The hotel is clean and tidy and well located. The rooms are ok and the bed is comfortable. There is obviously a bit of noise from the trains and when we asked for a quiet room anticipating this, we were told that we had one (turned out this was in the floor directly above the tracks which was disappointing. Breakfast is horrendous, not worth the money. Go to a local cafe, half the price, twice the selecting. Staff friendly.
We went to Amsterdam late February. The hotel is in a fantastic location right next to central station. On arrival our room we were greeted by friendly staff with great knowledge. Our room was on the top floor. The room was perfect for our stay. It was clean, comfortable and had safe and hairdryer. In the lobby there was a little shop with drinks and snacks. There was a bar/restaurant food was really good and very reasonable. We really enjoyed our stay and will definitely stay here the next time we're in Amsterdam.
Perfect location - two minutes from train station on one side, and 5 mins from town the other. Train station has a great selection of shops and restaurants, and a plethora of tours to various sights and activities leave from the station too. Rooms clean and despite being by the train lines are very quiet.
I had to laugh at the 24 hour check in on their ad page..we had 80 people/40 rooms for a group from florida for tulip festival..Arrived in the am tp be told the rooms would not be available til 3pm..at 3:30 rooms still not available..came back a 5:30 they couldn't find our reservation..Course the lobby is just beautiful with 2x4 framing covered with plastic for the check in desk..The next best is the rooms do not have the following..face cloths,hand towels,no clocks, no telephone in room to get wake up call,no tissues in bathroom, 2 skinny pillows for king size bed ..then lets talk about their european breakfast..we've traveled all over europe and this was the 2nd worst breakfast we've ever seen..no oatmeal, 2 cut meats, 1-2 cheeses,no fish,no vegetables, no fruits,no bacon, they had scambled eggs, hot dogs (not sausages) & beans and hard boiled eggs, & breads..the only thing they have going for them is that they're close to train station..There are many other hotels in the area that are a lot better..…
Stayed here for 2 nights recently. This hotel is right beside the train station which has direct trains to the airport. It is also beside the river with a free ferry to the A'dam Lookout and the This is Holland experience. The team are friendly and happy to help. The room was spotless with a lovely view of the city.
The room was a bit sparse (2 meager pillows for 2 people and empty soap bottles), but the staff more than made up for that. The reception team members were very helpful. We needed some assistance with our luggage and they went above and beyond the call of duty.
The hotel is very clean and right by the train station. When you come out of the tunnel that looks like a charger socket you turn right. The entrance is hidden by the thousands of bikes that was there. We were on the 6th floor with a view of the canal and city. The staff speak full English as was welcoming. We came early and managed to get a room without having to wait 3 hours for check in. The pillows were thin and soft. I think the hotel need to invest in thicker fuller pillows. The room was good size. Tv on the wall manage to get some English channel. They offer breakfast at an extra cost round €15 per person. We ordered take out to the hotel. They do have a microwave and small snacks downstairs. They recommend card only but do accept cash. They trying to be cash free. Even though this hotel costs more than others I think it's value for money as there is space, disabilities friendly. Close to all transports. Also check out the lost bar if you want cocktails 🍸 or milkshakes. The only place in Amsterdam where I could find a decent drink while my partner smoked. Oh yeah no smoking allowed in the room.…
The gentleman receptionist who booked us in was very friendly And informative. The room was on the 6th floor at the very end of the corridor so it was quite some walk for us pensioners. The room was clean but the only downside is that we did not have any tea or coffee making facilities and neither a telephone to ring reception to report it!
TLDR: Dirty, uncomfortable rooms; decent location but wouldn’t stay again. Let me start by saying I’ve never reviewed an Accor hotel this low (& that I’ve also never stayed at an Ibis property). But, as a platinum member, I’ve stayed at a lot of Accor hotels throughout Europe. We had a family room, which had bunk beds for our kids—that was nice and seemed to be on a floor of only family rooms. The view was of the train station—literally feet from our window is where trains would stop, though based on the amount of waving at train passengers my kids did, I don’t think they could see in because they never waved back. Despite being so close to the train tracks, we didn’t notice a whole lot of train noise. The biggest issues for us where the absolute disgusting mold and mildew all over the bathroom shower and sink. You know how when you travel and have a long day of sightseeing, events, or even meetings, you want to just come back to your hotel room and relax with a nice shower—well don’t expect to do that here. I hated every shower I took at this hotel because there was so much mold on all the walls. The sink drain was also full of mold; not surprising though because the sink drained very slowly, at one point I suggested to my husband that we buy some draino and other bathroom cleaners so we could at least not feel gross when using it. I have never once considered cleaning a hotel bathroom on my own while vacationing! Additionally, the room itself was hot, humid, and stuffy, despite setting the heater to 19° (because we just wanted to cool it off) it never got below 22. The unit itself was filthy and covered in dust, not sure they have ever changed the filter. It’s also in a weird place so several times my kid bumped his head on it while getting on the top bunk. There was also almost no place to put anything—no nightstands for your phone or a drink bedside, no counter in the bathroom. We had to use our suitcases as a makeshift end table. (Had we not had 4 people in the room we probably would have moved the small coffee table to use as a bedside table). Had this been the only complaint I could have overlooked it, but on top of being too hot/humid, no fresh air, a bathroom that made me sick, etc, not being able to sit in bed, watch TV (on a very small TV), and have a place to set a drink was the final straw. I never felt comfortable or relaxed in this room. Finally, the one vending machine on our floor was empty, but my kid didn’t know that, so he went to look at it, then stepped away and slammed into a glass door next to it—resulting in a bloody eye and our first trip to a Dutch emergency room. We talked to the front desk/bar who kindly (only) offered a cup of ice. Luckily, his glasses and the glass door didn’t break—only his face. And thankfully we have decent medical insurance to cover the hospital bill. Overall, the main floor/lobby/restaurant area was fine, I didn’t feel like they were trying too hard and all of the staff we encountered were very nice and helpful. The location was also good, close to the train station, nearby to sights but also sort of tucked away so not too wild or loud. The beds and pillows were also comfortable. As far as parking, they don’t have a lot on site, but the Q-Park Amsterdam Central is across the street; prebook online and save about 15€ a day. Considering we paid over 1600€ (almost $2000) for Sunday-Friday for a room that was too hot, stuffy, and covered in mold/mildew, I would not recommend it. I would never stay here again, and also not sure I’d stay at an Ibis again either.…
It what I expected from an ibis. Nothing fantastic, just clean and helpful staff. The trains can wake you up and I was on the top floor. It's not too bad but if you're a light sleeper then maybe think twice before booking. Could do with bigger and more towels. Only received hand towels in my opinion.