A perfectly fine lodge, good value, friendly staff and our anex room had amazing views. Great stay with family. Although not central or direct ski access, all areas, Bodmi, Eiger etc are well served with frequent reliable busses. Accomodation in the anex was clean with fantastic views, with a bit of noise from the main road, as our room had both front and back balcony. The anex rooms are spacious and modern. Rooms were cleaned daily and the staff were very welcoming and helpful. The breakfast buffet was fine. Buffet food and drinks to order. The evening set 4 course meal also was fair value ~45CHF it is a bit odd walking across the road for breakfast, but we knew that’s what we were getting if staying in the crystal lodge anex. Thank you
We booked at Jungfrau Lodge Hotel. We recveived instead a room in the nice main building a room in the ugly building on the other side of the street. On the homepage and nearly everywhere only photos from the nice building can be found. It was very loud. On Sunday morning the staff began to clean before 8 o'clock. Breakfast was average, because no fruits and nothing special like pan cakes, omelette, waffles or chocolate cake/"Gipfel". We wanted a not hard cooked egg, we had to pay for that. Reception was not interested in our wish for a room with shower what we booked.
We had a room in the annex crystal. It was just an average room. Spacious and clean. The view was amazing and the bed was comfortable. We had a halfboard, the breakfast was subpar and the dinner was quite good, especially the fondue. The restaurant was nice and cosy and service was excellent our first night, but not as good the second night.
Cheap budget hotel however we could not sleep more than 4 hours as our room was directly facing the noisy railway while the main road, heavy traffic, was on the other side. Terrible location for what should have been a quiet and relaxing weekend! Maybe the noisiest location ever experienced in a Swiss mountain :(
It is ridiculous for such a hotel to exist.. WORST experience in my life! 1. Smelly bathroom - not sure if there is water leaking or broken toilet issue (can't tell) 2. Ongoing construction next door - the hotel arranged construction into rooms, which generated heavy noise and serious air pollution to all rooms; heavy machines used during the whole time; construction made our rooms shake violently during the whole period. 3. Dishonest staff - we were NOT told about the construction before check-in (we would definitely NEVER stay here if we were informed about the construction and pollution). 4. Rude customer service - we tried to communicate the construction issue and requested to change rooms - got denied firmly; the staff at the Front Desk acted like it was not his business. The hotel NEVER provided any solution to fix this huge issue; two staff over the phone used a nasty attitude to fend off us. 5. Because the hotel rejected to communicate, we had to request Booking.com to stand out on behalf of the customers. Booking.com wrote us back in an email that "the hotel refused further contact with us (Booking.com)... and refused to work with us..." 6. All the rude attitude/languages and construction described above were documented. If you need more information, feel free to see the videos on social media (Youtube).…
Conveniently located close to the train station - about 5-7 minute (mostly uphill) walk to the platform. Nice hotel, clean rooms. Everything feels a bit old/dated, but it’s not a problem. Main complaint about the rooms is that there are hardly any electrical socket for plugging in chargers, etc. Good breakfast buffet spread – many choices, and things are kept well stocked…cereals, breads, cheeses, juices, teas/coffee, eggs (boiled - free, others on request and for extra cost). Friendly, helpful staff - with very good English. Good wifi all over.
Nice hotel, good and clean rooms. A bit old/dated, but it’s fine. Only complaint about the rooms was the lack of electrical sockets…….a distinct lack of them! Good breakfast buffet spread – many choices, and well stocked……2-3 cereals, breads, cheeses, meats, juices, teas/coffee, boiled eggs. Other cooked options are available, but are an extra cost. Friendly and helpful staff. Good wifi in the rooms. Conveniently located close to the train station - about 10 minutes to the platform.
Four days on the hills and three in the Lodge. Superb setting, clean and well maintained. Staff were a delight and couldn't do enough for us. Only down side was on the second night I was kept awake until 2am by the horrendous snoring of someone in the room next door. Despite that would wholeheartedly recommend and I will be back.
7,200 feet above sea level you've to ride on the gondola to get there. Fabulous food, great views, wonderful walks in the summer and brilliant ski resort in the winter. Rooms are exceptionally clean and the staff very helpful. Our Swiss German isn't too good but we could converse with them. Nothing was too much trouble. Our room balcony overlooked The Mattahorn. Absolutely beautiful, healthy and breath-taking.
We had a fine stay here with a wonderful view, very claean rooms, and good atmosphere; very quit and an amazing breakfast served by friendly staff. I definitly wish to return; the hotel is in the entrance of the village but not faraway from the center, good location.