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CASCADA Boutique Hotel

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Bundesplatz 18, Lucerne 6003 Switzerland
Update from hotel: This property is temporarily closed until 28/02/2021.
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Traveller (377)
Room & Suite (115)
Dining (72)
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#9 of 71 hotels in Lucerne
Location
Cleanliness
Service
Value
Travellers' Choice
We are centrally located in the trendy Lucerne Neustadt district, within walking distance of the train station, Lake Lucerne and the old town. Your stay will be in one of our 74 modern, boutique-style rooms, each one individually designed around the theme of Swiss waterfalls. Rounding out the offering is the BOLERO Restaurante, well-known throughout the city, where a rich breakfast buffet awaits you. And at lunch and in the evening you can enjoy Spanish specialty dishes and select wines and gins at the bar. 66 Waterfall Rooms: The boutique styling is complemented by air conditioning and extremely comfortable new beds in all rooms. We are pleased to fill your minibar daily with beverages at no extra charge. The top-rated breakfast buffet – included in the price – will be a true highlight of your stay. fitness center with sauna is included too. CASCADA Boutique Hotel – the ideal place for your stay in Lucerne and a superb springboard to the Swiss Alps.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness / spa changing rooms
Free breakfast
Bicycle rental
Bicycles available
Kids stay free
Children's television networks
Secured parking
Wifi
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Patio
Board games / puzzles
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
24-hour security
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Mid-range
Languages Spoken
English, French, Spanish, Chinese and 3 more
1,365Reviews34Q+A100Room tips
Traveller rating
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  • 25
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Time of year
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Popular mentions
LuisgomesdeAbreu wrote a review Dec 2020
Nyon District, Switzerland6 contributions3 helpful votes
I booked this hotel for a family trip to Lucern in October. Two days before the Swiss Federal Government announced new restrictions for travelers within the country due to COVID My 9 year old son also started to get pretty sick and we decided to cancel our trip return home and get him tested for COVID I reached out to the hotel, made several appeals and explained my exceptional situation so I could at least not have the booking fees charged to my credit card! They were very arrogant and extremely rude in their e-mails comunications not showing any good faith on their behalf. The hotel charged me the full amount of my stay despite the current restrictions and my appeals.
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Date of stay: December 2020Trip type: Travelled with family
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Response from CASCADA Hotel, General Manager at CASCADA Boutique Hotel
Responded 8 Dec 2020
Dear Luis Thank you for taking time to share your opinion on TripAdvisor. Normally we love to get reviews from our wonderful guests to improve our services and to keep in touch with them. This ist the first time, that we are just disappointed. It's a shame you disagree (herewith) our friendly offer to book an alternative stay within the next months. Best regards Eveline Limacher, guest relations manager & team
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nijago wrote a review Nov 2020
Geneva, Switzerland94 contributions70 helpful votes
We wanted to escape the lockdown of Geneva ( words that would have made no sense this time last year!) and were intrigued to see more of our home country. Cascada was an utter delight from our warm welcome to our lovely lunch to the impeccable room to the friendly service to the divine cava to the scrumptious paella to the fabulous breakfast - you get the idea. We won’t even bother to research hotels next trip. :). Big shout out to Alessio for wonderful waiter service and also - thank you for the best beds and wondrous toiletries. I am presently on the train but wish I wasn’t. Thank you, thank you, thank you xx
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Date of stay: November 2020Trip type: Travelled as a couple
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Response from CASCADA Hotel, General Manager at CASCADA Boutique Hotel
Responded 22 Nov 2020
Dear nijago, Wow... We cordially thank you for this wonderful review. It was our pleasure to welcome you at the CASCADA Boutique Hotel and we are happy you enjoyed every minute of your stay, including your room, our service and the breakfast! Thank you once again and we all hope that you returned with good memories from your trip and the city Lucerne. We would be delighted to welcome you back for your next stay. Kind regards from sunny Lucerne, Eveline Limacher, guest relations manager & team
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Odette T wrote a review Sep 2020
Bern, Switzerland23 contributions5 helpful votes
We had a bedroom for (3) my husband, my daughter and me. They gave us a room in the second floor, a nice and modern room, with enough space for the three of us. It is really a pleasure to arrive in a perfectly clean room with all comfort you need. A nice and big bathroom, a gratis minibar, coffee maker, Microwave, a safe that you can open with the room card, which is really cool 😎 but the best part was the bed, is so comfortable! Besides, everyone is very friendly 😃
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Date of stay: September 2020Trip type: Travelled with family
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Response from CASCADA Hotel, General Manager at CASCADA Boutique Hotel
Responded 1 Oct 2020
Dear OdettePader and family Wow, wow, wow... What a pleasure to read your review :) Thank you for taking time to share your opinion on TripAdvisor! To read such a positive feedback is great and highly motivating. We will not miss to share your great feedback with the entire team and hope to welcome you very soon again. Warm regards from Lucerne, Eveline Limacher, guest relations manager & team
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Dewijdewereld wrote a review Sep 2020
Amsterdam, The Netherlands109 contributions33 helpful votes
The Cascada is well situated near the central station and the lake. The staff at the desk was really friendly and funny even (surprise for Switzerland...) and so was the breakfast staff. I think that Boutique Hotel is a bit of a grand name for what it is. The reception area makes you think more of a budget hotel. The rooms are tidy, efficient, not particularly stylish. The names after all the waterfalls are a nice find and memorable. I can certainly recommend it if you are looking for a hotel that is reaonably priced and is without many frills.
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Date of stay: September 2020
Value
Location
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Response from CASCADA Hotel, General Manager at CASCADA Boutique Hotel
Responded 21 Sep 2020
Dear Dewijdewereld, Thank you for taking time to share your opinion on TripAdvisor! We always try to serve our guests with the best service. To read such a positive feedback concerning our location, which is centrally to the old town and our friendly staff is great and highly motivating. It was our pleasure to serve host you. Also, we are very happy you liked our waterfall theme. We are looking forward to welcoming you soon again. In the meantime, we wish you a good time with the best memories of your time in Lucerne. Best regards, Eveline Limacher, guest relations manager & team
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John B wrote a review Sep 2020
Genoa, Italy36 contributions11 helpful votes
The hotel has just voluntarily waived my non refundable booking as I had to cancel due to Switzerland being placed on the UK Covid quarantine list. I would like to place on record my appreciation and reassure other travellers about the decency of the management at the hotel.
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Date of stay: September 2020
Cleanliness
Service
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1 Helpful vote
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Response from CASCADA Hotel, General Manager at CASCADA Boutique Hotel
Responded 9 Sep 2020
Dear John B, Wow... Thank you for your very nice review. We are glad that we could help you with the cancellation. We are looking forward to welcoming you someday. In the name of the entire team, we wish you a great time and send you sunny greetings from Lucerne. Eveline Limacher, guest relations manager & team
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PRICE RANGE
US$167 - US$317 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cascada hotel lucerne
LOCATION
SwitzerlandCanton of LucerneLucerne
NUMBER OF ROOMS
74
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Frequently Asked Questions about CASCADA Boutique Hotel
Which popular attractions are close to CASCADA Boutique Hotel?
Nearby attractions include The Rosengart Collection (0.4 km), Lucerne Station (0.5 km), and Inseli Park (0.4 km).
What are some of the property amenities at CASCADA Boutique Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at CASCADA Boutique Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at CASCADA Boutique Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at CASCADA Boutique Hotel?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to CASCADA Boutique Hotel?
Conveniently located restaurants include BOLERO Restaurante, Zur Werkstatt Luzern, and Restaurant La Cucina.
Are there opportunities to exercise at CASCADA Boutique Hotel?
Yes, guests have access to a sauna, fitness classes, and locker rooms available in the fitness centre during their stay.
Is CASCADA Boutique Hotel located near the city centre?
Yes, it is 0.4 km away from the centre of Lucerne.
Are any cleaning services offered at CASCADA Boutique Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at CASCADA Boutique Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at CASCADA Boutique Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Chinese, and Portuguese.