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Grand Hotel National

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Traveller (303)
Room & Suite (161)
Dining (19)
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Overview
  • Excellent62%
  • Very good21%
  • Average8%
  • Poor6%
  • Terrible3%
Travellers talk about
“lake lucerne”(33 reviews)
“junior suite”(20 reviews)
“old town”(27 reviews)
Free Wifi
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
5 Star Hotel
All hotel details
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Reviews (465)
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332 results
Traveller rating
209
72
27
15
9
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LanguageEnglish
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209
72
27
15
9
Show reviews that mention
All reviewslake lucernejunior suiteold townstunning hotellarge batha city view roomstar servicetrain stationoverlooking the lakefresh fruittravel agentsitting areaperfect locationfree upgradenespresso machinetown centreair conditioner
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1 - 5 of 332 reviews
Reviewed 3 days ago via mobile

Despite the hotel’s age, the rooms, bar and restaurants at the Grand Hotel National are all well-renovated and maintained. Unfortunately, the hotel’s lobby and hallways are in need of an update. The hotel has a nice enough pool, but no gym. Members do have access...More

Thank nyr38
Reviewed 4 days ago

The Hotel had magnificent views over lake Lucerne.. My room and service was very comfortable. Could have done with electric sockets by the desk and a carpet in the bedroom (marble flooring throughout)More

Review collected in partnership with this hotel
Thank BRUMMELL
Response from GHNGuestRelations, Leiter Gästebetreuung at Grand Hotel NationalResponded today

Dear BRUMMELL The whole team of the GRAND HOTEL NATIONAL thanks you very much for your positive feedback. Your overwhelming words about your stay at our hotel are tremendously motivating for us. We are very glad to hear that you enjoyed your stay with us...More

Reviewed 6 days ago

The service and amenities were impeccable from the Reception Desk, Mohamed G. and Victoria K., to the Concierge, Susann L., to the Restaurant Headwaiter, Alex . Check-in was a breeze. We did not realize our room was not a lake-view room. Mohamed escorted us to...More

Thank hwbjr3145
Response from GHNGuestRelations, Leiter Gästebetreuung at Grand Hotel NationalResponded today

Dear hwbjr3145 Thank you very much for staying at the GRAND HOTEL NATIONAL and for taking the time to give us your personal feedback. Amazing feedback like yours is very important to us, as it is our highest aim and the greatest source of motivation...More

Reviewed 1 week ago via mobile

Beautiful view! Infact the best in luzern! The room was beautiful and the daily chocolates add the special touch. However it being my honeymoon i was alittle disappointed that the hotel didnt show any kind of consideration that it was. The bed also was broken...More

Thank mk020418
Response from GHNGuestRelations, Leiter Gästebetreuung at Grand Hotel NationalResponded 1 week ago

Dear mk020418 Thank you very much for staying at the GRAND HOTEL NATIONAL, we were very pleased to welcome you. We would also like to thank you for taking the time to share your honest feedback about your recent stay with us. At the moment...More

Reviewed 1 week ago via mobile

The place is really nice, the rooms are large and clean. The welcome attention is very nice and the staff are very professional. Perfect place to be. I’ll have no hesitation in going back. A special thanks to the bar team on the 10th of...More

Thank coyote682017
Response from GHNGuestRelations, Leiter Gästebetreuung at Grand Hotel NationalResponded 1 week ago

Dear coyote682017 We would like to thank you for taking the time to give us your feedback. Reading your outstanding comments gives us tremendous pleasure and we will gladly share your glowing praise with our entire team. Positive feedback always spurs us on to continue...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$323 - US$558 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Family Hotel in Lucerne
#12 Romantic Hotel in Lucerne
#12 Luxury Hotel in Lucerne
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$323 - US$558 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Family Hotel in Lucerne
#12 Romantic Hotel in Lucerne
#12 Luxury Hotel in Lucerne
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (303)
Room & Suite (161)
Dining (19)
Pool & Beach (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
maryannbuckley23
26 February 2018|
Answer
Response from DanielGarbrecht | Property representative |
Dear maryannbuckley23 The main electricity in our hotel is 220 - 230 volts. You should have a look on your device if it is compatible for 110-230 volts. We have adapters available fo these devices. In case you have a device... More
0
Votes
Google Translation
nscamera
2 February 2018|
Answer
Response from Tino W | Property representative |
Dear nscamera Thank you for your kind request. Yes, nearly all rooms have air condition in the room. Some other have a cooling air circulation system. If you have any further questions please do not hesitate to contact... More
0
Votes
Google Translation
Merlion42
17 September 2017|
AnswerShow all 2 answers
Response from DanielGarbrecht | Property representative |
Dear Merlion42 The hotel itself does not have a gym. We are working together with the Fitnesspark National opposite the hotel and the admission is CHF 25.00 per person/entry for hotel guests (special rate). The tickets are... More
0
Votes
Google Translation
Room Tips
"Lake view rooms cost more, are definitely worth it. The higher up the room, the better the view with less..."
Read review
"water view room"
Read review
"pay the extra for lake side, you wont regret it."
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"Definitely, if possible, have a room with view on the lake."
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