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Palace Luzern

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938 Reviews from our TripAdvisor Community

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Showing 589: English reviews
Dubai, United Arab Emirates
Reviewed 3 weeks ago via mobile

A short visit with unforgettable experience! A great stay indeed this is what I can say about the few days we spent at Palace Luzern Hotel & quite memorable. Everything was beyond perfect about this hotel. They have a wonderful spa (sauna & steam room) plus relaxation room where you can have a cup of herbal tea & read a...

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Helpful?
Thank WaleedAKAS
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Waleed Al Shawwa Thank you very much for your stay at the Palace Luzern and your lovely feedback. I am very happy that you felt welcome and appreciated at our hotel and that you have enjoyed your time with us. I feel very pleased that the whole team managed to individualize your stay. I have forwarded your comments to...

Reviewed 3 weeks ago via mobile

I was in business in Lucerne for a few days and we stayed at the Palace. This hotel is phenomenal! The staff is very courteous and the service is top notch! The location is outstanding since you can walk to nearly all the local attractions and points of interest. The breakfast every morning was excellent! Really good variety of dishes,...

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Thank Jose O
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Jose O Thank you very much for your stay at the Palace Luzern and your feedback on Tripadvisor. I am very happy to learn that you have enjoyed your stay and that you keep good memories about it. I am looking forward to welcoming you soon again at the shores of Lake Lucerne and wish you all the best...

Wayne, United States
Reviewed 3 December 2016

The Palace Hotel Luzern is simply a jewel of a hotel. We spent 5 days in a lovely Junior Suite on the lake side of the hotel, while we attended the Piano Festival, and are already looking forward to our return next year. The Lobby, Bar, and Breakfast rooms are comfortable and visually stunning, but it is the staff and...

Review collected in partnership with The Leading Hotels of the World
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Thank 668howardk
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear 668howardk Thank you very much for your positive feedback. We are very happy to hear that you have thoroughly enjoyed your stay with us and it is a pleasure to pass on the compliments to the whole team. I am looking forward to welcome you back next year to the PALACE LUZERN and wish you a merry Christmas. Best...

Sherwood Park, Canada
Reviewed 2 December 2016

This is an absolutely first-class hotel with first-class staff. Our only difficulty came when we made the mistake of bringing an adapter for a curling iron when a converter would have been necessary. All the hotel's suitable substitutes were on loan. This is not a criticism of the hotel; it's just a tip for other North Americans to be prepared...

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Thank Bill S
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Bill S Thank you so much for your feedback on TripAdvisor. We are happy to hear that you have thoroughly enjoyed your stay with us, and that you keep good memories about your time at Lucerne. We are looking forward to welcoming you back to the PALACE LUZERN and wish you a merry Christmas. Best regards Raymond Hunziker General...

Salzburg, Austria
Reviewed 26 November 2016

Warm welcome from concierge and reception team. Amazing guest rooms with beautiful view over the lake. Relaxing and quiet atmosphere at the spa facilities. Great variety at the breakfast buffet. Location of hotel is great with walking distance to city centre.

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Thank carinasams0806
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear carinasams0806 Thank you very much for your lovely comment on TripAdvisor. I am happy to hear that you have thoroughly enjoyed your stay with us. With pleasure I will forward your feedback to the whole team. It would be our pleasure to welcome you back to our beautiful hotel directly on the shores of Lake Lucerne. Best regards Catherine...

San Diego, California
Reviewed 22 November 2016

Beautiful old hotel. Well-maintained period décor. Quiet. Clean. Sumptuous bathroom with separate shower and tub. Pay parking underground next to the hotel. Easy walking distance to old town and covered bridges. Luxurious steam and sauna facilities. Quiet and efficient ventilation. Huge bed. Complimentary bottled water, juice, coke, and beer in mini refrigerator. Our room, 235 I think, extended from the...

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Thank jeff g
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear jeff g Thank you for your great feedback on TripAdvisor. I am glad to hear that you have thoroughly enjoyed your stay and you were happy with the service. With pleasure I will forward your feedback to the team of the PALACE LUZERN, who are dedicated hosts. It would be our pleasure to welcome you again to our beautiful...

High Wycombe, United Kingdom
Reviewed 22 November 2016

Stayed for 2 nights in a beautiful room with a lake view. Short walk to the station and old town. Staff couldn't be more helpful. We didn't use the restaurant but the menu looked nice. I would definitely be happy to stay there again if I visited the city again.

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Thank neilwilson55
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear neilwilson55 Thank you very much for your lovely feedback on TripAdvisor. We are glad to hear that you have thoroughly enjoyed your stay. With pleasure I will forward your feedback to my team. We do hope to welcome you back in the hopefully not too distant future. Best regards Catherine Hunziker Directice

Asia
Reviewed 16 November 2016

The level of service - as would be expected at this level of hotel - was top notch. The rooms are large and have great views of the mountains and lake. Marlin restaurant is also very good. The hotel is a bit of a walk from the train station but that can be a plus as it is in a...

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Thank Inukshukasia
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Inukshukasia Thank you so much for your lovely feedback that I will proudly share with my team. It is great to hear that you have thoroughly enjoyed your time here in Lucerne. I am happy that you selected the PALACE LUZERN, and I am even happier that you have been pleased with your choice. We do hope to welcome...

beverly hills
Reviewed 11 November 2016

we enjoyed our stay at the Palace Luzern. This second visit we were upgraded to a beautiful corner suite with a wonderful view over the lake to the snow capped mountains! As usual the service was friendly and helpful which is befitting of a 5 star hotel. Room service was quick and our en suite dinner was tasty. Breakfast was...

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Thank jay r
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear jay r Thank you very much for your review on TripAdvisor. I am happy to hear you had a great time in our corner suite with the beautiful view over the lake and the mountains. With pleasure I will forward your feedback to Carla as well as the whole team. We look forward to welcome you back to our...

FL
Reviewed 11 November 2016

We stayed here in early October. The hotel is beautiful and our room was huge with two small walk out private balconies with spectacular views. We entered our room and had a personal welcome message on our television. Not only was the room huge, the bathroom was, as well. Everything was clean -- They seem to pay very close attention...

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Thank LeeLee7576
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear LeeLee7576 Thank you so much for your great feedback on TripAdvisor. We are very happy to hear that you have thoroughly enjoyed your huge room, the private balconies and our amenities. With pleasure I will forward your feedback to the team, who are dedicated hosts. I have also taken note of your constructive comments regarding coffee making facilities in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Elegant lakefront Hotel with elaborately carved stone facade, rooftop cupolas & spires; within walking distance to Old Town. ... more   less 

Additional Information about Palace Luzern

Address: Haldenstrasse 10 | 6002 Luzern, Lucerne 6006, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Price Range: €247 - €477 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palace Luzern 5*
Number of rooms: 129
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Cheap Tickets and DerbySoft Ltd Shanghai HQ so you can book your Palace Luzern reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Palace Luzern Lucerne
Palace Luzern Hotel Lucerne
Hotel Style:
#2 Romantic Hotel in Lucerne
#2 Luxury Hotel in Lucerne
#3 Family Hotel in Lucerne
#4 Business Hotel in Lucerne
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Questions & Answers

Here's what travellers have asked, with answers from Palace Luzern staff and other travellers.
18 questions
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Questions? Get answers from Palace Luzern staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We paid a little bit extra for a couch that turned into a bed, so we got a much larger room. Was well worth it.”
 of 5 bubbles PaulaBeaverFalls_PA, 14 Jan 2017 | Read review
“A room facing the lake is a must and try their breakfast”
 of 5 bubbles ElleP987, 10 Jan 2017 | Read review
“A corner turret room if price OK for you.”
 of 5 bubbles LesleyC94, 9 Jan 2017 | Read review
“Rooms with a view of Lake Lucerne are great!”
 of 5 bubbles Microblue4, 2 Dec 2016 | Read review
“Get a room with a view over the lake. Some rooms smaller than others. Room 235 is quite large.”
 of 5 bubbles jeffg803, 22 Nov 2016 | Read review
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