Usually at Ibis - and Ibis Styles in particular - you know what to get. Clean, simple and standard rooms. No surprises. Well, the Ibis Styles of Luzern is the exception! Old furniture, no attention to details, dirty bathrooms. What a disappointment!
We stayed at this hotel for one night - staff were very helpful but the room was very basic - pillow and bed was awful. The only good thing is that it was at a walkable distance. Breakfast was so basic - so don’t fall for the free breakfast trap. I would think again for the price.
We stayed there one night. Room 516 was very quiet. Beds very comfortable. AC worked very well. We didn’t want to take our breakfast in the dining room (because of COVID 19) so they prepared a very generous take-out breakfast for us in a paper bag that we could take up into the room. Extra mention deserves the young man at the reception for his efficient and extra ordinarily friendly manner. Besides that the hotel is in a very convenient location. Can only recommend!
Nothing resembled the photos. Room allocated was small, with less than double size bed in corner against walls, only one bedlamp and would have to climb over each other. Booking was for king bed. Walking space taken up by old fans, nowhere to put suitcases. Carpet was dirty, furniture chipped, no fridge, no TV and stale smelling. They moved us to larger room with badly stained carpet, three old style fans of different models. The bathroom had bits falling off, the metal soap holder fell off, the towel rain fell down and tiles were mouldy. Reception girls were mostly outside smoking you needed to wait for them to finish for help
We came to visit Luzern faustnet "carnival" the hotel location is perfect a 10 minute walk from the train station, 5 minute walk to the lake and 5 minute to the centre. The room was fine with a shower, kettle and a free breakfast. The breakfast was fine plenty to eat. The hotel also offers unlimited free coffee in a seated area next to the reception, which will save you a fortune as coffee is very expensive in Switzerland. I would definitely recommend this hotel.
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