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Residence & Bernerhof Hotels

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128 Reviews from our TripAdvisor Community

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Showing 117: English reviews
Reviewed 2 weeks ago via mobile

I have a sensitive nose and just cannot get over the terrible smell of dog throughout the hotel. I even smelled it on the third floor. Other than that it was OK. Nice employees and pretty clean. Great location. We stayed in a room with two single beds and a baby bed and it was very tight. It was the...

Thank caleymeeks
Northern Virginia, Virginia
Reviewed 3 weeks ago

To our surprise, early-December in the beautiful village of Wengen was a slow time with few hotels or restaurants open. Only a few rooms were rented in this older hotel and it was very quiet. Our room was very nice and clean with a small, but functional bathroom in our room. The staff was very friendly and breakfast (extra) was...

Thank Gil33c
Reviewed 5 November 2016

It might not be a five star hotel, but it has decent rooms, good breakfast and the staff is very kind and hospitable. Its restaurant is great, we ate delicious food there, also the portion was huge! :) It probably has the best prices in Wengen, I can only recommend it.

Thank Adriána S
Aitkin, Minnesota
Reviewed 5 October 2016

The lobby had a pungent aroma, could be some of the food being served but couldn't pinpoint it and it's just a smell not a deal breaker. The rooms were small but efficient and 3 people slept comfortably. The staff was friendly.

Thank Steve L
Reviewed 25 September 2016

We booked this Hotel at the last minute with A Holiday Company at a very good price and despite what other reviewers had complained about in the past, we were actually pleasantly surprised how great the whole experience was during our stay for a week half board. With regards to past customers complaining of a bad smell that greeted them...

Thank simonGrimsby
Reviewed 12 September 2016

Narrow, lightness, holes in sheets, smell of cheap plywood permeating room, mattress smelled of urine, pillows with no life, shower drain in shared bathroom stuffed with hair and old soap so it wouldn'the drain, low,low ceilings, old and dreary fiber board that was loosing it's grip on the ceiling, greasy feeling comforter cover sheets, airless, and, finally, my wife was...

1Thank Tom f
Management response:

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback, but we could ascertain no infestation of bedbugs with ourselves at the hotel.

Riyadh, Saudi Arabia
Reviewed 10 September 2016 via mobile

Despite the delicious food which was really tasty, the whole circumstances were frustrating and disrespectful. The waiter and another waitress being so rude and ignorant even for simple request like a knife ! Delay in service and plenty of mistakes with no apologies or kindness in addressing the issue. We felt like being punched at certain point especially when we...

Thank aalkanhal
Reviewed 2 September 2016

This is one of my dream hotels. Quite good old antic wooden room with mountain view(depends on room you get but I was lucky) with a working clock tower nearby which would remind you of the good time you are spending every half hour :) . Staff was really friendly and explained various thing to-do in wengen. I would personally...

Thank Ankit J
Gainesville, Florida
Reviewed 23 August 2016

Pleased with this hotel choice. The price is right. The location is right. The convenience of access is right. Very nice mountain above it accessible by cable car right down the street. Don't try to climb down it if you are not in excellent shape. I did and I had to be rescued by helicopter. But the experience was exactly...

Thank SandraD7
Santa Barbara, CA
Reviewed 5 August 2016 via mobile

Switzerland is super spendy, so it was a relief to find an affordable room with a phenomenal view at the Bernerhof in the charming village of Wengen. Don't be put off by the odor of the lobby... perhaps it's the fondue?? The room was fresh and clean and very comfortable. The bathroom was very small, but served its purpose just...

Thank sweet_t_sb

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  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Public Wifi
  • Paid Wifi
  • Paid Internet

Additional Information about Residence & Bernerhof Hotels

Address: Dorfstrasse, Wengen 3823, Switzerland
Region: Switzerland > Canton of Bern > Bernese Oberland > Jungfrau Region > Wengen
Price Range: €77 - €160 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Residence & Bernerhof Hotels 2*
Number of rooms: 50
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Also Known As:
Bernerhof Hotel Wengen
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Questions & Answers

Here's what travellers have asked, with answers from Residence & Bernerhof Hotels staff and other travellers.
4 questions
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Kolkata (Calcutta), India
9 months ago
London, United Kingdom
over a year ago

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Questions? Get answers from Residence & Bernerhof Hotels staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try To Get A First Floor Room Because There Is No Lift”
 of 5 bubbles simonGrimsby, 25 Sep 2016 | Read review
“Do not accept room 402”
 of 5 bubbles flattireonmytruck, 12 Sep 2016 | Read review
“Take a discount voucher 10% for hotel and pizzeria”
 of 5 bubbles ankitj260, 2 Sep 2016 | Read review
“If you are old, get a more expensive room. Cheapest rooms are on 5th floor with no elevator.”
 of 5 bubbles SandraD7, 23 Aug 2016 | Read review
“If you are not too mobile then best avoid the top floors - there is no lift.”
 of 5 bubbles mountainman099, 19 Mar 2016 | Read review
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