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Schlosshotel

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853 Reviews from our TripAdvisor Community

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Showing 435: English reviews
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Male
Reviewed 3 days ago NEW

Our favorite hotel in Zermatt once again delivered an outstanding experience for me and my family. Great location in the centre of the village! Cosy rooms with very comfortable beds. Excellent customer service from the whole team! We look forward to our next visit!

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Thank larspetre
Reviewed 6 days ago NEW

We have stayed in a lot of hotels, but the customer service at Schlosshotel is some of the best we've ever received; extremely personalized and genuinely friendly. The staff works extremely hard to make sure every detail is taken care of and they are happy to help with any reservations or requests that you need. The location of this hotel...

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Thank DetourDiary
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear DetourDiary Thank you very much for your amazing review about the Schlosshotel. We are really pleased to hear that you enjoyed your stay with us and were happy with the personal service, the location of the hotel, the hotel facilities and your luxury suite. It was a great pleasure to have you here as our guests and everyone would...

Sao Paulo, SP
Reviewed 2 weeks ago

Great cozy hotel, with helpful and resourceful staff, central location nearby the Zermatt train station and main street, with easy access to mountain through nearby ski lifts as well as local dining and entertainment options. Rooms, sheets and bathroom were clean and hotel leisure infrastructure (pool, Spa) was good. Beds were a bit too soft for my taste, but minor...

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Thank j0aquimlima
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear j0aquimlima Thank you very much for your amazing review about the Schlosshotel. We are delighted that you enjoyed our stay with us and were happy with the staff, our location, the cleanliness and our spa area. To harden our box spring beds we can always offer to take away the toppers, please just let us know at the reception...

New Haven, Connecticut
Reviewed 3 weeks ago

From the moment you arrive, the staff goes out of their way to accommodate your needs. They made all my reservations prior to my arrival with no issue. You are a stones throw from the train station, the Gornergrat ski train, the Coop supermarket and indoor mall, and the main street (the far end). Town is not very large so...

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Helpful?
Thank Karyn M
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear Karyn M Thank you very much for your wonderful review about the Schlosshotel. We are pleased to hear that you enjoyed your stay with us and were happy with your spacious apartment & its set up, our breakfast buffet, the ski room with the personal lockers and the provided service before and throughout the stay. It is nice that...

Reviewed 4 weeks ago via mobile

Stayed at Schlosshotel for a long weekend, was impressed by their helpful staff, Nicole has been super patient with our enquiries and always has a big smile on her face. The hotel is well located, 5 mins walk to the train station that takes you to the top of the mountain. Such a relief at the end of the day...

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Thank Kawaiibaby246
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear Kawaiibaby246 Thank you very much for your fantastic review about the Schlosshotel. It is a pleasure to hear that you enjoyed your long weekend here with us and were happy with the provided service from Nicole and other staff, the location of the hotel, our skiroom with the personal lockers and our spa area. We would be delighted to...

Stockholm, Sweden
Reviewed 4 weeks ago

One of the cosiest and personal hotel we stayed at. Perfect located by the train to the mountains and ski-slopes. The rooms and apartments are decorated with beautiful details. Lovely SPA-area, calm, neat and clean. Staff at the hotel are very personal and helpful. Will come back shortly.

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Thank FiaIng
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear FiaIng Thank you very much for your amazing review about the Schlosshotel. We are really pleased to hear that you enjoyed your stay with us and were happy with our location, our rooms, the spa area and the service our staff provided. It will be a great pleasure to welcome you again soon here in Zermatt. Your Schlosshotel-Team

London, United Kingdom
Reviewed 21 February 2017

The hotel is very nice. The location is at the far end of town but the benefits are that it is walking distance to the train station and right at the base of the main shopping street. There is a Coop grocery store a block away and many restaurants nearby. Although you need to take the ski bus or cab...

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Helpful?
Thank carolbertolino
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear carolbertolino Thank you very much for your great review about the Schlosshotel. We are happy to hear that you enjoyed your stay here with us and liked our location, the ski room with the personal lockers and your connecting rooms. It would be a pleasure to welcome you and your family again in the future. Your Schlosshotel-Team

London, United Kingdom
Reviewed 18 February 2017 via mobile

We would like to thank the owner Alex and all his team. Alex does everything to build long relationships with his clients. We had our personal issue in the hotel, but it was resolved at its very best. The rooms in the hotel are spacious, clean and nice. The breakfast had a very big choise. Also I would like separately...

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Helpful?
Thank Katrin_Z
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear Katrin_Z Thank you very much for your wonderful review about the Schlosshotel. We are really pleased that you enjoyed your time here with us, liked the breakfast buffet & your rooms and were happy with the provided service and the solution we found for your problem. We will happily forward the message and praise to Kinga. It would be...

Brussels, Belgium
Reviewed 17 February 2017 via mobile

I didnt know when i booked in Zermatt u had to take a train up to the village... but having the hotel entrance 100m from the train platform makes it hard to beat.Short walk to main street,shops and great places to eat at night. Very helpfull and smiling staff,clean and very efficient rooms. Ask for room 400 if u looking...

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Thank Nico C
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear Nico C Thank you very much for your fantastic review about the Schlosshotel. We are pleased to hear that you enjoyed your stay in the car free Zermatt and were happy with our central location, the staff, the cleanliness & efficiency of the rooms and especially with the room 400. Room requests are always noted, but we can never...

Dublin, Ireland
Reviewed 17 February 2017

I spent a week in the Schlosshotel Alex at the end of January. This is a very well positioned venue so very convenient for the Gorrnagrat railway which gives easy access to all the slopes. The offering of bed and breakfast is ideal for those who are not really interested in having a full scale dinner every night. Lovely rooms,...

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Thank Finbar C
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear Finbar C Thank you very much for your amazing review about the Schlosshotel. We are really happy to hear that you enjoyed your stay with us and liked our location, the rooms and the staff. The receptions staff will always help with any restaurant reservations, from full menu to easy going restaurants. It would be a pleasure to welcome...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome at the Schlosshotel in Zermatt! In our Hotel with 49 luxury rooms and Suites everyone feels good. Chose your room or your Suite just according to your wishes and requirements. At the Schlosshotel, very centrally located in Zermatt, you live a fairytale! Thanks to the Schlosshotel's central location in Zermatt, you can enjoy our fabulous facilities just 50 m from the station, a stone's throw from the main street and directly next to the Gornergrat railway. ... more   less 

Additional Information about Schlosshotel

Address: Bahnhofplatz 18, Zermatt 3920, Switzerland (Formerly Alex Schlosshotel )
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: €199 - €481 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Schlosshotel 4*
Number of rooms: 48
Reservation Options:
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Also Known As:
Schlosshotel Tenne Zermatt
Schlosshotel Tenne Hotel Zermatt
Hotel Style:
#4 Family Hotel in Zermatt
#7 Ski-In / Ski-Out Hotel in Zermatt
#9 Spa Hotel in Zermatt
#9 Luxury Hotel in Zermatt
#26 Romantic Hotel in Zermatt
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Questions & Answers

Here's what travellers have asked, with answers from Schlosshotel staff and other travellers.
5 questions
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Questions? Get answers from Schlosshotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Luxury Suite is worth the extra cost - the room is absolutely fantastic!”
 of 5 bubbles DetourDiary, 23 Mar 2017 | Read review
“Small boutique style hotel with only 3 floors. Front rooms have the view of the Matterhorn.”
 of 5 bubbles KarynM524, 5 Mar 2017 | Read review
“Love the rooms and apartment with a view of Matterhorn!”
 of 5 bubbles FiaIng, 24 Feb 2017 | Read review
“more quite rooms facing south away from the Gornergrat Bahn, rooms towards north then havenice view of Matterhorn and the sun:)”
 of 5 bubbles 482annikenh, 6 Feb 2017 | Read review
“Good Location, 2 min walk to Train station and Ski bus terminal”
 of 5 bubbles tracykwok412, 5 Feb 2017 | Read review
5 of 5