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I could not be more grateful to all the staff in Carlton Lausanne for the support provided for my wedding. I booked several rooms, I had to book and cancel and modify several times (so sorry for that!), and they have been supportive and understanding...More
Response from Nicolas L, Directeur général at Carlton Lausanne Boutique HotelResponded 1 week ago
Dear Madam Banus,
I hope my message finds you well.
I am really happy that my staff have been participating to the success of this fantastic moment for you couple.
We always trying to do our best for your client and trying to keep people...More
The location is next to metro station - 20m away! As a guest you will receive free travel card from the hotel! We used driver-less metro line 4-5 times a day as town is on the slope of the big hill. We slept very good...More
Response from Nicolas L, Directeur général at Carlton Lausanne Boutique HotelResponded 2 weeks ago
Dear Sir or Madam,
Thank you very much for your excellent feedback.
We hope to welcoming you again shorty and wishing you a pleasant summer.
The hotel itself is very good, but it's unacceptable it charged the credit card "without any confirmation" from my side to cover the costs of an Ironing board that was already broken. Additionally, considering that the amount asked is nearly 5 times higher than the...More
Response from Nicolas L, Directeur général at Carlton Lausanne Boutique HotelResponded 3 weeks ago
Dear M. Menoux
Thank you for your very strange feedback on TripAdvisor !
We have sent you a confirmation email on July 25th that we would not charge your CC for the broken Ironing board.
See email below! As a French speaker can you read...More
Excellent location half way between the lake & the historic old town making both very accessible by foot or the nearby metro station. The single room was a perfect size for one person- with a comfortable double bed- and incredibly clean... plus AC in Switzerland...More
Thank Eliza T
Response from Nicolas L, Directeur général at Carlton Lausanne Boutique HotelResponded 1 June 2017
Dear Eliza T,
Thank you for taking the time to review our hotel.
We are glad to see that you appreciated your stay with us and hope to welcome you again at the Carlton in the future.
Have a nice day.
The Carlton is located not far from the Lake, but it is a steep walk up to the Cathedral and business centre. My room was small, but very comfortable and tastefully decorated. Check in at 3 pm is a little late, but the staff were...More
Response from Nicolas L, Directeur général at Carlton Lausanne Boutique HotelResponded 15 May 2017
I hope my message finds you well in Sydney!
Thank you very much for your great comment and hope to welcome you again shortly.
US$138 - US$283 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#14 Luxury Hotel in Lausanne
Non-Smoking Rooms ,
Number of rooms
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