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Ambassador Hotel Zermatt

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#48 of 109 Hotels in Zermatt
Certificate of Excellence
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1 room 2 adults 0 children
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Ambassador Hotel Zermatt
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263 Reviews from our TripAdvisor Community

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Showing 164: English reviews
Bromley, United Kingdom
Reviewed 1 week ago via mobile

I stayed at the Ambassador Hotel in Zermatt for a 3 day skiing trip in February. The room was spacious, modern, clean and had a balcony. The staff were very helpful (especially when booking restaurants) and sorted out our lift passes each day. The hotel is a short walk from the main train station and the train up the mountain....

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Helpful?
Thank Willo1608
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon in the Ambassador Zermatt. Sincerely, Hotel Ambassador Zermatt Pascal Küttel

Zurich, Switzerland
Reviewed 1 week ago via mobile

good hotel in zermatt. welcome was ok and profesional. room is renovated modern and clean. nice balcony with a small view on matrerhorn. wellness is excellent but not enough seats to relax. breakfast is just average, busy and in a room dark and not friendly

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Helpful?
Thank flojo2304
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon In Zermatt. Sincerely, Hotel Ambassador Zermatt Pascal Küttel

Merrick, New York
Reviewed 2 weeks ago

This hotel was conveniently located near the train station and the main shopping street. The Gornergrat Bahn (the Matterhorn Railway) was just a block away. The hotel was neat and clean and the staff was friendly and helpful. The rooms were a bit on the small side but they were very comfortable. Breakfast and dinner was included for my stay...

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Helpful?
Thank Richard J
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon In Zermatt. Sincerely, Hotel Ambassador Zermatt Pascal Küttel

Ilkley
Reviewed 3 weeks ago

The Ambassador is at one end of Zermatt, by the station. For skiers, this is a convenient location: the Gornergratbahn is close by and so is the terminus of the skibus which takes you to the Trockenersteg gondola. Fod is great and bedrooms pretty good.

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Helpful?
Thank YorkshireBoar
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay in Zermatt and hope to see you again very soon at the Ambassador Zermatt. Pascal Küttel

Reviewed 3 weeks ago

This hotel provide comfortable room and the staffs are very nice. The hotel is close to the bus and Gornergrat. The views from hotel are very beautiful. This hotel have no air condition- you can only open the window.However, it's a good place to visit and spend your holiday in winter.

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Helpful?
Thank Pie T
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pascal Küttel

Reviewed 3 weeks ago via mobile

The rooms are very comfortable and the pool area is awesome. I am giving a 3 star because the dining area is in the basement. Loud, no windows and very little ambiance. The food was good not great. There is another dining room but that was not part of our package. Staff is very nice and helpful, very close to...

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Helpful?
Thank Ajsaraf
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, We thank you very much for your visit to Zermatt at the Ambassador and for your review. It was a pleasure having you at our hotel and we are sorry to see that your stay with us did not reach your expectations. Looking forward welcoming you again in Zermatt. Kind regards, Pascal Küttel Hotel Ambassador Zermatt

Reviewed 14 January 2017 via mobile

We ve been there for some days during xmas time and i have to thank all the stuff for the great holidays we spend in the ambassador they r incredible especially this girl with a strong german accent in the reception she s really amazing and we could rely on her completely for whatsoever. the room are cozy and confortable...

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Helpful?
Thank jinghoo
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay in Zermatt and hope to see you again very soon at the Ambassador Zermatt. Pascal Küttel

Reviewed 12 January 2017 via mobile

The hotel is really very average. It has stylish ambiance. Good reception (Pascal and everybody else except one girl with short brown) and restaurant staff. Cleaning service was also very good. And thats all... Standart rooms are very small. I don't need a lot of place for myself but there is no place to put your clothes. There is no...

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Helpful?
Thank Kseniya D
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, We thank you very much for your visit to Zermatt at the Ambassador and for your review. It was a pleasure having you at our hotel and we are sorry to see that your stay with us did not reach your expectations. Looking forward welcoming you again in Zermatt. ind regards, Pascal Küttel Hotel Ambassador Zermatt

Liverpool, United Kingdom
Reviewed 11 January 2017 via mobile

We decided to go skiing last minute for the Christmas period and evidently got the last available room in the hotel. Both the food and service in the hotel were superb and it was value for money relative to eating out in other restaurants around the town. Carlos in the Hotel Restaurant was excellent as manager and Denzil was always...

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Helpful?
Thank Paul O
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay in Zermatt and hope to see you again very soon at the Ambassador Zermatt. Pascal Küttel

Newry, United Kingdom
Reviewed 8 January 2017

We have just returned from a five day trip to Zermatt and chose to stay again at the Ambassador hotel, having stayed here before we knew what to expect and we were not disappointed . We had an immaculate and spacious room with spectacular views. The Manager, Pascal and dining room manager Carlos and staff were attentive, pleasant and accommodating...

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Helpful?
Thank Robert O
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, Thank you very much for your excellent feedback, we are pleased that you enjoyed your journey in the Ambassador! I will follow the review to the Kitchen and Service staff, we are happy that you enjoyed the Half Board Menu! We hope to welcome you again soon in Zermatt! Pascal Küttel Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Laundry Service
  • Breakfast included
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Alpine-style Group-oriented Hotel, comprising three 5-story structures linked by public rooms. We are delighted to inform you that progress on the complete renovation and re-decoration of all the Ambassador's rooms and suites, including bathrooms, is going very smoothly and to schedule! Demolition and cabling complete, walls being painted, new windows and floor boards being installed. Next step furniture. We can't wait to show our clients the result of this long-awaited change! See you in December 2014! ... more   less 

Additional Information about Ambassador Hotel Zermatt

Address: Spissstrasse 10 | 3920 Zermatt, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: €227 - €476 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ambassador Hotel Zermatt 4*
Number of rooms: 84
Reservation Options:
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Also Known As:
Zermatt Ambassador Hotel
Hotel Style:
#31 Ski-In / Ski-Out Hotel in Zermatt
#31 Luxury Hotel in Zermatt
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Questions & Answers

Here's what travellers have asked, with answers from Ambassador Hotel Zermatt staff and other travellers.
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Questions? Get answers from Ambassador Hotel Zermatt staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a view of the Matterhorn.”
 of 5 bubbles 771RichJ, 31 Jan 2017 | Read review
“Some rooms have a balcony overlooking the Matterhorn; others the supermarket.”
 of 5 bubbles YorkshireBoar, 29 Jan 2017 | Read review
“A great 3-star hotel”
 of 5 bubbles 842piet, 26 Jan 2017 | Read review
“Ask for Matterhorn view”
 of 5 bubbles 193RobertO, 8 Jan 2017 | Read review
“there are double and triple rooms for the families with children”
 of 5 bubbles vs777, 27 Oct 2016 | Read review
5 of 5