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4.5
#2 of 16 hotels in Montreux
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Fairmont Le Montreux Palace is a unique five-star luxury hotel situated on the shores of Lake Geneva in Switzerland, overlooking the Alps. Built in 1906, this Jewel of Belle-Epoque architecture offers a traditional and elegant atmosphere and personalized and attentive service in true Swiss style. The Montreux Palace offers 236 rooms and suites that are luxuriously furnished, designed with five star standards and amenities and equipped with the latest technology. Our guests in Montreux can experience a culinary journey around the world with our dining venues within the hotel: MP'S Bar & Grill, Montreux Jazz Cafe, Funky Claude's Bar, The Lounge and La Terrasse du Petit Palais. Enjoy our wellness facility at the Fairmont spa and pamper yourself. Get out of the boardroom for meetings and social events boasting 40,000 square feet of exclusive ballroom and conference space. Fairmont le Montreux Palace has become the destination for unique and unforgettable weddings and proposals.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
HOTEL STYLE
Family
Business
Languages Spoken
English, French, Arabic, German and 1 more
Location
Avenue Claude Nobs 2, Montreux 1820 Switzerland
Name/address in local language
Fairmont Le Montreux Palace
2,348 reviews
Getting there
Good for walkers
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Montreux Palace has been on our list to visit for many years. In February we finally made this happen!
We booked a Lake View room and in the preparations for this, the designated Guest Experience Manager (GEM) was of great help.
Arriving at the hotel on Friday 21 February we were welcomed by an extremely friendly bell boy who took take of our luggage and afterwards parked our car. We had a nice chat with him and we felt very welcome. The lady at reception was also extremely friendly and we received an upgrade to a Lake View room de luxe. She accompanied us to the room. This room located on the 5th floor was absolutely amazing and we were lucky to have fantastic weather while being in Switzerland.
What struck us was the friendliness and service of staff during our stay. Obviously what really struck us was Montreux Palace itself with its rooms, corridors, spa etc. We had an amazing dinner in the Montreux Jazz Café and enjoyed the wonderful breakfast as well.
Yes, staying at Montreux Palace is expensive (Montreux as such is expensive) but for us it was worth it. We hope to visit the Fairmont Montreux Palace again.
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Date of stay: February 2020
Value
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Montreux Palace, Directeur général at Fairmont Le Montreux Palace
Responded 11 Mar 2020
Many thanks for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. I am delighted to read that you enjoyed your time with us and I have shared your kind words and uplifting compliments will all staff members, it is always gratifying to know that we have been able to please our guests. We are very much looking forward to welcoming you back to the Swiss Riviera in the not too distant future. Kind regards, Michael Smithuis General Manager
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When you get your first view of this Hotel from the lake you get the feeling you are about to step inside a classy establishment and the Fairmont doesn't let you down. It has the feel of an old school quality hotel which unfortunately so many others just can't match. We had a deluxe lake view room, no. 201, which was magnificent and exceeded our expectations, the view of the lake and mountains opposite was fantastic. The room itself was big and pristine. There was so much choice at breakfast that you simply could not eat enough to do it justice and all of the food was wonderfully prepared. I particularly liked the Lounge Bar and Funky Claude's both of which had a really nice ambience. I agree with some of the comments that the swimming pool area can get very busy but I don't think it is too crowded and the spa area in general is immaculate and looked after by the staff. In general the staff at this hotel really go out of their way to ensure that their guests have a good time. Whilst this type of service and class do not come cheap I would recommend anybody who is celebrating a special occasion to consider the Fairmont as a destination.
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Date of stay: January 2020
Location
Cleanliness
Service
Room Tip:Room 201 was large, had two balconies, a huge comfy bed and wonderful views
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael S, Directeur général at Fairmont Le Montreux Palace
Responded 14 Feb 2020
Many thanks for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. I am delighted to read that you enjoyed your time with us and I have shared your kind words and uplifting compliments will all staff members, it is always gratifying to know that we have been able to please our guests. We are very much looking forward to welcoming you back to the Swiss Riviera in the not too distant future. Kind regards, Michael Smithuis General Manager
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We stayed at the Fairmont Le Montreux Palace for a night during a road trip, although a short stay we enjoyed our time there. Our room (Deluxe Lake View) was overlooking the lake with the mountains I the background 👌👌The hotel is nicely decorated and the service cannot be faulted. The pool and spa are fantastic with load of space and excellent amenities. We had dinner at the hotel's Terrasse du Petit Palais restaurant, very pleasant place overlooking the lake and lake's bank, the food was exeptionally nice too, we recommend the Queue de lotte and the Lobster tagliatelle. We'll definitely go back for longer stay.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Smithuis, Directeur général at Fairmont Le Montreux Palace
Responded 13 Aug 2020
Many thanks for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. I am delighted to read that you enjoyed your time with us and I have shared your kind words and uplifting compliments will all staff members, it is always gratifying to know that we have been able to please our guests. We are very much looking forward to welcoming you back to the Swiss Riviera in the not too distant future. Kind regards, Michael Smithuis General Manager
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Our stay was really good and are defenitly coming back next year. The staff is all really friendly and the service and room are really good
Housekeeping is perfect, they always check when we are leaving and if they can clean the room or that they should wait. With the turn down service they check the entire room again.
We had dinner in Jazz Café this was good, but we personally didn't like the menu for another day the second day we really enjoyed the dinner in Funky Claude's bar and recomend going here.
As a ALL Gold member we got upgraded to the Junior Suite, this was really nice (from the deluxe lake view room)
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Date of stay: August 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Smithuis, Directeur général at Fairmont Le Montreux Palace
Responded 24 Sept 2021
Many thanks for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. I am delighted to read that you enjoyed your stay with us. I have shared your kind words and uplifting compliments with all staff members, it is always gratifying to know that we have been able to please our guests. We would be very pleased to welcome you back soon on the Swiss Riviera. Sincerely, Michael Smithuis General Manager
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Best experience ever. Extremely worthy of a Fairmont hotel.
We checked-in in a jiffy, staff was polite and professional. Our room was marvelous - beautiful European style, spacious, clean and the view was breathtaking. We asked for extra duvets and a kettle and housekeeping delivered them in 5 minutes. Hotel gave us a box of exquisite pralines as a welcome gift. They also gave us two welcome drinks to be redeemed at the restaurant or bar. Amazing hospitality.
Service at the bar was also great - the bartender spoke excellent English and came to check in with us on our order of drinks and refilled our snacks.
Would love to come back to stay again during summer next time to enjoy Montreux and the hotel to the fullest.
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Date of stay: December 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Smithuis, Directeur général at Fairmont Le Montreux Palace
Responded 13 Dec 2021
Many thanks for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. I am delighted to read that you enjoyed your stay with us. I have shared your kind words and uplifting compliments with all staff members, it is always gratifying to know that we have been able to please our guests. We would be very pleased to welcome you back soon on the Swiss Riviera. Sincerely, Michael Smithuis General Manager
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Our stay in the Freddie Mercury suite was exceptional. Valet parking on arrival was seamless and our greeting at reception as All Accor members was very professional. The spa, indoor and outdoor pools and sun loungers overlooking the lake are the ultimate relaxation. We had a facial and a massage at the spa and both treatments were great with knowledgable staff. We had breakfast and dinner at La Terrasse du Petit Palais, stunning views and excellent food. The hotel felt very COVID safe.
Our suite was well air conditioned and enough rooms for us and our pre teen (and his PlayStation!). The roof terrace is to die for with its views of the lake.
Our only points of improvement would be a faster (or any) response to emails to front desk. Responses were slow both before and during our stay for any queries or requests (Concierge were super helpful its worth noting). The spa staff were wonderful apart from the lady who momentarily manned the desk who was wearing cream trousers and a white shirt who barked “speak French” when I enquired about the location of the toilets.
We hope to return very soon. Thanks for such a great stay.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Smithuis, Directeur général at Fairmont Le Montreux Palace
Responded 17 Aug 2021
Many thanks for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. I am delighted to read that you enjoyed your stay with us in its entirety. I have shared your kind words and uplifting compliments with all staff members, it is always gratifying to know that we have been able to please our guests. Your suggestions and recommendations have been passed on to the responsible department heads so that they can ensure a follow-up. Please excuse any inconvenience. I would like to thank you again for your valuable feedback and hope to welcome you back soon to the Swiss Riviera. Sincerely, Michael Smithuis General Manager
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I normally stay more than 100 days in hotels before COVID and holding Platinum status at various hotel chains. The Fairmont hotel Le Montreux Palace definitely does not meet my expectation. As a 5 star hotel, clearly know we have little baby and elderly, we have been assigned to 2 rooms (connected) with stairs in the room. The rooms have been divided into 2 parts, and the major functions, you need to step up 3 stairs. It may be easy for young, but hard when you are with baby and senior. Also, anyway, in a 5 star hotel, it is very weird seeing stairs in room (not suite). The SPA service told us clearly as free cancelation at anytime. But the manager of reception insisted to charge a penalty us. Interestingly, the penalty is negotiable. The experience with Fairmont service is similar and quality poorer than a weekend street market. We asked for overly boiled eggs for our baby, and clearly stated to boil at least 8 minutes. The eggs we got back were raw. Yes, hot and raw. Very poor wifi, could not even join Teams call. Super noise A/C system and road noise. The Lake View rooms is more expensive and very noise. NO COVID protection at all. No specially cleaning, no mask, no anything. I will not choose Fairmont or ALL again.
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Date of stay: April 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Montreux Palace, Directeur général at Fairmont Le Montreux Palace
Responded 25 Apr 2022
Dear Mr. Ma, Thank you for taking the time to tell us about your experience at the Fairmont Le Montreux Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Smithuis General Manager
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The hotel is beautiful and the best option by far in Montreux. We splurged on a lovely corner lake view suite and enjoyed the expansive Christmas market right across the street. The gym is large, especially by European standards, and the pool and spa facilities are impeccable. The breakfast buffet was excellent and changed daily to keep it from being monotonous. We also had a lovely dinner in the Jazz Bar one night. I did find the service to be good albeit not overwhelmingly so as some of the other reviews here would have you believe. Also good to note the hotel does not serve alcohol at breakfast, you will find yourself waiting until 2pm to enjoy a glass of champagne or one of their famous bloody Mary’s.
Like most Fairmont’s worldwide, this property invests in the maintenance and renovation of the common areas instead of updating the rooms. While the rooms are large in size and the views are good, it’s the typical things you find in Fairmont’s like mismatched and broken down furniture, lots of scratches and ripped upholstery, faded carpets and a very dated 1980s style bathroom with a tub that doesn’t fit anyone taller than 5’6 (we are 6’ which I don’t think is particularly tall, however we could not physically fit in the bathtub). The shower too is quite small and the hot water comes and goes during your shower so you may find yourself scalded or frozen halfway through. If I could make one recommendation to the management, it would be to invest in renovating the bathrooms to be more modern and comfortable, especially in a country renowned for its bathing and spa culture. A small investment or a few thousand francs per room (what they charge for a 2 night stay!) would really make the suites much more comfortable.
We also had a problem with the front desk management as despite the above mentioned shortcomings, we wanted to extend our stay one more day, and we were told quite coldly that they have “some very good customers” coming and that it would be impossible. That comment left a bad taste in my mouth, I didn’t realize we were not “very good” customers of Fairmont, they didn’t make the effort to even look at my platinum status as I am very loyal to Fairmont in Canada and the US where I live. Not the best send off, and the arrogance of the front desk staff would make me hesitate to return.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Smithuis, Directeur général at Fairmont Le Montreux Palace
Responded 8 Dec 2022
We would like to thank you for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. We are pleased that you enjoy your time with us in its entirety. However, we are extremely sorry to learn that your visit did not live up to all your expectations and the standards you can expect in a hotel like ours. Please be assured that guest satisfaction is our highest priority and therefore your feedback is very much appreciated in our search for excellence. In this context we have also shared your comments with the relevant managers so that they can follow up with their teams. Unfortunately, we cannot go back on the impression you made during your stay, but we hope that you accept our sincere apologies for any inconveniences and would be delighted to welcome you back to the Swiss Riviera. In the meantime, we would like to wish you a merry Christmas and a joyful holiday season. Sincerely, Michael Smithuis General Manager
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We booked our stay more than four months in advance, using some Accor Le Club - Points. Nevertheless, I had the whole amount charged to my credit card the next day. After two calls (one to Accor, the second one to the hotel directly after not getting any reaction), the mistake has been solved and the money refunded. The second disappointment was our restaurant booking: I reserved a table at MPs Bar & Grill (still four months in advance) and also received a confirmation. Four days before our arrival, I received an email of the staff, saying that the restaurant will be closed. At this point in time, it was not anymore possible to get a table at another haute cuisine restaurant nearby!
Now to the positive things: our stay itself. The hotel is perfectly located, the rooms are spacious and very nice, epsecially those facing the lake, the spa is definitely worth a visit and also the breakfast is good.
To sum it up: I would rate our stay with the best rating, if it weren't for some no-gos in the administration!
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Date of stay: January 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael S, Directeur général at Fairmont Le Montreux Palace
Responded 14 Jan 2020
First of all I would like to thank you for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. I deeply regret that your visit did not live up to your expectations and I would like to apologize for the inconveniences you encountered. Unfortunately I cannot undo what happened but I would like you to know that I sincerely regret that you left with a negative feeling after this stay. Guest satisfaction is our highest priority and therefore your constructive feedback is very much appreciated in our search for excellence. I sincerely hope to welcome you back again to show you the true service of Fairmont Le Montreux Palace. With my very best wishes, Michael Smithuis General Manager
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We had a delightful one night stay in the Montreux Palace. Staff were welcoming and efficient; our lake view room was spotless and provided a peaceful atmosphere to relax and enjoy the breathtaking views across Lake Geneva. Breakfast buffet presented the diner with a smorgasbord of delicious, freshly prepared fruit, bread, cereals, cold meats & cheeses and hot made to order food and beverages. The staff in the restaurant couldn’t be more welcoming and helpful making us feel very special!! Particular thanks to Meike and Leonilde who looked after us so well!!
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Date of stay: February 2024Trip type: Travelled with family
Room Tip:Visit the Glacier 3,000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Smithuis, Directeur général at Fairmont Le Montreux Palace
Responded 26 Feb 2024
Many thanks for taking the time to express your feelings after your recent stay at the Fairmont Le Montreux Palace. I am delighted that you enjoyed your stay with us and have passed on your kind words and lovely compliments to the whole team, as well as your special mentions to Meike and Leonilde. It is always gratifying to know that we were able to satisfy our guests. We look forward to welcoming you back to the Swiss Riviera. With my best wishes, Michael Smithuis General Manager
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Yes there are connecting rooms available! Best thing to do is to go to their website and check for connecting rooms available for you. We are also a family of 4 and always stay in connecting rooms at the Fairmont hotel in montreux.
have a great time ")
There are more places to choose from in the Montreux area.
PRICE RANGE
€432 - €521 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont le montreux palace hotel montreux, fairmont montreux, le montreux palace, montreux fairmont
LOCATION
SwitzerlandCanton of VaudMontreux
NUMBER OF ROOMS
236
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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