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Update from hotel: This property has indicated that they are taking safety precautions against COVID-19 and is temporarily closed until 25/02/2021.Read more
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Travel safe during COVID-19
What you can expect during your stay
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Individually wrapped toiletries
Updated 20/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Seehotel Hermitage Luzern
Updated 20/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#11 of 71 hotels in Lucerne
Location
Cleanliness
Service
Value
Travellers' Choice
At its privileged lakeside location, Seehotel Hermitage offers you the perfect mix of relaxation and experience. With all the amenities your heart desires. So you can indulge all your senses. Lake Lucerne, the mountains, the city, the excellent cuisine and the unique ambiance. Discover a magical place. And treat yourself to something more.
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Room & Suite (310)310
Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
Languages Spoken
English, French, German
Location
Full view
52Somewhat walkable
Grade: 52 out of 100
706Restaurantswithin 10 km
173Attractionswithin 10 km
Contact
Seeburgstrasse 72, Lucerne 6006 Switzerland
Name/address in local language
Getting there
Car HireSee all Lucerne car hire
1,304Reviews19Q+A100Room tips
Reviews
Traveller rating
- 848
- 329
- 75
- 39
- 13
Time of year
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Popular mentions
My wife and I absolutely loved this hotel, with it's tasteful, modern design, spacious rooms and floor-to-ceiling views of Lake Lucerne and the mountains. We were also lucky to have (in low season) the wellness center all to ourselves. Loved jumping into the lake to cool down from the sauna. With facilities like this, why bother with Austria?
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Date of stay: October 2020
Rooms
Location
Service
Helpful
Response from Anja Preiser, Geschäftsführer at Seehotel Hermitage Luzern
Responded 5 Nov 2020
Dear jaywD3021JT, Thank you very much that you have taken your time for giving us such a good feedback about your stay with us. The whole team is very happy to read that you enjoyed staying with us. It was a pleasure for us to have you as our guests and even more to welcoming you another time at our hotel. Best regards, Anja Preiser, Quality Management
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Great service, fantastic location, great view. The rooms are clean, functional, comfortable, and quiet at night. The bartender is incredible - just to experience him it is worth a visit. The only improvement I can recommend is the motorcycle parking, which is very cumbersome to use.
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Date of stay: September 2020Trip type: Travelled on business
Value
Location
Service
Room Tip: Pick lakeside -- which is all rooms!!!!
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Helpful
Response from Anja Preiser, Marketing at Seehotel Hermitage Luzern
Responded 16 Sep 2020
Dear guest, We thank you very much for your positive feedback. The whole team and especially our bartender Steve is very happy to read that you enjoyed staying with us. It was a pleasure for us to have you as our guests and even more to welcoming you another time at our hotel. Best regards from Lucerne, Anja Preiser, Quality Management
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A fantastic oasis right on the lake, with huge bedrooms and magical views. It’s a very short walk to the wonderful transport museum, and then a longer but very pretty walk all the way into the city (unless you prefer to take the bus, which stops directly outside the hotel). Service was impeccable. Dinner at the hotel restaurant Hermitage was delicious, again with spectacular views over the lake and breakfast was delicious. Everything was geared for cleanliness and Covid-friendly, so we felt safe and well looked after. There are hotels nearer the city centre, however we far preferred the wonderful lake walk back to what seemed to be one of the few hotels directly on the lakeside. We will most definitely return!
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Date of stay: September 2020
Value
Service
Sleep Quality
Room Tip: It seems every room offers a fantastic lake view
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Helpful
Response from Anja Preiser, Marketing at Seehotel Hermitage Luzern
Responded 15 Sep 2020
Dear Debi W, WOW - We thank you very much for your positive feedback. The whole team is very happy to read that you enjoyed staying with us. It was a pleasure for us to have you as our guests and even more to welcoming you another time at our hotel. Best regards, Anja Preiser, Quality Management
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After my super advice 5 years ago saying we will come back, we finally did. The hotel is still a perfect stay unfortunately the service is not worth neither the price nor the four stars. I should have noticed when I had problems with my reservation. I replied by phone and by email to confirm my reservation. I received an email of cancellation. There is no communication between the staff. Called again to get my reservation confirmed and received it by e-mail. I was confident it was ok. When we got to the hotel the reservation offer was not what I have asked for. The correction was made at the reception desk with a word of excuse but no gesture of good will. We had booked the time out offer that was nice but not worth it (they had a problem in the kitchen and we were served a bit later but that happens). The staff at the restaurant exception made for two of three of them, don’t look happy or welcoming. In fine, although we enjoyed the location we were quite disappointed by the service AND when you pay a room this price the minimum is to offer the parking fee knowing that the hotel is out of the city center and most of the travelers reach the hotel by car.…
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Date of stay: August 2020Trip type: Travelled with family
Helpful
Response from Anja Preiser, Geschäftsführer at Seehotel Hermitage Luzern
Responded 13 Aug 2020
Dear cizi, Thank you for coming back to our hotel and taking the time to give us feedback. We are sorry for not meeting your expectations. We strive to provide a seamless experience from the reservation process and throughout your stay. There was some miscommunication between our staff members about your booking, please accept our apologies for the inconvenience caused. We hope you still enjoyed your stay with us and dinner at our restaurant. Your feedback has been passed on to the team for discussion, and – where necessary – suitable action will be instigated. As you may know, we have different packages available for various occasions. We do hope you will return in the future so that we can provide you with a perfect experience. Kind regards, Anja Preiser, Quality Management
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This hotel is just wonderful with beautiful view on the lake and Pilatus Mountain. Room was just unbelievable and very clean. Breakfast and restaurant are really good and food is just mouth-wathering. I recommend it this hotel to everyone want to visit Lucerne. Furthermore you don't need to take car for going in the city or for visiting Pilatus Mountain
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Date of stay: July 2020Trip type: Travelled as a couple
Helpful
Response from Anja Preiser, Marketing at Seehotel Hermitage Luzern
Responded 29 Jul 2020
Dear LoicH8585, Wow - What a great rating! Thank you so much for your fantastic feedback. We are very pleased to read that you had a wonderful stay with us and hope to welcome you soon again as our guest. In the meantime we send you our best regards from the lakeside Anja Preiser, Quality Management
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PRICE RANGE
US$192 - US$380 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
seehotel hermitage luzern lucerne
LOCATION
SwitzerlandCanton of LucerneLucerne
NUMBER OF ROOMS
69
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Claim Your Listing Frequently Asked Questions about Seehotel Hermitage Luzern
Which popular attractions are close to Seehotel Hermitage Luzern?
Nearby attractions include Schloss Meggenhorn (1.0 km), Musikpavillon am Nationalquai (1.1 km), and Englischer Friedhof (1.0 km).
What are some of the property amenities at Seehotel Hermitage Luzern?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Seehotel Hermitage Luzern?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Seehotel Hermitage Luzern?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Seehotel Hermitage Luzern?
Conveniently located restaurants include Richemont Gastronomie, Restaurant Hermitage, and Seehaus Grill.
Are there opportunities to exercise at Seehotel Hermitage Luzern?
Yes, guests have access to a fitness centre and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Seehotel Hermitage Luzern?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Seehotel Hermitage Luzern?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Seehotel Hermitage Luzern offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Seehotel Hermitage Luzern?
The staff speaks multiple languages, including English, French, and German.
Are there any historical sites close to Seehotel Hermitage Luzern?
Many travellers enjoy visiting Museggmauer (3.6 km), Nadelwehr (3.6 km), and Town Hall (3.4 km).