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Renaissance Lucerne Hotel

Pilatusstrasse 15, Lucerne 6003 Switzerland
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Traveller (375)
Room & Suite (69)
Dining (48)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Renaissance Lucerne Hotel
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#17 of 71 hotels in Lucerne
Travellers' Choice
GreenLeaders GreenPartner
Renaissance Lucerne Hotel - a superior, first-class hotel offering a blend of personalised, stylish ambiance and cutting-edge technical amenities. Fine dining at the Renaissance Lucerne Hotel in the restaurant PACIFICO: Enjoy ever-popular fajitas, juicy steaks, home-smoked spare ribs and Cajun wings in a unique ambiance. Spacious and tasteful decor.
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Full view
Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Car hire
Business Centre with Internet Access
Meeting rooms
Breakfast buffet
Complimentary instant cofffee
Baggage storage
Currency exchange
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Air conditioning
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Wake-up service / alarm clock
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
Languages Spoken
English, French, German, Italian and 1 more
Hotel links
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1,168Reviews43Q+A100Room tips
Traveller rating
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Popular mentions
herbertfweber wrote a review Aug 2020
Dubai, United Arab Emirates114 contributions47 helpful votes
Modern hotel in a very good location. Room was good and nice view to the lake, Restaurant was closed and no bottle of mineral in the room The lady at the check-in was not very friendly and usually this is the first impression in a hotel. Otherwise everything was good. Just stayed one.
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Date of stay: August 2020
Sleep Quality
Trip type: Travelled on business
Room Tip: Rooms with Lake view upper Floors
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1 Helpful vote
tiptripj wrote a review Apr 2020
London, United Kingdom14 contributions11 helpful votes
I would like to make a serious complaint of my experience staying at Renaissance Lucerne Hotel (part of the Marriott hotels) which I booked through Expedia. When booking on Expedia, it stated that the room size is 19 sqm for the standard king size room for 2 people. However the room size is actually 17 sqm. In addition to this, part of the floor space is not usable due to the slanted roof which came up to my ankle. I will go through the series of events: - We were given room 609 (top floor with slanted ceiling) and although we found the room small, we were excited to arrive at Lucerne and decided to enjoy the time rather than complain. We did not assume the room size was smaller than advertised. - We were really frustrated by the small spaces in the room. We had to keep a luggage on the floor in-front of the door which we hit out foot against numerous times, there was very little space between the bed and the desk and hit out foot against the leg of the chair numerous times and when coming out of bed I had to be very careful not to hit my head against the slanted roof. The room felt very claustrophobic. I decided to measure the room myself and used the known height of my iphone 5 to measure 1m on a pair of jeans. I calculated that the room is 17 sqm. I called the reception and made a complaint however they insisted that the room is 20 sqm as per their floor plan which the architect measured previously. - I insisted that the manager of the hotel measure the room with a tape measure. Please find below/attached the dimension which the manager and I agreed on (totaling 16.78 sqm). The manager had a look at the architects floor plan and admitted they had previously measured it as 20 sqm as they wrongly assumed that the bathroom was the same width as the bedroom. The manager offered breakfast for free as compensation but I did not accept this as it was not adequate compensation. I was not offered an upgrade (which I would have declined anyway due to the effort of packing and unpacking). I opened a case with Marriott customer care and asked for the following resolution: 1) Remeasure all rooms at the hotel (there is a comment on tripadvisor from someone who was in room 617 and found the room "terribly small"). 2) Provide compensation for all previous guests in 609 and any other room thats found to be smaller than advertised. 3) To price the hotel rooms correctly going forward. Marriott customer service said that the manager would discuss the issue with me before I check out. - The manager said that will ask an architect to confirm the measurement. I checked out of the hotel. - The manager emailed me and said "After having measured the room again with professional equipement (laser measuring), I can confirm that the room has a size of 19 sqm, like it has been confirmed to you, and not the 20 sqm I had in mind". I believe the manager is not being honest. I measured the room as 17 sqm and this was following by a second measurement of 16.78 sqm which which the manager and I did together. The room is not difficult to measure. Additionally this contradicts the previous architects measurement of 20 sqm which the manager admitted was incorrect due to the bathroom width assumed to be the same as the bedroom width and this would reduce the floor space by approx 3.8 sqm [ (4.2 - 2.8)*1.8 ] which results in 16.2 sqm - much closer to the measurement done by tape than that done by laser. I replied to the manager asking for the floor plan which was done by laser and also to ask about their policy about what is considered floor space - surely the slanted ceiling which finishes to my ankle in the room causes some floor space to be unusable and therefore should not be considered part of the floor plan. - The manager replied and said "I am sorry to learn that your dissatisfaction with the room keeps you busy. Please believe me, there is no need. The room has been approved by Marriott International and the Swiss authorities. ". He did not provide the floor plan done by the laser and did not provide an adequate response regarding what should be considered floor space when the ceiling is heavily slanted (finishes to my ankle). Absolutely disgusting customer service from this hotel.
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Date of stay: September 2019
1 Helpful vote
djibrilliant wrote a review Feb 2020
Istanbul, Turkey47 contributions18 helpful votes
Very nice location to explore the nice city of Lucern. The parking option is vEry convenient , comes at a fee. The rooms are nice and clean, we got a junior suite that is a bit bigger but not really reflects the price they charge for. The mexican restaurant they have is not really mexican, nor the taste or the design. More like a TGI Fridays. The reception staff was helpful and the ladies at breakfast were really great. Would stay there again.
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Date of stay: December 2019Trip type: Travelled with family
Luis XBM wrote a review Feb 2020
Terceira, Portugal272 contributions89 helpful votes
This is a well located hotel but fall short of what you expect of this hotel chain. That said it's a good deal if you compare to Paris, London or New York. Small and with very limited service. There is no restaurant but you can eat next door in what appears to be a very lively luxury Swiss interpretation of a mexican cantina. Not exactly what you expect of an upscale hotel chain. Service was as gray as it gets, nothing good or bad to say. Rooms small and very clean and in-line with what you expect from Marriott. Overall pretty average.
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Date of stay: February 2020
Room Tip: Ask for a room away from Pilatusstrasse unless you like traffic
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Response from RenaissanceLucerne, General Manager at Renaissance Lucerne Hotel
Responded 2 Feb 2020
Dear Guest, First, I would like to take the opportunity and thank you for having chosen our property for your recent stay in Lucerne. It is with great pleasure to see that you could profit from the city center location of the hotel. Furthermore, I am also happy to learn that you felt comfortable in one of our impeccable clean rooms. On the other hand, I regret to learn that we have fallen short in meeting your expectations in general. In order to convince you of our service excellence, I would be very happy to welcome you back to the Renaissance Lucerne Hotel whenever your travels will bring you back to Lucerne in the future. In the meantime, I wish you the very best and remain with kind regards from Lucerne, Switzerland. Marc Lechmann General Manager
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Notsofar wrote a review Dec 2019
Singapore, Singapore236 contributions98 helpful votes
This hotel is in the middle of Lucerne, a few minutes walk from the main train station. It is a rather small property and the rooms are also very small. However, the upkeep and furnishings are in good condition. Breakfast is being served in the adjacent Mexican restaurant and offers a good selection of Swiss and International breakfast favourites. Service is friendly. Parking is limited and the 3 inside the building can be very 'tricky' to get in and out from. Overall a good choice, mainly if you use public transportation.
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Date of stay: November 2019
Sleep Quality
Room Tip: Ask for a room facing away from the Main Street as the noise at night, especially on weekends,...
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Response from RenaissanceLucerne, Director of Operations at Renaissance Lucerne Hotel
Responded 25 Dec 2019
Dear Guest, We thank you very much for your kind words with which you have evaluated your stay at the Renaissance Lucerne Hotel. We thank you for having stayed at the world smallest Renaissance Hotel. It is a pleasure to read that you not only enjoyed the hotels location in the middle of Lucerne, but also the rooms furnishing and our breakfast buffet. In the hope to have the opportunity to welcoming you back to the Renaissance Lucerne Hotel soon, we remain with best regards. Lars Studer Director of Operations
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US$224 - US$430 (Based on Average Rates for a Standard Room)
schiller hotel lucerne
SwitzerlandCanton of LucerneLucerne
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Frequently Asked Questions about Renaissance Lucerne Hotel
Which popular attractions are close to Renaissance Lucerne Hotel?
Nearby attractions include Lake Lucerne (0.4 km), Old Town Lucerne (0.4 km), and Chapel Bridge (0.3 km).
What are some of the property amenities at Renaissance Lucerne Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Renaissance Lucerne Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Renaissance Lucerne Hotel?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
What are some restaurants close to Renaissance Lucerne Hotel?
Conveniently located restaurants include BOLERO Restaurante, Zur Werkstatt Luzern, and Restaurant La Cucina.
Are there opportunities to exercise at Renaissance Lucerne Hotel?
Yes, guests have access to a fitness centre during their stay.
Is Renaissance Lucerne Hotel located near the city centre?
Yes, it is 0.2 km away from the centre of Lucerne.
Are any cleaning services offered at Renaissance Lucerne Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Renaissance Lucerne Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Renaissance Lucerne Hotel?
The staff speaks multiple languages, including English, French, German, Italian, and Portuguese.
Are there any historical sites close to Renaissance Lucerne Hotel?
Many travellers enjoy visiting Museggmauer (0.6 km), Nadelwehr (0.3 km), and Town Hall (0.3 km).