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Palace Luzern

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907 Reviews from our TripAdvisor Community

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Showing 577: English reviews
Fairfax County, Virginia
Reviewed 29 October 2016

My husband and I stayed here for 2 nights. Our jaws dropped when we walked out onto our private balcony to the lake views!! The hotel is dripping with elegance! The room was very spacious, comfortable and no detail left out. We loved the toiletries, towels and turn down service each night. The concierge desk was SO very helpful in...

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Helpful?
Thank LAE-Travel4me
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear LAE-Travel4me Thank you very much for your lovely feedback. It is nice to hear that you enjoyed the private balcony with view on the alps. I am happy to learn that you had a great time and that you have been satisfied with our service and location. I will cheer the compliment with my team and especially the concierge...

New York City, New York
Reviewed 26 October 2016 via mobile

I went with my Dad and Brother on our trip across Switzerland - and we thought the palace was fantastic. We had two Junior Suites facing the lake and found the rooms to be modern, comfortable, well decorated. The service was fantastic. What floored us was the concierge took the liberty to have our car retrieved from valet parking and...

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Helpful?
Thank John T
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear John T Thank you very much for your lovely feedback. We are happy that you have thoroughly enjoyed your Junior Suite facing the lake. Nice to hear that you were happy with the service at the PALACE LUZERN. We do hope to welcome you back in the hopefully not too distant future. Best regards Raymond Hunziker General Manager

Melbourne, Australia
Reviewed 26 October 2016 via mobile

We were updated to an extremely large and modern room with beautiful views across the water and along the promenade, large comfortable bed, sitting area with lovely chaise lounges and lovely modern lamps. Lovely large bathroom with a bath, separate shower, toilet and twin basins. Plenty of towels and amenities. There were no tea or coffee facilities in the room....

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Helpful?
Thank elliot_neck
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear elliot_neck Thank you for the great feedback. We are happy to hear that you had a good time at the PALACE LUZERN and that you enjoyed the modern room. Nice to hear that you were happy with the service in our hotel. We do hope to welcome you back in the hopefully not too distant future. Best regards Raymond...

Brussels
Reviewed 24 October 2016

The Palace is probably the BEST hotel I ever stayed in.. a classic old style Swiss lakeside hotel. Fantastic location right on the lake, old fashioned but tasteful lobby and reception. Large well appointed rooms (some) with balconies overlooking the lake - fantastic bathroom with tub and separate shower/toilet. Bedrooms with high class fittings and everything you could possibly want,...

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Helpful?
Thank PGRBrussels
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear PGRBrussels Thank you so much for your lovely comment, that I will proudly share with my team. It is great to hear that the PALACE LUZERN is probably the best hotel you have ever stayed in. What a compliment! We do hope to welcome you back in the hopefully not too distant future, hopefully for more than one night....

Tucson, Arizona
Reviewed 19 October 2016

You will love this hotel from the moment you walk in the door. The staff is friendly, welcoming, and efficient. They upgraded us to what I would call a mini suite with a great view of the lake. The room was spacious, and the bathroom was large and very clean. The bath had a shower and tub. Nice linens and...

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Helpful?
Thank Hank N
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Hank N Thank you very much for your lovely feedback on TripAdvisor. We are glad to hear that you have thoroughly enjoyed your Junior Suite facing the lake. A spectacular view from our rooms is guaranteed! We do hope to welcome you back in the hopefully not too distant future. Best regards Raymond Hunziker General Manager

Abingdon, United Kingdom
Reviewed 14 October 2016

An amazing hotel on the lakeside. Room had a balcony and lake view. Friendly staff. Great choices for breakfast, they even provided me with lactose free milk. A short walk to the centre of town and to lake cruises. A must is a trip up Mount Pilatus, the concierge can provide tickets.

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1Thank luktutts
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear luktutts Thank you very much for your lovely feedback. We are glad you have enjoyed your stay with us including a worthwile trip to our house mountain Pilatus. We do hope to welcome you back in the hopefully not too distant future. Best regards Raymond Hunziker General Manager

Shaker Heights, Ohio
Reviewed 13 October 2016

Our travel planner (Bucher Travel) did a great job recommending this hotel. We splurged for a large room with a lake view, and it was spectacular. Sitting area, Dressing Area with two closets, large bathroom, very comfortable bed, balcony seating, french door windows which could stay open for fresh air breezes. Great location within walking distance of most attractions, including...

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Helpful?
Thank Lady_Alka
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Lady_Alka Thank you so much for your great feedback about your stay. We are glad you have enjoyed your spacious rooms with our five star amenities. With pleasure I will forward your feedback to my team, especially to hte front desk staff. We do hope to welcome you back to the PALACE LUZERN in the hopefully not too distant...

Waddington, New York
Reviewed 12 October 2016

My husband and I decided, rather last minute, to go to Switzerland for a 3 day weekend. The hotel staff was very welcoming.. We were picked up on time by a very nice driver who was informative and friendly. The room was exceptional with a lovely sitting/living room and a very comfortable bed. The heated towel racks and floors make...

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Helpful?
Thank SenseiSandra1956
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear SenseiSandra1956 Thank you very much for your lovely feedback. I am pleased to read that you have thoroughly enjoyed your 3 day weekend here at the PALACE LUZERN. We are already looking forward to welcoming you back to our beautiful hotel with cozy rooms directly on the shores of Lake Lucerne. Best regards Raymond Hunziker General Manager

Lowell, Massachusetts
Reviewed 11 October 2016

Sits on shore of lake Lucerne with great view of Mount Pilatus. Had large room with sitting area very nice great lake views. Sitting area was in front of huge window with views of the Swiss Alps, Mt Pilatus, Lucerne and Lake Lucerne. Our room included breakfast which was excellent with a large variety of foods, plus, if desired, eggs,...

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Helpful?
Thank Paul S
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Paul S Thank you very much for your feedback. It is great to hear that you have thoroughly enjoyed your Viking pre cruise trip here at the PALACE LUZERN. The view from our rooms is spectacular. At the moment you can see the colorful trees in the front with the snow-capped peaks of the Central Swiss Alps in the...

Excelsior, Minnesota
Reviewed 8 October 2016

My husband and I couldn't have been more pleased with the Palace Hotel. From the moment we arrived the staff was extremely helpful and pleasant regarding our every need. Our room had a wonderful terrace facing Lake Lucerne and was beautifully appointed with modern fixtures and comfortable beds and seating. Everything was very efficient and functioned perfectly. We really wouldn't...

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Helpful?
Thank Kim and Tom M
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Tom M Thank you so much for your lovely feedback on TripAdvisor. I am so pleased that you would not change a thing about your stay and with pleasure I will share your much appreciated review with my team. We do hope that you will come back to Lucerne another time and we are already looking forward to welcoming...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Elegant lakefront Hotel with elaborately carved stone facade, rooftop cupolas & spires; within walking distance to Old Town. ... more   less 

Additional Information about Palace Luzern

Address: Haldenstrasse 10 | 6002 Luzern, Lucerne 6006, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Price Range: €241 - €482 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palace Luzern 5*
Number of rooms: 129
Reservation Options:
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Also Known As:
Palace Luzern Lucerne
Palace Luzern Hotel Lucerne
Hotel Style:
#2 Luxury Hotel in Lucerne
#2 Romantic Hotel in Lucerne
#3 Family Hotel in Lucerne
#4 Business Hotel in Lucerne
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Questions & Answers

Here's what travellers have asked, with answers from Palace Luzern staff and other travellers.
17 questions
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Questions? Get answers from Palace Luzern staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with a view of Lake Lucerne are great!”
 of 5 bubbles Microblue4, 2 Dec 2016 | Read review
“Get a room with a view over the lake. Some rooms smaller than others. Room 235 is quite large.”
 of 5 bubbles jeffg803, 22 Nov 2016 | Read review
“Grab a lake view room”
 of 5 bubbles Inukshukasia, 16 Nov 2016 | Read review
“I'd recommend higher level room with balcony with lake view.”
  • View from bathroom looking (through glass window) into bedroom area
  • Separate doors for toilet area and for shower area
  • View from our balcony
  • View from our balcony
 of 5 bubbles LeeLee7576, 11 Nov 2016 | Read review
“Lake view with private balcony!!! Worth every penny!”
 of 5 bubbles LAE-Travel4me, 29 Oct 2016 | Read review
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