Top, top, top service. I checked in with my sister and BIL. They showed us her room first and it was so luxurious. We were second but were disappointed with our room , which was in the more modern section. The next morning I mentioned it to Renee at the front desk, and by the time we came back fro a morning tour, she had a new room in the older section ready for us to change to. She even helped me carry my luggage. The bar/ cafe area is so cozy, cool and luxurious. We had a delicious light dinner there one night. Turn down service comes with a fresh bottle of water and a sweet treat. Our window was stuck open one evening, and the front desk clerk came right up and solved the problem. Honestly, every member of the staff has a genuine smile on their face , always. They seem happy to help with everything. It was a complete delight to stay there, the location could not be better, steps from wonderful shops and cafes. We are in love with Amsterdam. What a dynamic city. Every single person, from the moment we arrived, to the moment we left seemed genuinely happy to be doing their job. How refreshing. Suggestion, ask for a room in the older section. One downer for my sister was that they opened their window at night, and smoke from the courtyard smokers was constantly wafting up to their room.…
A magical trip to The Dylan! I combined business and pleasure on a solo trip to this wonderful hotel. I arrived early morning after an overnight flight and Michael (concierge) was already waiting outside the hotel to greet me, what a nice touch! Rene (hotel manager) had a cup of tea and muffin at the ready, while she completed my check-in. It was welcoming and made me feel completely at home. For the next week, Rowald, Martin, Jouke, and Kanin were consistently attentive, caring and delightful, during my solo dining (breakfast, lunch and dinner). The food was extraordinary and the accommodations perfect. The Dylan felt like a home away from home, elegant and understated. The location was perfect with a neighborhood feel, and I was extremely comfortable during my solo strolling during the evenings. Joeki (concierge) helped to plan an evening for my niece and arranged a special very Dutch meal at his friend’s restaurant. What a treat! I will most certainly stay again, when I visit Amsterdam. I have traveled the world quite extensively and this was one of my best experiences.…
Lovely, caring staff - faultless. A lovely room and a comfortable bed. The ambiance here is special, the lighting is soothing and the surroundings quite luxurious. Food is at top Amsterdam prices - it isn't an economical choice - napkins are starched and everything feels lovely without being pompous. Food is delicious and a treat. Guests shouldn't complain about prices - there are many other reasonable eateries in Amsterdam. The Dylan isn't cheap so I believe they could supply the room with more than one, meagre, classic hotel mini-square of soap. I would also like to see a box of tissues in the bedroom, not just the bathroom. Easy fixes for a hotel of this calibre. And two knocks for room service early evening could be made just one - turn down and water all in one move, rather than answering the door twice during siesta time! These tweaks aside - a lovely stay.…
I stayed three nights in mid March 2022. I booked through Amex FHR. While a room upgrade was not available, I was able to check in about 90 minutes before the official check in time. All of the staff (from reception, concierge, breakfast, and housekeeping) were friendly and made the stay even better. Nightly turn-down service was fantastic with a new treat each evening. The room was luxurious and modern (with A/C that worked very well). While my rate included breakfast through Amex, the breakfast was a very limited continental offering. My only three suggestions for improvement would be 1) providing a more robust breakfast for rates that include it, 2) having housekeeping refresh the water bottles in the morning and not just at evening turn-down, and 3) replacing the rain head showers with a newer model (while the water pressure was great with the sink faucet and bathtub, the rain head shower in the bathroom in room 38 was very weak). In any event, I would not hesitate to stay again when in Amsterdam next!…
Perfect boutique hotel my only regret is not staying longer I felt so at home, cosy, and all around amazing. Impeccable service from start to finish, the setting is lovely, and in the Canal area (but the rooms are not very big, that's the only downside if I HAD to find one). The staff are brilliant, just PERFECTION!
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