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Schlosshotel

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839 Reviews from our TripAdvisor Community

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Showing 429: English reviews
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London, United Kingdom
Reviewed 3 days ago NEW

The hotel is very nice. The location is at the far end of town but the benefits are that it is walking distance to the train station and right at the base of the main shopping street. There is a Coop grocery store a block away and many restaurants nearby. Although you need to take the ski bus or cab...

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Helpful?
Thank carolbertolino
London, United Kingdom
Reviewed 6 days ago NEWvia mobile

We would like to thank the owner Alex and all his team. Alex does everything to build long relationships with his clients. We had our personal issue in the hotel, but it was resolved at its very best. The rooms in the hotel are spacious, clean and nice. The breakfast had a very big choise. Also I would like separately...

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Thank Katrin_Z
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear Katrin_Z Thank you very much for your wonderful review about the Schlosshotel. We are really pleased that you enjoyed your time here with us, liked the breakfast buffet & your rooms and were happy with the provided service and the solution we found for your problem. We will happily forward the message and praise to Kinga. It would be...

Brussels, Belgium
Reviewed 1 week ago via mobile

I didnt know when i booked in Zermatt u had to take a train up to the village... but having the hotel entrance 100m from the train platform makes it hard to beat.Short walk to main street,shops and great places to eat at night. Very helpfull and smiling staff,clean and very efficient rooms. Ask for room 400 if u looking...

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Helpful?
Thank Nico C
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear Nico C Thank you very much for your fantastic review about the Schlosshotel. We are pleased to hear that you enjoyed your stay in the car free Zermatt and were happy with our central location, the staff, the cleanliness & efficiency of the rooms and especially with the room 400. Room requests are always noted, but we can never...

Dublin, Ireland
Reviewed 1 week ago

I spent a week in the Schlosshotel Alex at the end of January. This is a very well positioned venue so very convenient for the Gorrnagrat railway which gives easy access to all the slopes. The offering of bed and breakfast is ideal for those who are not really interested in having a full scale dinner every night. Lovely rooms,...

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Helpful?
Thank Finbar C
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear Finbar C Thank you very much for your amazing review about the Schlosshotel. We are really happy to hear that you enjoyed your stay with us and liked our location, the rooms and the staff. The receptions staff will always help with any restaurant reservations, from full menu to easy going restaurants. It would be a pleasure to welcome...

Reviewed 1 week ago

This was a last minute booking very close to Christmas and so it was without too much further ado when a room was available at such an establishment. With afternoon drinks available after one stores skis in one of the most spacious and pleasant ski rooms, there is also a quaint and traditional atmosphere to complete what I would describe...

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Helpful?
Thank Winson N
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear Winson N Thank you very much for your great review about the Schlosshotel. We are pleased to hear that you enjoyed your last minute stay here and liked our ski room, the atmosphere, our location and the fidelity club with the tea corner, which we offer our direct bookers. If we know the arrival times, we are always happy...

Reviewed 2 weeks ago

Pefect location, close to railway, 3-4 minutes walk to skilift,clean comfortable rooms with perfect beds and nice colors. Beautiful breakfast, lots to choose from. Nice view of Matterhorn from hotel, cosy lobby and fireplace. Personell is charming and helpful. Very nice spa and pool area, pool opens at 0700 which is good. A Perfect charming and relaxed hotel, good for...

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Thank Anniken H
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear Anniken H We would like to thank you for your wonderful review about the Schlosshotel. It is great to hear that you had a good time here in Zermatt and liked our location, your room, the breakfast buffet and our spa area. A further stay of you would make us really happy. Your Schlosshotel-Team

Hong Kong, China
Reviewed 2 weeks ago

We had a wonderful stay in Zermatt. We stayed in one of the suites, a good size and spacious living area, with great view of the Matterhorn. Staff are good and helpful. Hotel is at good Location, just 2 min walk to Train station and Ski bus terminal.

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Thank tracykwok412
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear tracykwok412 Thank you very much for your fantastic review about the Schlosshotel. It is a pleasure to hear that you enjoyed your stay in the mountains and liked your suite and its view, the staff and our location. We would be happy to welcome you again in the future. Your Schlosshotel-Team

Barcelona, Spain
Reviewed 3 weeks ago

The suite is like home. Spacious, fire place, great kitchen, sunny side balcony. We had a great stay. Located next to the train station and ski bus, quiet (no noise), charming lobby. Wonderful staff. And Zermatt is a lovely resort. Our favorite.

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Helpful?
Thank MichaelPilarczyk
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear MichaelPilarczyk Thank you very much for your amazing review about the Schlosshotel. We are pleased to hear that you enjoyed your stay with us, were happy with your luxury suite and liked our quiet location, the lobby and the staff. It would be a pleasure to welcome you back with us again in the future. Your Schlosshotel-Team

Melbourne, Australia
Reviewed 3 weeks ago

We had a wondeful stay in Zermatt. Our room was a good size with spectacular views of the Matterhorn (amazing). The room was clean and we really loved the pool area lovely way to relax after a busy day exploring beautiful Zermatt. Staff were good and the sitting area downstairs was a nice way to have a drink and enjoy...

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Thank 698kazza1964
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear 698kazza1964 Thank you very much for your wonderful review about the Schlosshotel. We are really happy to hear that you enjoyed your stay with us and liked your room with the great view of the Matterhorn, our spa area and the lobby with the fire place. It would be a great pleasure to welcome you again in the future....

Oslo, Norway
Reviewed 4 weeks ago

We stayed in one of the suites. Two bed rooms, two bath rooms and a spacious living room. The room had a great view of the Matterhorn. The service was impeccable and very personal. We got the feeling that most of the guests were regulars. And we can appreciate why. This is a place to come back to.

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Thank Heggem50
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear Heggem50 Thank you very much for your amazing review about the Schlosshotel. We are really happy to hear that you enjoyed your stay with us and liked the rustic family suite, our personal service and atmosphere and felt comfortable at our hotel. It would be a great pleasure to welcome you again in the future. Your Schlosshotel-Team

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome at the Schlosshotel in Zermatt! In our Hotel with 49 luxury rooms and Suites everyone feels good. Chose your room or your Suite just according to your wishes and requirements. At the Schlosshotel, very centrally located in Zermatt, you live a fairytale! Thanks to the Schlosshotel's central location in Zermatt, you can enjoy our fabulous facilities just 50 m from the station, a stone's throw from the main street and directly next to the Gornergrat railway. ... more   less 

Additional Information about Schlosshotel

Address: Bahnhofplatz 18, Zermatt 3920, Switzerland (Formerly Alex Schlosshotel )
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: €179 - €533 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Schlosshotel 4*
Number of rooms: 48
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Hotels.com, World Independent Hotel Promotion, Priceline, Cheap Tickets, Agoda and Travelocity so you can book your Schlosshotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Schlosshotel Tenne Zermatt
Schlosshotel Tenne Hotel Zermatt
Hotel Style:
#4 Family Hotel in Zermatt
#6 Ski-In / Ski-Out Hotel in Zermatt
#8 Spa Hotel in Zermatt
#8 Luxury Hotel in Zermatt
#26 Romantic Hotel in Zermatt
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Questions & Answers

Here's what travellers have asked, with answers from Schlosshotel staff and other travellers.
5 questions
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Questions? Get answers from Schlosshotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“more quite rooms facing south away from the Gornergrat Bahn, rooms towards north then havenice view of Matterhorn and the sun:)”
 of 5 bubbles 482annikenh, 6 Feb 2017 | Read review
“Good Location, 2 min walk to Train station and Ski bus terminal”
 of 5 bubbles tracykwok412, 5 Feb 2017 | Read review
“Get a view of Matterhorn”
 of 5 bubbles 698kazza1964, 29 Jan 2017 | Read review
“Top floor rooms have the night sky view through the skylight and a balcony.”
 of 5 bubbles Charles47Singapore, 21 Jan 2017 | Read review
“Ask for a room in the new section”
 of 5 bubbles corneb686, 17 Jan 2017 | Read review
5 of 5