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The Hotel Lucerne, Autograph Collection

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About
Location
Cleanliness
Service
Value
Certificate of Excellence
The Hotel is a unique establishment exuding charm and charisma in Lucerne Switzerland. No two guest rooms are alike – and each has a tale to tell. They lean away from the familiar and the everyday. The art lies not so much in what is included but in what is left out. Guests are invited to abandon themselves to the inspirational poetry which characterises this sense-awakening boutique deluxe hotel.
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Property amenities
Restaurant
Free High Speed Internet (WiFi)
Wheelchair Access
Room Service
Bar/Lounge
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Babysitting
Non-Smoking Hotel
Airport Transportation
Electric Vehicle Charging Station
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Minibar
Good to know
HOTEL STYLE
Quirky Hotels
Quiet
HOTEL CLASS
Hotel links
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Special Offer:FREE BREAKFAST WITH VISA
Hotel deals
Hotel packages
Location
Full view
100Great for walkers
Grade: 100 out of 100
335Restaurantswithin 0.5 km
60Attractionswithin 0.5 km
Reviews & more
466Reviews
184Photos
12Q+A
50Room tips
Traveller rating
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  • English
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Stayed two nights - great location close to station. Staff were very pleasant and I had a great meal one evening in the restaurant in the hotel (but oddly you can’t charge to your room so I had to go back upstairs to get a credit card). Same in bar last night when I went to get a
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Response from ManagerTH, Director of Operations at The Hotel Lucerne, Autograph Collection
Responded yesterday
Dear Guest, We thank you very much for your detailed review, with which you have evaluated your recent stay at THE HOTEL Lucerne, Autograph Collection. We are delighted to read that you were especially satisfied by the provided staff service. We will share your valuable feedback with all our staff members as we strive to exceed all our guests’ expectations and to provide the best service possible. Moreover, we are happy to see that you not only enjoyed the great location of the hotel, but also our in house restaurant BAM BOU by Thomas. On the other hand, we regret for not having met your expectations in regards to the hotel’s unique design and the brightness of the room. Gladly that we would like to encourage you to address such issues right after check-in. This in order to enable us to either assist with extra lamps or to assign a brighter room. We hope to have the opportunity to welcome you back to Lucerne soon, and would be more than happy to assist with a reservation, either for our sister hotel the Renaissance Lucerne Hotel, which is more classic in style, or THE HOTEL Lucerne, Autograph Collection, and assure to be on service with a brighter room. Kind regards, Lars Studer Director of Operations
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This hotel had the most amazing artwork I have ever seen in the room, the ceiling had a mural, very close to train station and restaurant's
There is a park across the street which is nice to sit and enjoy your morning coffee
Huge room and comfortable bed with automatic window lou
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Response from ManagerTH, Director of Operations at The Hotel Lucerne, Autograph Collection
Responded 3 weeks ago
Dear Guest, Thank you very much for having taken the time to evaluate your stay at THE HOTEL Lucerne, Autograph Collection and for sharing your wonderful feedback on TripAdvisor. We are delighted to read that you enjoyed not only the hotel’s unique style and design by Mr. Jean Nouvel, but also the city centre location with its surrounding. Furthermore, we are happy to see that you took advantage of the nearby park to enjoy your morning coffee. Moreover, it is a pleasure for us to read that you not only enjoyed the allocated room with its’ comfortable bedding and state of the art technology. We look forward to welcoming you back to THE HOTEL Lucerne, Autograph Collection again soon and thank you for the praise. Yours sincerely, Lars Studer Director of Operations
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This hotel is a lovely small property perfectly located within easy walking around Lucerne. The rooms are cool, be prpared they are not well lit, but they have great space, good beds and a good bathroom. The view from the 5th floor is lovely. Breakfast is perfect. The hotel
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Response from ManagerTH, Director of Operations at The Hotel Lucerne, Autograph Collection
Responded 4 weeks ago
Dear Guest, We thank you very much for your wonderful review with which you have evaluated your stay at THE HOTEL Lucerne, Autograph Collection. Your comments are very important to us and we believe other travellers will also enjoy reading your kind words on TripAdvisor. It is a pleasure for us to read that you felt comfortable in our city centre hotel and enjoyed the allocated room on the 5th floor with its view. Moreover, we are delighted to read that you not only enjoyed the rooms’ comfortable bedding and bathroom, but also the provided staff service by our highly motivated associates. We look forward to welcoming you to THE HOTEL Lucerne, Autograph Collection again soon. Thank you very much for the two thumbs up and your praise! Best regards from Lucerne, Lars Studer Director of Operations
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Positive: spacious room, big windows, comfortable bed, L’Occitane amenities and good location.
Negative: the room I stayed was decorated in a bright orange colour, furniture was cold, not inviting. It looked like a torture room from a sequence of the horror movie ”The Hostel”. Pl
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Response from ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection
Responded 16 Oct 2018
Dear Guest, First, we would like to thank you for having chosen THE HOTEL Lucerne, Autograph Collection while staying in Lucerne. Furthermore, we would also like to thank you for having taken the time to provide your honest feedback on TripAdvisor. It is with great pleasure to see that you enjoyed the spacious and bright room as well as the comfort of the bed and the provided bath amenities. Furthermore, we are also happy to see that you could profit from the city-center location of the hotel. On the other hand, we regret to learn that we did not meet your expectations in regards to the in-room furniture and to the design of the room. In order to better your experience with us, we can gladly be on service with a room in a different color and with a walk-in shower for any further stays. Furthermore, we regret to learn about your disappointment in regards to the breakfast offer. In order to provide a personal service and to guarantee fresh food, we are offering an a la carte breakfast. Nevertheless, to food selection is still as sumptuous as it can be. Along with different fresh prepared egg dishes like omelets, scrambled eggs or fried eggs, we offer over a wide range of different fruits, milk products, meat, bread, up to salmon and many more items. Additionally, we are very proud of our traditional Italian Coffee Machine, making probably the best coffee / espresso in town. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Lucerne. Gladly that we would like to take the opportunity and convince you of our service excellence. Kind regards, Marc Lechmann General Manager
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This hotel is situated close to the park, shopping and numerous cafes and restaurants. Also, The Hotel close to the train station and the lake. Ticket windows for lake cruises are within walking distance. Old Town is close by with many shopping venues.
The Hotel itself is modern,
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Response from ManagerTH, Director of Operations at The Hotel Lucerne, Autograph Collection
Responded 3 weeks ago
Dear Guest, We thank you very much for your kind words with which you have evaluated your stay at THE HOTEL Lucerne, Autograph Collection. Your comments on TripAdvisor are very important to us and we believe other travellers will also enjoy reading your kind words. We are delighted to read that you enjoyed not only the hotel’s unique style and design by Mr. Jean Nouvel, but also the city centre location with its surrounding. Furthermore, we are happy to see that you took advantage of our in house bar THE LOUNGE and enjoyed the restaurant BAM BOU by Thomas. Most of all, we are delighted to learn that you appreciated especially the provided staff service by our highly motivated associates. We look forward to welcoming you back to THE HOTEL Lucerne, Autograph Collection again soon and thank you for the praise and the recommendation. Yours sincerely, Lars Studer Director of Operations
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Photo provided by managementThe Hotel Lucerne, Autograph Collection
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Photo provided by managementThe Hotel Lucerne, Autograph Collection
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Photo provided by managementThe Hotel Lucerne, Autograph Collection
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Photo provided by managementThe Hotel Lucerne, Autograph Collection
Suite
Photo provided by managementThe Hotel Lucerne, Autograph Collection
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Previous
Hello-husband and I will be staying with you for five nights in late December. We have always stayed at your sister property on past trips but decided we will try your hotel this time for a new experience. My husband is a Platinum Premier Elite member and wants to know if we can have our breakfast each morning at your sister property, the Renaissance. If so, will we just tell them our room number at our hotel? Also, we would like to know if the bathroom in the Junior Suite Corner Room, Park View will have a door. It is a problem we have had at the Renaissance in the past. Thank you and we look forward to our stay with you in December!
May I know how much is breakfast?
Dear Sir, Thank you for your interest in THE HOTEL Lucerne, Autograph Collection. Of course you may ask us how much breakfast costs. On this point I would also like to inform you that we do not offer a breakfast buffet, instead we serve it as a la carte version. Our guests get a nice tower with different cuts of meat and cheese as well as salmon. We also serve various yoghurts, juices, muesli and much more. In addition, you are also invited to order fresh egg dishes, which are freshly prepared for you. Our lovely a la carte breakfast costs CHF 30.00 per person. If you have any further questions or if we can be of assistance with additional information, please do not hesitate to contact us again. Best regards from Lucerne, Lars Studer Director of Operations
1 vote
The hotel has a parking?
Dear As_3d, Thank you very much for the shown interest in The Hotel Lucerne, Autograph Collection. We offer valet parking at a daily fee of CHF 35 or off-site parking at a daily fee of CHF 15. Kindly contact the Reception in advance to order valet parking services. The whole team of The Hotel Lucerne, Autograph Collection would be more than happy to welcoming you to Lucerne soon. In the meantime we wish you the very best and remain with kind regards. Marc Lechmann General Manager
0 votes
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We have a corner suite booked at the end of the month and our reservation states a guaranteed king bed. I wanted to confirm that this is a true king bed and not 2 twins pushed together. Our 4 year old daughter will be with us and can share our bed if it is a king, but if it is 2 twins she would need her own bed.
Dear catapult Thank you very much for having chosen THE HOTEL Lucerne – Autograph Collection. It is a pleasure to welcome you and your family for a stay at the end of the month. We will take note of your request and make sure that we will assign the suite with a King Size bed. As an option, we will also reserve an extra bed. Should you have any further questions, please do not hesitate to contact me by writing an E-Mail to operations@the-hotel.ch In the meantime I remain with best regards from sunny Lucerne. Louis Achermann Director of Operations
-1 votes
Hi reservation I'm staying in your hotel in sep Would you please advise that you supply the local transit pass? What does it cover? I intend to go to Rehinfall , Mt Pilatus and Mt Rigi Would this pass cover for these trips ? Thank you Regards Hannah
Dear Hannah First of all we would like to thank you for having chosen THE HOTEL Lucerne – Autograph Collection while you stay in Lucerne. We are delighted to help you prepare your trip to Switzerland. The Swiss Travel Pass entitles you to unlimited travel on consecutive days throughout the rail, bus and boat Swiss Travel System network. The Swiss Travel Pass is available for 3, 4, 8 or 15 days. Mount Rigi as well as Mount Pilatus can be reached with the Pass as well as the journey to the Rhine Fall or alternative train rides throughout Switzerland. The privately operated boat tours at the Rhine Falls are excluded from the Pass. The pass also covers scenic routes and local trams and buses in 75 towns and cities and offers 50% reduction on most mountain railways and cable cars. The Swiss Travel Pass also includes the Swiss Museum Pass, allowing you free entrance to 500 museums and exhibitions. We hope that this information was helpful and we are looking forward to welcoming you in September at THE HOTEL Lucerne – Autograph Collection. In the meantime we remain with kind regards. Louis Achermann Director of Operations
0 votes
Previous
"I think the higher the better if you are looking for a view."
"We had top floor, there was another level below us also with balconies."
"The Semperstrasse has a great view of the church!"
"A view over the park is nice. The church next door rings their bells regularly."
"Fourth floor was great."
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PRICE RANGE
US$204 - US$357 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel lucerne
FORMERLY KNOWN AS
The Hotel
LOCATION
SwitzerlandCanton of LucerneLucerne
NUMBER OF ROOMS
30
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