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Hotel Metropol & Spa Zermatt

Travellers' Choice award winner
16/06/2017 17/06/2017
1 room 2 adults 0 children
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Hotel Metropol & Spa Zermatt
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124 Reviews from our TripAdvisor Community

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Showing 57: English reviews
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Reviewed 1 week ago via mobile

There is something about family owned and runned hotels. They make you feel at home and work for you to have a great time. The personalized treatment in the Metropol was fantastic. We arrived in the morning and were able to do an early check-in with a big smiled "of course!". We upgrated to the room next door to the...

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Helpful?
Thank WiriWoods
Gabriel T, Inhaber at Hotel Metropol & Spa Zermatt, responded to this review

Dear WiriWoods, Thank you very much for your nice feedback and your visit in our hotel Metropol & Spa Zermatt. We are happy to hear that you have passed a wonderful stay with us in Zermatt and hope to welcome you another time. Thank you for all and sunny regards from Zermatt!

Larchmont, New York
Reviewed 13 March 2017

This is a great option for Zermatt. Wonderful location, really excellent food, rooms and amenities all great. Very comfortable, quiet. We had two bedrooms that shared a little foyer with hooks for all the coats and ski pants, very very nice. Pool very nice, very close to street which is a little different but ok. Breakfast buffet fine, not enormous...

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Thank Spencer5W
Stockholm, Sweden
Reviewed 3 February 2017

Superior room with view of Matterhorn. Very comfortable and just big enough for 2 women with a lot of luggage. Excellent half board. Great service and nicely prepared and served kitchen every evening. We were treated like VIPs at this hotel and the variety of the menu and the cooking was very much appreciated. We ate every evening meal at...

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Helpful?
Thank Robbyna S
Newcastle upon Tyne, United Kingdom
Reviewed 1 February 2017

Stayed in Pasadena apartments ?let by Swiss hotel ?metropole hotel ?hotel alpha??? Confused we were. 1960s amenities Next door to noisy all night railway. No kettle microwave toaster. 1 thin pillow each no plug for sink. Same towels all week. No lights outside property. Too noisy for one of our party who stayed elsewhere. It was clean dated poorly fitted...

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Helpful?
Thank Joseph W
Basel, Switzerland
Reviewed 1 February 2017 via mobile

From the moment we arrived, we were made to feel very welcome. The staff are very attentive. The hotel is very close to a bus for skiers to get to the slopes and an almost flat short walk to the town centre. For a non-skier, the pool and jacuzzi are great and the complimentary tea and cake from 3pm to...

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Thank 03WJK12
Reviewed 31 December 2016 via mobile

Normal hotel. Probably should be 2 stars if not for the swimming pool. Room are very small for the price or the price is really expensive for the room. Family is ok but Person at taxi very rude. You could find same kind of place at much lower price in Zermatt

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Helpful?
Thank President25
Canton of Bern, Switzerland
Reviewed 10 October 2016

Excellent location, wonderful breakfasts, and lovely service from staff. The pool and spa is a great 'plan B' when the weather is not the best. I stayed in the accompanying 'budget' version (Hotel Alpha, which belongs to Metropol) and it was quiet, cheap and clean. Just what I needed for a busy weekend. I didn't need the 3 star luxruy,...

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Helpful?
Thank AussierRider
Kandy, Sri Lanka
Reviewed 9 September 2016

My wife and I stayed in this beautiful hotel on 27th of July 2016.Reception was so nice and helpful.Rooms are really spacious clean and comfortable.Breath taking view of the mount Matterhorn can be witnessed from our room.awesome.Break fast also superb.I really like go again

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Helpful?
Thank asangahapu
Gabriel T, HOTEL METROPOL & SPA ZERMATT at Hotel Metropol & Spa Zermatt, responded to this review

Dear Family Asangahapu, Thank you so much for your nice feedback. It was a great pleasure to welcome you in our hotel. We are happy to hear that you spent a wonderful stay in Zermatt and we hope to welcome you again in the near future. Sunny regards from Zermatt

Zurich, Switzerland
Reviewed 9 August 2016

We stayed at the Metropol for a 3 day weekend to visit Zermatt and the surrounding peaks. The hotel is 5 minutes far (walking) to the Zermatt and Gornergratt station. There is also a bus stop to get to Glacier paradise right across the street. The Rothorn cable car start is 3 minutes far. The hotel itself is extremely cozy,...

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1Thank Alvaro1977
Mechanicsburg, Pennsylvania
Reviewed 5 July 2016

This property is a super boutique hotel. We were treated like family. With about 20 rooms and great staff, we really enjoyed our visit. The restaurant is the super surprise, with a great staff, great food and a super fondu, what's there not to like!!

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Helpful?
Thank Curt H

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16/06/2017 17/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Ski-In / Ski-Out
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Enjoy your holidays in Zermatt while the Matterhorn keeps watching Welcome to our 4-star family Hotel Metropol & Spa in the heart of Zermatt! Experience genuine hospitality and a cosy atmosphere - we promise to make you feel at home. Enjoy our beautiful spa area with sauna, steam bath, jacuzzi and swimming pool with a unique view of the Matterhorn. The free wi-fi throughout the Hotel makes your holiday perfect. We look forward to your visit! Yours Franziska and Gabriel Taugwalder ... more   less 

Additional Information about Hotel Metropol & Spa Zermatt

Address: Matterstrasse 9, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: €196 - €340 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Metropol & Spa Zermatt 4*
Number of rooms: 20
Reservation Options:
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Also Known As:
Metropol Hotel Zermatt
Hotel Style:
#33 Luxury Hotel in Zermatt
#34 Ski-In / Ski-Out Hotel in Zermatt
#37 Spa Hotel in Zermatt
#45 Family Hotel in Zermatt
#56 Romantic Hotel in Zermatt
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Metropol & Spa Zermatt staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Superior 25sq m and nice view. First floor experience good.”
RobbynaS, 2 Feb 2017 | Read review
“Pasadena apartments dated and noisy trains 20metre away. Reasonable ski area access.”
627josephw, 1 Feb 2017 | Read review
“Two minutes from Gornergrat station. 1 minute away from supermarkets where you can buy yourself anything you need for picnic lunches.”
AussierRider, 10 Oct 2016 | Read review
“Some (more expensive) rooms face the Matterhorn.”
Alvaro1977, 9 Aug 2016 | Read review
“Be sure to ask for a room with a view, it is AWESOME!”
  • The view from our room
594curth, 5 Jul 2016 | Read review
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Prices are for 1 room, 2 adults
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