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Zuerichstrasse 3, Lucerne 6004 Switzerland
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (58)
Room & Suite (30)
Dining (16)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-out
Updated 16/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Ambassador
Updated 16/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#38 of 71 hotels in Lucerne
Location
Cleanliness
Service
Value
Travellers' Choice
The Ambassador is an attractive and welcoming city hotel in the heart of Lucerne, and at the heart of the action. Sights such as the world famous Lion Monument or the fascinating Bourbaki Panorama are right on the doorstep. The vibrant historical city centre is only a few steps away. Also close-by is the lakeshore promenade along Lake Lucerne, a delightful place to stroll along and take in the atmosphere.Rest and relax in our friendly rooms with four-star comfort. And enjoy the market-fresh cuisine at Restaurant Lapin.A multi-storey car park offering special discounted rates is available right next to the Hotel Ambassador. We look forward to seeing you
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Full view
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Car hire
Salon
Baggage storage
Currency exchange
Express check-in / check-out
Wifi
Restaurant
Breakfast buffet
Gift shop
Newspaper
Non-smoking hotel
Shops
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quiet
Languages Spoken
English, French, Russian, Spanish and 4 more
286Reviews11Q+A41Room tips
Traveller rating
  • 80
  • 128
  • 54
  • 16
  • 8
Time of year
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Popular mentions
Shail wrote a review Sep 2020
2 contributions
You won't be finding any staff in the evening hours, service is difficult to get. It gets deserted in the night hours. Location is good, breakfast is ok and staff is very stiff and unfriendly. Try avoding rooms in the back side of the hotel.
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Date of stay: October 2019
Cleanliness
Service
Sleep Quality
Room Tip: Avoid taking rooms in the backside
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chief1260 wrote a review Dec 2019
Halifax, Canada100 contributions32 helpful votes
This hotel was picked for us as part of our Grand Tour of Switzerland package. It is a very nice property and with a great location. The staff were excellent nd it was easy to leave the hotel and wander around this beautiful city. We were travelling by train and every bus at the stop goes to the train station. There were 8 of us and all enjoyed this property.
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Date of stay: September 2019
Rooms
Location
Service
1 Helpful vote
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nicolle l wrote a review Oct 2019
17 contributions1 helpful vote
The hotel is surrounded by restaurants and near sightseeing spots but our room is facing the main road so the noise is too much so we couldn't sleep. There is no ventilation in the room so we have to keep the window opened. The traffic and vehicle noise can be heard even when window is closed. Reception staff are friendly and helpful. The cafe provides free beverage during the day.
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Date of stay: October 2019Trip type: Travelled as a couple
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Response from Ferdinand Z, Inhaber at Hotel Ambassador
Responded 29 Nov 2019
Dear Nicole Thanks for your Feedback.We are sorry you spent a restless night with us. We only have the fans permanently in our rooms during the summer, but of course we would have given you one. We hope to welcome you again in Lucerne and send you our best regards, Sonia & Team
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SheilaM835 wrote a review Oct 2019
Sydney, Australia22 contributions3 helpful votes
Greeted by friendly receptionists. Small hotel with great central location. The room was clean, beds comfortable and shower powerful. The only aspect I did not like was that the room was too warm and the windows did not open wide enough to let in the fresh air. There was a standard fan in the room but it did not make much difference to the temperature.
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Review collected in partnership with this hotel
Date of stay: October 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
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Response from DelapaixSwitzerland, Inhaber at Hotel Ambassador
Responded 13 Oct 2019
Grüezi from Lucerne Thank you for your 5 Stars and full points. We are proud to read your comments. Great that you enjoyed your stay and we are looking forward to welcome you on another occasion. With best Regards Ferdinand Zehnder and Team
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Mytravadv wrote a review Sep 2019
Brisbane, Australia367 contributions100 helpful votes
We thought this hotel might be a bit too far to walk from the train station but it was fine and all on level ground. It overlooks a busy road but we did not notice the noise - probably because of the double glazed windows 😊. Perfect location to investigate the old city as its right on your door step. Don't bother with their pub next to this accom though - they are really rude and everything is way overpriced. We found the room to be smallish but enough room for us and our suitcases. It was modern and clean. Breakfast was lovely and the staff, especially the young girl worked so hard but still had time for a smile and special requests. You must try their boiled eggs - I thought they would be dry but no, they are cooked just right and are free range (yum). Not a big selection but all very fresh and trays kept full. I would definitely recommend this place.
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Date of stay: May 2019Trip type: Travelled as a couple
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Response from DelapaixSwitzerland, Inhaber at Hotel Ambassador
Responded 10 Sep 2019
Yeah, hello, thank you for your lovely comment about our Hotel. We are sorry about your experience in the Lucerne Pubs... Sometimes it can be all different. Maybe nextime we can recommend our Hotel own Restaurant Lapin? thank you very much for your comments about the breakfast Eggs and especially about the Service. I shall pass on your comment to the staff. They will be delighted and sure even smile more.... thank you again and hope to welcome you soon back here. With best Regards Ferdinand Zehnder and Team
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PRICE RANGE
US$123 - US$282 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ambassador hotel lucerne
LOCATION
SwitzerlandCanton of LucerneLucerne
NUMBER OF ROOMS
31
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Frequently Asked Questions about Hotel Ambassador
Which popular attractions are close to Hotel Ambassador?
Nearby attractions include Lake Lucerne (0.5 km), Lion Monument (0.2 km), and Hofkirche (0.3 km).
What are some of the property amenities at Hotel Ambassador?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Hotel Ambassador?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Hotel Ambassador?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Hotel Ambassador?
Conveniently located restaurants include Jialu National, Hotel Hofgarten Restaurant, and Song Pi Nong.
Is Hotel Ambassador located near the city centre?
Yes, it is 0.9 km away from the centre of Lucerne.
Are any cleaning services offered at Hotel Ambassador?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Ambassador?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Portuguese.
Are there any historical sites close to Hotel Ambassador?
Many travellers enjoy visiting Museggmauer (0.5 km), Nadelwehr (0.8 km), and Town Hall (0.6 km).
Is Hotel Ambassador accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.