Hotel Monopol Luzern
1,413 reviews
#12 of 71 Hotels in Lucerne
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Pilatusstrasse 1 Direkt beim Bahnhof Luzern, Lucerne 6003 Switzerland
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$212
Free cancellation until 11/02/21
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US$212
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Full view
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Room & Suite (108)
Dining (22)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 17/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Monopol Luzern
Updated 17/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#12 of 71 hotels in Lucerne
Location
Cleanliness
Service
Value
Travellers' Choice
A CORDIAL WELCOME to the Hotel **** MONOPOL Lucerne, directly at the railway station and the KKL Culture and Convention Centre, in the middle of the center, by the lake and the world famous Chapel Bridge, the tourist sites and in the old town. 73 Greatness rooms with bath/shower, toilet, hairdryer, telephone, minibar, safe, Sat-TV and radio. Enjoy the gastronomic experience pure in and around the Hotel MONOPOL. On the top of the hotel, there is the elegant lounge bar SUITE, with most beautiful panorama of the whole city Lucerne. It offers you a view of the lake, the mountains Pilatus, Rigi and Titlis. The special architecturally fascinating Hotel **** MONOPOL is the most historic fascinating hotel from the city. The baroque facade with rococo elements, stocked with the Savonniere stone in 1899 and the columns, the capitals of glided iron, the balcony railing and the beautiful copper dome, give to the hotel a inestimable majestic splendour and looks like a Parisian or Viennese palace.
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Full view
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Nightclub / DJ
Highchairs available
Business Centre with Internet Access
Conference facilities
24-hour security
Car park
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Rooftop bar
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Sun terrace
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Desk
Housekeeping
Safe
Minibar
Cable / satellite TV
Bath / shower
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Classic
Languages Spoken
English, French, German, Italian
Location
Full view
100Great for walkers
Grade: 100 out of 100
170Restaurantswithin 0.5 km
54Attractionswithin 0.5 km
Contact
Pilatusstrasse 1 Direkt beim Bahnhof Luzern, Lucerne 6003 Switzerland
Name/address in local language
Getting there
Car HireSee all Lucerne car hire
1,413Reviews26Q+A100Room tips
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Popular mentions
Classic hotel just 2 minutes away from the train station. I booked a junior suit, but they gave us a Deluxe suite which was great. The television was not working properly and there is no option to cast, use the airplay or watch Netflix... considering that the restaurants, bars and museums were closed, it would have been fantastic to have a better TV system
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Date of stay: December 2020
Rooms
Service
Sleep Quality
Helpful
We spend two days in Luzern to have a little time out from life.So we booked a confy Suit in the Hotel Monopol.To keep it short,We had a very excelent stay. Everything was clean and the service, the suit and breakfast was great! I had some extra wishes during my time there, witch wasn't a problem for the staff. I know that it is a hard time to visit other places and try to enjoy the atmospere behind masks and lockdowns. But after all, we did enjoy the stay and could forget a little, of all what is going on out there, in a save and proper atmospere of the hotel
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Date of stay: December 2020Trip type: Travelled as a couple
Helpful
The hotel itself is really good. Staff is professional and very kind. Check-in and check-out were flawless. Our room was very clean and everything was provided from towels to blankets etc. Our stay was perfect until we've decided to open a bottle of white wine from the minibar: As I poured it into my glass, I've noticed that it was transparent. Which seemed very strange but I'm not a connaisseur so I thought it might be a special kind of wine. But when I took a sip, it was a nightmare. Someone had finished that bottle before and filled it with water. But if it was only water there would be no problem. It also tasted like feces !! Yes feces... I don't know what happenned and why someone would do such a thing but that's not something you easily forget. I became pale and felt sick for the rest of my stay. The reception was kind enough to give us a replacement bottle for free but I had still drinked that "water"... I don't know how something like this happened but I'm really disgusted.…
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Date of stay: October 2020Trip type: Travelled as a couple
Helpful
Response from Brigitte Heller, Geschäftsführer at Hotel Monopol Luzern
Responded 27 Oct 2020
Dear Traveler64974899362, Thank you very much for your stay at our Hotel **** MONOPOL Lucerne and that you have taken the time to give us your valuable feedback. Every comment is very important for us. We are very happy about your lovely feedback about our staff and their helpfulness as well as the cleaniness in the rooms. We really apologize about the bottle of white wine in the minibar. Unfortunately another guest has opened the bottle of wine and filled it up again with water. We are really disappointed about this issue as we never thought that a guest would do this. Unfortunately it was not possible to see that the bottle of wine was opened and also it was not possible to see that there was water inside the bottle instead of white wine as the bottle is green. Once again, we are very sorry that this happened with the white wine bottle and therefore offer our sincere apologies. Nevertheless, we hope It would be great to welcome you back again in our Hotel **** MONOPOL Lucerne and we hope you had a safe journey home. Warmest regards, Brigitte Heller, General Manager and the whole Team.
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Best location, just opposite the train station. 2 minutes to Kappellbridge and KKL. You need max 10 minutes to all sites. Cool roof top bar in the same building. Staff super nice and helpful. Rooms comfortable and bath very clean. We definately can recommend to stay here and hope to be back.
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Date of stay: October 2020
Value
Rooms
Service
Helpful
Plus: the junior suite room. Renovated, great bathroom with double sinks and separate shower, good size and decent AC (needed in weekend to keep the party street noise at night out). Welcoming staff at reception. Tea & coffee making in the room would more or less be standard for 4 stars, but sadly lacks. Minus: breakfast, despite friendly staff, is simply not 4 star level. A few bread types, exactly 2 hot dishes and for the rest decent cold options. After this we had other Swiss 4-stars and they warp the Monopol with their breakfasts, for the same 4 star price level. Hence only recommend Monopol if either the central location is essential for you or they offer a 3-star price.
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Date of stay: September 2020
Value
Location
Service
Helpful
Response from Brigitte Heller, Geschäftsführer at Hotel Monopol Luzern
Responded 7 Oct 2020
Dear ErikandSandya, Thank you for your stay at our Hotel MONOPOL Lucerne and for taking the time to share your valuable feedback with us. We are glad to hear that you appreciated the free upgrade to one of our new renovated DELUXE-DESIGN rooms equipped with air conditioning as well as our friendly and helpful staff. Our guests do have the possibility to book a kettle and a coffee machine for the room at an extra charge of CHF 15.00 per night. We do provide different warm and cold dishes for breakfast. In case our guests do not find their desired food, they do have the possibility to contact our employees and order it at any time. Therefore, you will understand that we are surprised regarding your feedback. We are sorry that your experience did not meet your expectations. Nevertheless, we hope to welcome you back soon here in Lucerne. Warmest regards, Brigitte Heller, General Manager and the whole MONOPOL-Team
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PRICE RANGE
US$155 - US$306 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
monopol swiss q lucerne
LOCATION
SwitzerlandCanton of LucerneLucerne
NUMBER OF ROOMS
79
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Claim Your Listing Frequently Asked Questions about Hotel Monopol Luzern
Which popular attractions are close to Hotel Monopol Luzern?
Nearby attractions include Lake Lucerne (0.2 km), Old Town Lucerne (0.4 km), and Chapel Bridge (0.2 km).
What are some of the property amenities at Hotel Monopol Luzern?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Monopol Luzern?
Top room amenities include a minibar, a flat screen TV, and blackout curtains.
What food & drink options are available at Hotel Monopol Luzern?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Monopol Luzern?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Hotel Monopol Luzern?
Conveniently located restaurants include BOLERO Restaurante, Zur Werkstatt Luzern, and Restaurant La Cucina.
Is Hotel Monopol Luzern located near the city centre?
Yes, it is 0.3 km away from the centre of Lucerne.
Are any cleaning services offered at Hotel Monopol Luzern?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Monopol Luzern offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Monopol Luzern?
The staff speaks multiple languages, including English, French, German, and Italian.
Are there any historical sites close to Hotel Monopol Luzern?
Many travellers enjoy visiting Museggmauer (0.6 km), Nadelwehr (0.4 km), and Town Hall (0.3 km).