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Sarphatistraat 47, 1018 EW Amsterdam The Netherlands
3 people are viewing this hotel
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Hotels.comUS$227
PricelineUS$226
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Agoda.comUS$227
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Traveller (119)
Dining (19)
Room & Suite (16)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.

About

#29 of 418 hotels in Amsterdam
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Say ‘hoi’ to citizenM Amstel Amsterdam, our third hotel in the Netherlands' beautiful capital city. You’ll find us behind an elegant 1920s facade in the historic canal belt, just 15 minutes to the Zuidas business district by metro, 20 minutes from Schiphol Airport by metro/train, or a short walk from big attractions like Rembrandt House and Royal Theatre Carré. Relax, eat and work in our stylish living room full of books, art and Vitra furniture (our Wi-Fi is superfast and always free). Delicious food, snacks, coffee and cocktails are always within reach at the 24/7 canteenM kitchen. For business, step inside our societyM meeting rooms. All bedrooms come with rain showers, smart TVs and the comfiest XL beds in Holland. Control the ambience with the beside MoodPad tablet, or by downloading our free app. The app is also your key to a totally contactless stay - from check-in to check-out, you can move through the hotel, pay for stuff, and browse menus touching nothing but your phone.
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Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Kids stay free
Business Centre with Internet Access
Meeting rooms
Baggage storage
Concierge
24-hour front desk
Wifi
Restaurant
Breakfast available
Breakfast buffet
Photo copier / fax In business centre
Non-smoking hotel
Shared lounge / TV area
Express check-in / check-out
Private check-in / check-out
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Refrigerator
Flatscreen TV
Extra long beds
Bath / shower
Housekeeping
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Laptop safe
Private bathrooms
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, Dutch

Location

Full view
100Great for walkers
Grade: 100 out of 100
65Restaurantswithin 0.5 km
32Attractionswithin 0.5 km
251Reviews3Q+A9Room tips
Traveller rating
  • 199
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  • 5
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Most Recent
Nick Q wrote a review Today
1 contribution
The best (from many many hotels) that I have stayed where the staff are respectful, full of energy, homely and just flat-out great! nothing is too much - the hotel is ideally located and rooms are small, but really effective and comfortable. great sleeps!
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Review collected in partnership with this hotel
Date of stay: June 2022
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Cosmopolitan747903 wrote a review Jun 2022
2 contributions
Small rooms with essentially all features controlled by an iPad mini including climate control, lights, TV and more. There's essentially no place for luggage and only one chair in the tiny rooms. There's access to the bed only on one side. The shades and curtains are automatic an very nice.
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Review collected in partnership with this hotel
Date of stay: June 2022
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Response from Citizen Michelle, Other at citizenM Amstel Amsterdam
Responded 2 days ago
Hi Citizen Cosmopolitan747903, Thank you so much for leaving us a review and sharing more about the experience of your stay, it truly means the world! In CitizenM we embrace quality instead of quantity and we are mirroring it in all aspects of the hotel. We invest in making the rooms technologically equipped by offering full control of the room via the iPad or your own mobile phone. Plus we highly encourage our quests to share the co-working spaces and the common areas since we like to be together, sharing and exchanging. For the luggage, we have a specifically designed room downstairs, which you can use to store any extra luggage. I want to thank you again for your feedback shared with us, as we love to grow and learn from our guests. We are happy to see you again in one of our hotels! Best regards, CitizenM team Nataliya
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jby585 wrote a review Jun 2022
1 contribution
Very fast check-in / check-out (do it yourself). Very helpful and smiling employees. Good breakfast. The negative point is the size of the room, not enough storage space and no space around the bed, you have to jump on it.
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Review collected in partnership with this hotel
Date of stay: June 2022
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Response from Gilles Metroz, General Manager at citizenM Amstel Amsterdam
Responded 1 week ago
Dear citizen jby585, Thank you so much for telling us about your experience with us. First of all, let us start by saying how much of a pleasure it was to have you stay with us. We are happy to see that you enjoyed everything from the in-room technology to the ambassador experience! We are pleased to read that our team was right there for you. The citizenM dream started over ten years ago in Amsterdam with an idea to create a new type of hotel for the traveling citizens of the world. We did this by challenging the traditional hotel industry and designed a room that has all the necessary luxuries, such as a comfy XXL bed, rain shower, smart design and technology. The living room then acts as an extension of the bedroom where our guests can relax, work or play. We truly hope to welcome you back at Amstel or any of our other properties worldwide! Until then, safe travels! citizenGilles
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Kelly C wrote a review Jun 2022
Houston, Texas4 contributions
We couldn’t be happier than this hotel, self check in and check out within two minutes, very impressed with the technology and how we can control the setting of the room with the App or iPad including the blinds, lights, colors of the light in the restroom, temperature and TV. The staff were very friendly and helpful, the service was 24/7 no matter how late there’s always a staff around. Beautiful designer furnitures and artworks, a lot of artsy books to read, full of energy and positive vibes in this hotel.
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Review collected in partnership with this hotel
Date of stay: June 2022
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Cleanliness
Service
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Response from Gilles Metroz, General Manager at citizenM Amstel Amsterdam
Responded 1 week ago
Dear citizenKelly, Thank you so much for telling us about your experience with us. First of all, let us start by saying how much of a pleasure it was to have you stay with us. We are happy to see that you enjoyed everything from the in-room technology to the ambassador experience! We are pleased to read that our team was right there for you. The citizenM dream started over ten years ago in Amsterdam with an idea to create a new type of hotel for the traveling citizens of the world. We did this by challenging the traditional hotel industry and designed a room that has all the necessary luxuries, such as a comfy XXL bed, rain shower, smart design and technology. The living room then acts as an extension of the bedroom where our guests can relax, work or play. We truly hope to welcome you back at Amstel or any of our other properties worldwide! Until then, safe travels! citizenGilles
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Ivonn4e wrote a review Jun 2022
10 contributions1 helpful vote
We stayed in the hotel for 3 nights, we really loved everything. Starting from the room- it was very clean and modern, everything was automated. The lobby and staff service were working 24 hours. The staff was very friendly and really helpful. We loved our stay there and will definitely return back. There is no place like this in Amsterdam. Totally recommend.
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Date of stay: June 2022
Value
Cleanliness
Service
Trip type: Travelled on business
Room Tip: Totally recommend the rooms with bigger windows :)
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Response from Elly Vogelenzang, General Manager at citizenM Amstel Amsterdam
Responded 2 weeks ago
Dear citizen Ivonn4e, Thank you for your wonderful response - we are absolutely delighted to read that you have enjoyed your recent stay. Your positive comments about the team are much appreciated and will be shared with them. It means the world to us - thank you. Looking forward welcoming you back on many more occasions and wishing you safe onward travels. Warm regards from the entire team at citizenM Amstel Amsterdam,
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MOC991 wrote a review Jun 2022
Wilmington, North Carolina20 contributions23 helpful votes
As others have posted, they opt you out automatically of having your room cleaned. You have to request it each day you want it. They don't tell you this at check-in or anywhere so you're just left to find out when your room isn't clean when you return. When I told them I did want my room cleaned, they said too bad you have to request it the day before. They try to portray this as if they're saving the world and donate a pittance to some charity of their own making when your room isn't cleaned. Let's be real though. The reason the room cleaning is opt-in only instead of opt-out is because they save a ton of money not hiring enough staff to clean rooms. They already automate check-in so it's clear they want the minimum staff to run the place. In addition, the food was not great. Both the pizza and breakfast were poor. Their living room motif next to two meeting rooms is not that apecial. The staff's response to my concerns was too bad don't care which I find unacceptable. CitizenM has lost me as a customer.
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Date of stay: June 2022Trip type: Travelled on business
Room Tip: Avoid CitizenM until they stop playing games with housekeeping.
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Response from Elly Vogelenzang, General Manager at citizenM Amstel Amsterdam
Responded 2 weeks ago
Dear citizen MOC991, Thank you for your review and sorry to learn that our concept was not a match for you. We are sorry to learn that you were not aware of the OPT IN/OUT options around cleaning and as stated on our APP as well as on the Moodpad in your room regarding cleaning: You tell us when to clean your room, use the APP after check in or the Moodpad in your room to see your options. You can ask us for room cleaning as many times as you wish. Our check in indeed is automated and you can choose to check in at the kiosk or even at the airport, using the citizenM APP - this is to make it effortless and easy for you as our guest. Our dedicated team of ambassadors is available on property 24/7 to assist you as well looking after the comfort of your stay and is mostly recognized for their hospitality and passionate attitude. Wishing you safe onward travels and a good weekend for now. Kind regards from the entire team at citizenM Amstel Amsterdam
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janijanc wrote a review Jun 2022
Birmingham, United Kingdom2 contributions
Friendly staff. Always really helpful. Comfortable beds, as wide as the room almost. Lovely shower. Very clean hotel. Lovely lobby with nice seating. No way to make a drink in your room. Bit of a shame for such a great hotel.
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Review collected in partnership with this hotel
Date of stay: May 2022
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Response from Citizen Michelle, Other at citizenM Amstel Amsterdam
Responded 4 weeks ago
Hi Citizen Janijanc, Thank you so much for leaving us a review! It truly means the world to us to understand that you have enjoyed your stay with us, like our comfortable XXL beds, the rain forest shower, the living room filled with art, and most importantly our hard-working team. Happy to hear that they have helped you at any moment of the day. As we believe in the quality of fresh barista coffee and tea, we are 24/7 available downstairs to make you at any hour of the day a fresh cup of hot coffee. Hoping to welcome you soon back here at CitizenM Amstel or at any other of our properties worldwide! Safe travels and kind regards, Michelle
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SonnySauviller wrote a review May 2022
Antwerp, Belgium1 contribution
Great management here. The hotel is properly run and you can really see that. They are very friendly. You can really relax and feel at home even if you're far away. Always clean and respectful ambassadors who know their stuff. The future of hotels is now. Check-in is super simple as is check-out.
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Review collected in partnership with this hotel
Date of stay: May 2022
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Location
Cleanliness
Service
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Response from Gilles Metroz, General Manager at citizenM Amstel Amsterdam
Responded 4 weeks ago
Dear citizenSonnySauviller, Thank you so much for telling us about your experience with us. First of all, let us start by saying how much of a pleasure it was to have you stay with us. We are happy to see that you enjoyed everything from the in-room technology to the ambassador experience! We are pleased to read that our team was right there for you. The citizenM dream started over ten years ago in Amsterdam with an idea to create a new type of hotel for the traveling citizens of the world. We did this by challenging the traditional hotel industry and designed a room that has all the necessary luxuries, such as a comfy XXL bed, rain shower, smart design and technology. The living room then acts as an extension of the bedroom where our guests can relax, work or play. We truly hope to welcome you back at Amstel or any of our other properties worldwide! Until then, safe travels! citizenGilles
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virgileb92 wrote a review May 2022
Paris, France1 contribution
Super convenient location, bikes at disposal, super clean and easy access. Love. Staff is very available and friendly, rooms are very well equipped and I love the laundry room to iron your stuff in peace with a professional press.
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Review collected in partnership with this hotel
Date of stay: May 2022
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Location
Cleanliness
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Sleep Quality
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Response from Citizen Michelle, Other at citizenM Amstel Amsterdam
Responded 4 weeks ago
Hi Citizen Virgileb92, Thank you so much for leaving this wonderful review regarding your stay with us. I am very happy to understand that you have had a fantastic stay with us, that it is all that matters to us. Good to hear that you have enjoyed a bike tour through the city center, as a true Dutchie! I also really appreciate your lovely words regarding our hard-working team, I will share this with them to keep them aware of the impact they have on our guest's experience. Moreover, our laundry heaven is there to make your stay even more comfortable, so luckily you got a chance to try this out! Looking forward to welcoming you back here at CitizenM Amstel! Wishing you safe travels and kind regards from the whole team, Michelle
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brad405 wrote a review May 2022
1 contribution1 helpful vote
We were in Amsterdam for 5 nights. CitizenM provided a fantastic base to explore from due to the location being close enough to walk to most places in the city (max. 30 mins), with tram and metro stops close by too. The staff were all very friendly and approachable for any questions we had about the area and things to do.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
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Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
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Response from Citizen Michelle, Other at citizenM Amstel Amsterdam
Responded 5 weeks ago
Hi Citizen Brad405, Thank you so much for this wonderful review! I am very glad to hear that you have had an overall good stay with us and most importantly that you have enjoyed the beautiful Amsterdam! As the hotel provides a perfect location to explore every part of Amsterdam, amazing to hear that you have done this during your holiday with us. I very much appreciate your kind words regarding our hard-working team, with whom I will share this, to keep them aware of the impact they have on the guest's experience. Again, thank you so much for sharing your experience with us and I hope to welcome you soon back with us or at any other of our properties worldwide! Wishing you safe travels and kind regards, Michelle
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PRICE RANGE
US$228 - US$341 (Based on Average Rates for a Standard Room)
LOCATION
The NetherlandsNorth Holland ProvinceAmsterdamWeesperbuurt En Plantage / Plantage & the East / Centrum
NUMBER OF ROOMS
88
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Frequently Asked Questions about citizenM Amstel Amsterdam
Which popular attractions are close to citizenM Amstel Amsterdam?
Nearby attractions include Koninklijk Theater Carre (0.2 km), Magere Brug (0.4 km), and Coffeeshop Amsterdam IBIZA (0.5 km).
What are some of the property amenities at citizenM Amstel Amsterdam?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at citizenM Amstel Amsterdam?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at citizenM Amstel Amsterdam?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to citizenM Amstel Amsterdam?
Conveniently located restaurants include Utrechtsedwarstafel, Bistrot des Alpes, and Bakhuys.
Does citizenM Amstel Amsterdam offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at citizenM Amstel Amsterdam?
The staff speaks multiple languages, including English and Dutch.
Are there any historical sites close to citizenM Amstel Amsterdam?
Many travellers enjoy visiting Concertgebouw (1.9 km), Portuguese Synagogue (0.7 km), and Museum Het Rembrandthuis (1.0 km).
Is citizenM Amstel Amsterdam accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.