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Residence & Bernerhof Hotels

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126 Reviews from our TripAdvisor Community

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Showing 115: English reviews
Level Contributor
4 reviews
Reviewed 4 weeks ago

It might not be a five star hotel, but it has decent rooms, good breakfast and the staff is very kind and hospitable. Its restaurant is great, we ate delicious food there, also the portion was huge! :) It probably has the best prices in Wengen, I can only recommend it.

Helpful?
Thank Adriána S
Aitkin, Minnesota
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 October 2016

The lobby had a pungent aroma, could be some of the food being served but couldn't pinpoint it and it's just a smell not a deal breaker. The rooms were small but efficient and 3 people slept comfortably. The staff was friendly.

Helpful?
Thank Steve L
Grimsby
Level Contributor
61 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 25 September 2016

We booked this Hotel at the last minute with A Holiday Company at a very good price and despite what other reviewers had complained about in the past, we were actually pleasantly surprised how great the whole experience was during our stay for a week half board. With regards to past customers complaining of a bad smell that greeted them... More 

Helpful?
Thank simonGrimsby
virgina
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 September 2016

Narrow, lightness, holes in sheets, smell of cheap plywood permeating room, mattress smelled of urine, pillows with no life, shower drain in shared bathroom stuffed with hair and old soap so it wouldn'the drain, low,low ceilings, old and dreary fiber board that was loosing it's grip on the ceiling, greasy feeling comforter cover sheets, airless, and, finally, my wife was... More 

Helpful?
1 Thank Tom f
Management response:

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback, but we could ascertain no infestation of bedbugs with ourselves at the hotel. More 

Travellers are raving about these Wengen hotels

Riyadh, Saudi Arabia
Level Contributor
4 reviews
Reviewed 10 September 2016 via mobile

Despite the delicious food which was really tasty, the whole circumstances were frustrating and disrespectful. The waiter and another waitress being so rude and ignorant even for simple request like a knife ! Delay in service and plenty of mistakes with no apologies or kindness in addressing the issue. We felt like being punched at certain point especially when we... More 

Helpful?
Thank aalkanhal
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 September 2016

This is one of my dream hotels. Quite good old antic wooden room with mountain view(depends on room you get but I was lucky) with a working clock tower nearby which would remind you of the good time you are spending every half hour :) . Staff was really friendly and explained various thing to-do in wengen. I would personally... More 

Helpful?
Thank Ankit J
Gainesville, Florida
Level Contributor
80 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 23 August 2016

Pleased with this hotel choice. The price is right. The location is right. The convenience of access is right. Very nice mountain above it accessible by cable car right down the street. Don't try to climb down it if you are not in excellent shape. I did and I had to be rescued by helicopter. But the experience was exactly... More 

Helpful?
Thank SandraD7
Santa Barbara, CA
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 August 2016 via mobile

Switzerland is super spendy, so it was a relief to find an affordable room with a phenomenal view at the Bernerhof in the charming village of Wengen. Don't be put off by the odor of the lobby... perhaps it's the fondue?? The room was fresh and clean and very comfortable. The bathroom was very small, but served its purpose just... More 

Helpful?
Thank sweet_t_sb
Emirate of Dubai, United Arab Emirates
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 July 2016 via mobile

Less than 200 meters walk from Wengen train station. Spacious rooms with balcony (Alps view). No lifts though, haul luggage via staircase. Friendly hotel staff. In house restaurant with good food (fondeau specials). Decent breakfast. Cheaper than hotels in adjacent Lauterbrunnen hence Wengen can be an ideal base to tour the entire Junfrau region & Bernese Alps. Nice open park... More 

Helpful?
Thank Ray C
Luxembourg City, Luxembourg
Level Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 11 July 2016

1. Attitude of the staff - we were told that check-in had to be by 9pm. We rushed to get there by then and found out they were checking people in past 10pm. 2. You have to pay for wi-fi ( which century are we in) and wi-fi is really bad at that. We were told by one person that... More 

Helpful?
1 Thank aad_an

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Amenities

Highlights
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet

Additional Information about Residence & Bernerhof Hotels

Address: Dorfstrasse, Wengen 3823, Switzerland
Region: Switzerland > Canton of Bern > Bernese Oberland > Jungfrau Region > Wengen
Price Range: €81 - €114 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Residence & Bernerhof Hotels 2*
Number of rooms: 50
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Also Known As:
Bernerhof Hotel Wengen
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Questions & Answers

Here's what travellers have asked, with answers from Residence & Bernerhof Hotels staff and other travellers.
3 questions
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Kolkata (Calcutta), India
8 months ago
London, United Kingdom
over a year ago

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Questions? Get answers from Residence & Bernerhof Hotels staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try To Get A First Floor Room Because There Is No Lift”
 of 5 bubbles simonGrimsby, 25 Sep 2016 | Read review
“Do not accept room 402”
 of 5 bubbles flattireonmytruck, 12 Sep 2016 | Read review
“Take a discount voucher 10% for hotel and pizzeria”
 of 5 bubbles ankitj260, 2 Sep 2016 | Read review
“If you are old, get a more expensive room. Cheapest rooms are on 5th floor with no elevator.”
 of 5 bubbles SandraD7, 23 Aug 2016 | Read review
“If you are not too mobile then best avoid the top floors - there is no lift.”
 of 5 bubbles mountainman099, 19 Mar 2016 | Read review
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