ibis Styles Luzern City
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$124
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US$161
US$115
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Full view
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Room & Suite (123)
Dining (21)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 18/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 18/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#45 of 71 hotels in Lucerne
Location
Cleanliness
Service
Value
GreenLeaders Silver level
This stylishly designed, non‐smoking hotel is located in the historic center of Lucerne, just a stone's throwfrom the old town and its charming boutiques and cafés. The Culture and Congress Center (KKL), the trainstation and the lake that plays host to the Chapel Bridge are all just a short walk from the hotel. The Rigi,Pilatus and Titlis mountains are perfect for day trips and can be reached easily by boat or train.
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Full view
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Conference facilities
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Wifi
Restaurant
Breakfast buffet
Snack bar
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Desk
Housekeeping
Safe
Telephone
Flatscreen TV
Bath / shower
Hair dryer
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Green
Languages Spoken
English, French, German, Italian
Location
Full view
100Great for walkers
Grade: 100 out of 100
64Restaurantswithin 0.5 km
23Attractionswithin 0.5 km
Contact
Friedenstrasse 8 6004 Luzern, Lucerne 6004 Switzerland
Name/address in local language
Getting there
See all nearby hotels
1,060Reviews43Q+A89Room tips
Reviews
Traveller rating
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- 99
- 63
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Popular mentions
Usually at Ibis - and Ibis Styles in particular - you know what to get. Clean, simple and standard rooms. No surprises. Well, the Ibis Styles of Luzern is the exception! Old furniture, no attention to details, dirty bathrooms. What a disappointment!
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Date of stay: December 2020
Value
Cleanliness
Service
Helpful
Response from Samil Benli, General Manager at ibis Styles Luzern City
Responded 31 Dec 2020
Dear Cristina O, Thank you for taking the time to tell us about your experience. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very grateful for constructive feedback like yours which helps us to bring the hotel another step forward. I am well aware of the issues an old building like ours brings with it and an extensive renovation project is currently in the planning. I hope that the pandemic situation will be behind us very soon and we can realize our project. We appreciate once again for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S. Samil Benli - General Manager
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We stayed at this hotel for one night - staff were very helpful but the room was very basic - pillow and bed was awful. The only good thing is that it was at a walkable distance. Breakfast was so basic - so don’t fall for the free breakfast trap. I would think again for the price.
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Date of stay: August 2020Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Samil Benli, General Manager at ibis Styles Luzern City
Responded 4 Sep 2020
Dear RGSwissinlondon, Thank you very much for your review of our hotel. We really appreciate it, as the opinion of our guest is very important to us, in order to keep on improving our quality and service. I can understand your disappointment. If there is anything that you specifically found uncomfortable about our beds, please let us know, as your opinion is very valuable to us and we continuously work on improving our service and quality. I hope that we could regain your trust with the compensation we did and look forward welcoming you again at the nearest future. Best Regards, S. Samil Benli - General Manager
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We stayed there one night. Room 516 was very quiet. Beds very comfortable. AC worked very well. We didn’t want to take our breakfast in the dining room (because of COVID 19) so they prepared a very generous take-out breakfast for us in a paper bag that we could take up into the room. Extra mention deserves the young man at the reception for his efficient and extra ordinarily friendly manner. Besides that the hotel is in a very convenient location. Can only recommend!
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Date of stay: August 2020Trip type: Travelled as a couple
Helpful
Response from Samil Benli, General Manager at ibis Styles Luzern City
Responded 26 Aug 2020
Dear JerryJ945, We very much appreciate your lovely words to your recent stay as well as your compliments to our reception staff. It is always a big pleasure to receive such feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager
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Nothing resembled the photos. Room allocated was small, with less than double size bed in corner against walls, only one bedlamp and would have to climb over each other. Booking was for king bed. Walking space taken up by old fans, nowhere to put suitcases. Carpet was dirty, furniture chipped, no fridge, no TV and stale smelling. They moved us to larger room with badly stained carpet, three old style fans of different models. The bathroom had bits falling off, the metal soap holder fell off, the towel rain fell down and tiles were mouldy. Reception girls were mostly outside smoking you needed to wait for them to finish for help
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Date of stay: August 2019
Helpful
Response from Samil Benli, General Manager at ibis Styles Luzern City
Responded 11 Mar 2020
Dear Gingerchook, Thank you for taking the time to tell us about your experience at the Hotel Ibis Styles Luzern. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. I hope we can welcome you again in the future! Sincerely, S. Samil Benli - General Manager
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We came to visit Luzern faustnet "carnival" the hotel location is perfect a 10 minute walk from the train station, 5 minute walk to the lake and 5 minute to the centre. The room was fine with a shower, kettle and a free breakfast. The breakfast was fine plenty to eat. The hotel also offers unlimited free coffee in a seated area next to the reception, which will save you a fortune as coffee is very expensive in Switzerland. I would definitely recommend this hotel.
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Date of stay: February 2020Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Christian Roland, Gästeservice/Empfang at ibis Styles Luzern City
Responded 28 Feb 2020
Dear TerryF501, First of all thank you very much for your kind comments. We are happy to hear that you found the provided room fine for your needs and the provided breakfast buffet helped you to start good in the day. We Next in order I would like to mention that our location is one of our strongest traits and we are glad it worked out for you to enjoy the Fasnacht/Carnival Season in Luzern. We would be very happy to have you staying with us again on your next visit to Luzern, latest next year during the Carnival Season. Best regards, Christian Roland Front Office Manager
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PRICE RANGE
US$113 - US$208 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh hotel lucerne, nh luzern lucerne
LOCATION
SwitzerlandCanton of LucerneLucerne
NUMBER OF ROOMS
115
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Claim Your Listing Frequently Asked Questions about ibis Styles Luzern City
Which popular attractions are close to ibis Styles Luzern City?
Nearby attractions include Lion Monument (0.2 km), Hofkirche (0.2 km), and Bourbaki Panorama (0.07 km).
What are some of the property amenities at ibis Styles Luzern City?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at ibis Styles Luzern City?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at ibis Styles Luzern City?
Guests can enjoy free breakfast, an on-site restaurant, and a snack bar during their stay.
Is parking available at ibis Styles Luzern City?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to ibis Styles Luzern City?
Conveniently located restaurants include Restaurant Olivo, Jialu National, and Hotel Hofgarten Restaurant.
Are any cleaning services offered at ibis Styles Luzern City?
Yes, dry cleaning and laundry service are offered to guests.
Does ibis Styles Luzern City offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at ibis Styles Luzern City?
The staff speaks multiple languages, including English, French, German, and Italian.
Are there any historical sites close to ibis Styles Luzern City?
Many travellers enjoy visiting Museggmauer (0.6 km), Nadelwehr (0.9 km), and Town Hall (0.7 km).