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Resort Hotel Alex

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#15 of 109 Hotels in Zermatt
Certificate of Excellence
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1 room 2 adults 0 children
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Resort Hotel Alex
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480 Reviews from our TripAdvisor Community

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Showing 279: English reviews
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Brisbane
Reviewed 3 days ago NEW

Zermatt is one of the most beautiful places on earth. Staying at the Hotel Alex gives character, warmth, luxury and unpretentious comfort while you are there. I have just completed my fourth stay and it is always tremendous. This is the first time I have stayed in peak season. Although that meant I did not get the exact room I...

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Thank BrisbaneDrL
Chelmsford, United Kingdom
Reviewed 3 days ago NEW

We have visited Zermatt and the Alex many times and although the hotel staff slowly change, the overall package remains excellent. Although this was not a good year for snow, the pistes were in excellent condition and we had an exceptionally enjoyable week.

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Thank dav-john
Cardiff, United Kingdom
Reviewed 4 days ago NEW

Room 502 , Fantastic view of Matterhorn. Very comfortable. Winter or summer. Food superb , Frederic Fischer one of greatest chefs you can have. Ski room has everything you need for storage. Pool and leisure facility has all you require. One of the best hotels I have ever stayed at, can't wait to return.

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Thank Nigel T
Stockholm, Sweden
Reviewed 5 days ago NEW

I made the absolutely right choice and the trip exceeds all my expectations. Started of from Stockholm, Arlanda. The trip by train from Zürich airport to Zermatt was convinient. Called Hotel Alex for a pick up from the train station. The piccolo arrived in an electronic vehicle. The whole villiage has a sustainable policy and care about the environment. There...

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2Thank MarieLindstrom
East Greenwich, Rhode Island
Reviewed 1 week ago

The staff is sincere and very helpful. The food is outrageously delicious. The hotel room was very clean, and with a beautiful view of the Matterhorn. The hospitality was the best! The hotel Alex has been in business for a very long time and has kept its superb reputation after all of these years. You will not be disappointed, plus...

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Thank 432lori
Taipei, Taiwan
Reviewed 1 week ago

Staying in Zermatt for only one night, I chose this hotel for accommodation in the beginning mainly due to its great location (just beside Zermatt main station), but now I'm really regretful that I should've stayed here longer, since the hotel was so charming and elaborately-decorated that I could truly feel cozy country-like atmosphere that I could not enjoy in...

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Thank SteveWang81
Reviewed 2 weeks ago via mobile

Came to the Alex 8 years ago and was superb so decided to go back for our second honeymoon. Just the same. Lovely welcome even before we arrived via email. Great bedroom, bars, food sublime (we were half board),fabulous staff. No complaints. Yes drinks esp wine is expensive but not that much more than the rest of the bars and...

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1Thank Eddie W
Beccles, United Kingdom
Reviewed 2 weeks ago

I've been lucky enough to have been going to the Alex Hotel for the last 20 years - I celebrated my 40th Birthday there which was simply out of this world and then last week I celebrated my 50th Birthday at the Alex. This was shared with 26 of my family and friends. Christina and Rene simply could not do...

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Thank DanielCripps
Cambridge, United Kingdom
Reviewed 2 weeks ago

Quite simply, the hospitality, cuisine, facilities, bedrooms, ski room and ambience cannot be faulted. We have stayed previously as a couple, but this time persuaded 14 friends to join us. All were unanimous in their praise for the hotel and we had a fabulous week. Before and after dinner, the bar staff were very attentive to our groups needs amply...

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Thank rickdp2017
Glen Mills, Pennsylvania, United States
Reviewed 2 weeks ago

My husband and I stayed at Hotel Alex from Saturday, January 21st through Friday, January 27th 2017. We were there on a ski trip from the Wilmington Ski Club. The hotel is amazing in every way. The location is close to the train. It is right in town. The inside of the hotel is enchanting. There are many rooms in...

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Thank Louise R

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Alex Grill
Alex Grill
Cuisines: European, Swiss
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Popular Valais Hotel in 5-story chalet built of stone & natural wood, with side courtyard & abstract-art mural on front. ... more   less 

Additional Information about Resort Hotel Alex

Address: Bodmenstrasse 12 | 3920 Zermatt, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: €286 - €906 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Resort Hotel Alex 4.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Alex Hotel Zermatt
Hotel Style:
#13 Family Hotel in Zermatt
#13 Luxury Hotel in Zermatt
#13 Spa Hotel in Zermatt
#42 Romantic Hotel in Zermatt
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Questions & Answers

Here's what travellers have asked, with answers from Resort Hotel Alex staff and other travellers.
3 questions
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Questions? Get answers from Resort Hotel Alex staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing south may have a view of the Matterhorn”
 of 5 bubbles dav-john, 19 Feb 2017 | Read review
“Have been staying here for 20 years. Never had a poor room.”
 of 5 bubbles 916nigelt, 18 Feb 2017 | Read review
“Best choice”
  • bathrobe and slippers
  • A standard single room
  • Bathroom in a standard single room
  • A standard single room on Hotel Alex
  • Table and armchairs
  • Bathroom fascilities
 of 5 bubbles MarieLindstrom, 17 Feb 2017 | Read review
“view the rooms on the internet”
 of 5 bubbles 432lori, 14 Feb 2017 | Read review
“our room was on the 4th floor facing the Matterhorn.”
 of 5 bubbles LarryK149, 3 Feb 2017 | Read review
5 of 5