakfast! This is not really the norm for 'breakfast included' . So, whilst the location was good, this seemed very over priced for what was a clean and friendly 'guest house'.…
I still have mixed feelings about my stay. The biggest plus is the location; the hotel is located in a nice neighbourhood and it is only a 10 minute walk from the central station. The room (in the top floor, towards the inner courtyard) was quiet and functional, however, there do not seem to be enough light switches. To turn off the bedside lamp one needs to get up and use the switch next to the door because there is no switch at the head end of the bed or near the bedside table. The breakfast arrangement does not seem to work either. The poor receptionist has to check-out guests and prepare breakfast at the same time. Because there is no self-service guests have to wait until their breakfast is brought to them. I waited a full 15 minutes and was like on tenterhooks because there was a train to be caught. When choosing a boutique hotel, one probably expects a smoother stay.…
This hotel was perfect for myself and my daughter. We stayed in a small room which was more than adequate for us. It was spotlessly clean and the bed was comfy. The only downside was it was quite warm so we left the window open at night and it was quite noisy outside early in the morning - not the hotels fault. The area is ideal. 5 mins walk from central station and within walking distance of everything. It felt very very safe at night. We didn’t book breakfast as the reviews on here weren’t fantastic. There is a kettle in the room so we had tea and a snack when we woke up and ate when we went out. Lots of great places to eat close by. The canal outside the hotel is being worked on at the moment (lots of canal and roadworks in Amsterdam at the mo) but lots of fab photo ops just a stroll away. This was my daughters first trip to Amsterdam and she loved it. I would recommend the hotel in a heartbeat Check in and check out easy and very friendly staff. However….there are lots of steps so be warned if you have big suitcases. !…
Wife booked this place for my 40th, it's great , small rooms ,but really central to everything. Friendly staff and nice breakfast .... We had room 108 with a great view over the canal, and so quiet. Some good bars and restaurants literally one street away , we'll definitely be back here one day....
I stay in Amsterdam frequently and was looking for a new place to try. Friends had recommended Max Brown hotels elsewhere so I thought I would give this a try. The location is great! I got a "small room," which was exactly what I needed -- just a place to sleep. I'm always out and about so why pay for more? Somehow I was expecting a well-designed small space. The bedside table was also the room safe -- brilliant! Less brilliant was crawling on the floor to reach the outlets under the safe to plug in my charger. And then unplug my charger to plug in the kettle, which could only sit on the floor, with the beverage tray balanced across the trash can. Another outlet was in a corner behind the bathroom door. I'm not quite sure what one would plug in there as there is nowhere to rest whatever you've plugged in. The tiny windows were tucked away in yet another corner. Though they did open, doing so let in a humming/buzzing/motor of construction right outside. Despite turning off the radiator upon arrival, it was a hot night. The bathroom was gorgeous, with a terrazzo floor, nice tiling and a usable cabinet for toiletries. The hotel has typical steep Dutch stairs with sturdy railings. There is a bar/seating and snacks available for purchase, as well as breakfasts with a range of prices, depending on where you check.…
We spent 2 days in Amsterdam, and stumbled on the Max Brown hotel. It was in a great location, good food and an amazing staff. Would recommend. The only negative was neither our door lock nor safe worked, but it was in a safe area, so it didn't really matter.
We felt very welcome and the staff was helpful and patient. We loved the area. Only a few minutes walk from the station. We could look onto the Grachten from the room. I would definitely stay there again.
We just spent 3 nights in this small hotel with great canal views. Very good location, walking distance to shopping and restaurants. Very friendly and helpful staff. Breakfast due to COVID restrictions was brought to the table in a wooden basket. Bread, butter, jam, cheese, yoghurt and an apple or banana. Would have been nice to have a choice of dark bread and different fruits. Room was very small with limited space for suitcase or hanging clothes. But we didn’t mind because we were out all day and the great location made up for it!
This hotel was a great little find. The staff were amazing and helpful at all times. It’s was exceptionally clean. It was in a great location close to many sights and the Eurostar. It’s in a very pretty area by all the canals. The breakfast was fresh each morning with hot coffee. I know things are difficult with COVID but the breakfast could vary each day. I.e. maybe a different croissant and ham instead of cheese or maybe offer some cereal. Just a thought. My only problem was the three flights of stairs to my room. It’s probably not a problem for most as it wasn’t for my husband but having a bad leg I found it difficult. There were no other rooms available so we just dealt with it. The room was also rather hot with no air conditioning we did use the fan which did help. I would imagine this isn’t a problem for most of the year we just happened to get very hot weather. The room itself was really nice with a lovely view of the canals. I would stay here again but ask for a room on the ground or first floor. I would recommend this hotel to friends. Thank you …
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