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Bodmenstrasse 21, Zermatt 3920 Switzerland
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (458)
Room & Suite (184)
Videos (2)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 08/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#52 of 108 hotels in Zermatt
Travellers' Choice
The Best Western Hotel Butterfly has a quiet location in the center of car-free Zermatt, a 2-minute walk from the Gornergratbahn train station and the ski bus stop.All rooms at the Butterfly hotel have satellite TV including CNN, coffee and tea-making facilities and are provide with free Wi-Fi.In the evening, you can enjoy a delicious 5-course dinner in the restaurant.The spa area features a Finnish sauna, an infrared cabin, a steam bath and a tanning bed. During the summer, the spa area is available upon request. Massages are also available upon request.
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Property amenities
Free High Speed Internet (WiFi)
Free breakfast
Bicycle rental
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Bar / lounge
Breakfast buffet
Complimentary tea
Kids' meals
Special diet menus
Vending machine
Ski rentals
Bicycle tours
Free shuttle or taxi services
Business Centre with Internet Access
Foot massage
Full body massage
Head massage
Neck massage
Steam room
Baggage storage
Currency exchange
Non-smoking hotel
Outdoor fireplace
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Electric kettle
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Private balcony
Room service
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Family rooms
Good to know
Centrally Located
Languages Spoken
English, French, German, Italian
889Reviews25Q+A100Room tips
Traveller rating
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Popular mentions
Owen wrote a review 9 Sep
Austin, Texas12 contributions1 helpful vote
Lovely suite on 5th floor, but if you are over six-feet tall, I suggest a room below the 5th floor, which has low spots due to roof. But the room 510 has a large bathroom (bath shower combo), a sitting area, a balcony, and a king bed. Room is stocked with coffee and has a safe. The restaurant serves an excellent breakfast (the best on our three-week European trip), and dinner was very good. Service was excellent. A female waiter was especially delightful and entertaining. You cannot see the Matterhorn from the hotel, but that is true for most hotels in Zermatt. A great view is less-than 10 minute walk--only slightly uphill. The rail station is less than 200 meters and slightly downhill. The bar might have been better stocked, but it was generally quite good. Lots of single malts but short on bourbons and rye. Zermatt can
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Date of stay: September 2021
Room Tip: Wonderful place in picturesque Zermatt
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rdk1 wrote a review Feb 2020
Melbourne, Australia162 contributions82 helpful votes
Hotel's Favourite
This is a great hotel and i really enjoyed a weeks stay here. Located very near the train station just off the main street, very convenient to arriving and departing. Very friendly and helpful staff, and lovely clean modern rooms. I was very pleased that the bar/lounge/restaurant area was much more cosy in winter than the pictures on the website seem. Really good value for Zermatt and I'd be happy to return.
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Date of stay: January 2020
3 Helpful votes
Viaje3000 wrote a review Aug 2021
Lausanne, Switzerland129 contributions66 helpful votes
We really enjoyed our family stay. Really nice staff. Good location. Great breakfast and dinner. Nice complimentary teatime in the afternoon. Great bathroom. As our room was opposite the lift there was some noise sometimes. We will definitely come back!
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Date of stay: June 2021Trip type: Travelled with family
115ddd wrote a review Jul 2021
Pittsburgh, Pennsylvania2 contributions1 helpful vote
The hotel is literally less than a two-minute walk from the train station, even though we took their cab pickup service that they provide. The stafff is very accommodating and friendly. Breakfast is included in the room rate, which is an added bonus since there were many choices, as well as gluten-free items. They also have an afternoon tea time, which was a great mid-afternoon snack. Would defnitely stay here again.
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Review collected in partnership with Best Western
Date of stay: July 2021
Sleep Quality
O W wrote a review May 2021
West Dunbartonshire, United Kingdom8 contributions8 helpful votes
Well situated very close to the station. Nice modern room and bathroom but no view at all (room 200 on second floor is facing other buildings). Evening meals in the restaurant were rather average: on 5 dishes tasted, 1 was really good, the 4 others were pretty average for me. Highlight was the the breakfast and its butterkopf (a kind of traditional swiss brioche bread that is pleated, called tresse in french), probably the best I've ever tasted.
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Date of stay: May 2021
Sleep Quality
US$150 - US$294 (Based on Average Rates for a Standard Room)
best western butterfly, best western zermatt, zermatt best western
SwitzerlandSwiss AlpsCanton of ValaisZermatt
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Frequently Asked Questions about Hotel Butterfly
Which popular attractions are close to Hotel Butterfly?
Nearby attractions include Alpine Ski School (0.4 km), Zermatt Ski School European Snowsport (ES) (0.2 km), and Summit Ski & Snowboard School (0.2 km).
What are some of the property amenities at Hotel Butterfly?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hotel Butterfly?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hotel Butterfly?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Butterfly?
Conveniently located restaurants include L'Atelier Grandsire, Petit Royal Café, and saycheese!.
Are there opportunities to exercise at Hotel Butterfly?
Yes, guests have access to a sauna during their stay.
Is Hotel Butterfly located near the city centre?
Yes, it is 0.2 km away from the centre of Zermatt.
Are any cleaning services offered at Hotel Butterfly?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Butterfly?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel Butterfly?
The staff speaks multiple languages, including English, French, German, and Italian.
Are there any historical sites close to Hotel Butterfly?
Many travellers enjoy visiting Kapelle Blatten "Maria Rosenkranzkönigin" (1.9 km), Beresina-Haus (0.5 km), and Bergführerdenkmal (0.4 km).