My wife and I absolutely loved this hotel, with it's tasteful, modern design, spacious rooms and floor-to-ceiling views of Lake Lucerne and the mountains. We were also lucky to have (in low season) the wellness center all to ourselves. Loved jumping into the lake to cool down from the sauna. With facilities like this, why bother with Austria?
Great service, fantastic location, great view. The rooms are clean, functional, comfortable, and quiet at night. The bartender is incredible - just to experience him it is worth a visit. The only improvement I can recommend is the motorcycle parking, which is very cumbersome to use.
A fantastic oasis right on the lake, with huge bedrooms and magical views. It’s a very short walk to the wonderful transport museum, and then a longer but very pretty walk all the way into the city (unless you prefer to take the bus, which stops directly outside the hotel). Service was impeccable. Dinner at the hotel restaurant Hermitage was delicious, again with spectacular views over the lake and breakfast was delicious. Everything was geared for cleanliness and Covid-friendly, so we felt safe and well looked after. There are hotels nearer the city centre, however we far preferred the wonderful lake walk back to what seemed to be one of the few hotels directly on the lakeside. We will most definitely return!
After my super advice 5 years ago saying we will come back, we finally did. The hotel is still a perfect stay unfortunately the service is not worth neither the price nor the four stars. I should have noticed when I had problems with my reservation. I replied by phone and by email to confirm my reservation. I received an email of cancellation. There is no communication between the staff. Called again to get my reservation confirmed and received it by e-mail. I was confident it was ok. When we got to the hotel the reservation offer was not what I have asked for. The correction was made at the reception desk with a word of excuse but no gesture of good will. We had booked the time out offer that was nice but not worth it (they had a problem in the kitchen and we were served a bit later but that happens). The staff at the restaurant exception made for two of three of them, don’t look happy or welcoming. In fine, although we enjoyed the location we were quite disappointed by the service AND when you pay a room this price the minimum is to offer the parking fee knowing that the hotel is out of the city center and most of the travelers reach the hotel by car.…
This hotel is just wonderful with beautiful view on the lake and Pilatus Mountain. Room was just unbelievable and very clean. Breakfast and restaurant are really good and food is just mouth-wathering. I recommend it this hotel to everyone want to visit Lucerne. Furthermore you don't need to take car for going in the city or for visiting Pilatus Mountain
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