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AMERON Luzern Hotel Flora

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Seidenhofstrasse 5 6002 Luzern, Lucerne 6003 Switzerland
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$343
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Traveller (273)
360
Panoramas (13)
Room & Suite (293)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from AMERON Luzern Hotel Flora
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#20 of 71 hotels in Lucerne
Location
Cleanliness
Service
Value
Travellers' Choice
The Ameron Luzern Hotel Flora is in a prime location, 500 ft from the Chapel Bridge and 320 yards from the train station and Lake Lucerne. It has stylish rooms. You can park your car on site and reach the historic Old Town or the KKL Culture and Congress Centre within a 5-minute walk of the property. The modernly furnished rooms feature air conditioning, minibars and satellite TV. NEWS : all our Standard, Deluxe and Comfort rooms have been recently renovated and you benefit from a complimentary bottle of water as well as a coffee/tea maschine in all room types.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Bar / lounge
Business Centre with Internet Access
Conference facilities
Baggage storage
Concierge
24-hour front desk
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Banquet room
Meeting rooms
Currency exchange
Non-smoking hotel
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Laptop safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, French, German
696Reviews50Q+A60Room tips
Traveller rating
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  • 27
  • 18
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Popular mentions
Cmaziol wrote a review 11 Apr
Basel, Switzerland8 contributions
Great location, friendly staff. Rooms aren't well noise proof, could hear my neighbor... No room service, no bar which is odd for a 4* hotel. Table booked at the restaurant at 8pm, waited until 8:30pm, not a single restaurant staff came to see us until finally the friendly receptionist noticed and took care of the situation.
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Review collected in partnership with this hotel
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Jessica Ternes, Geschäftsführer at AMERON Luzern Hotel Flora
Responded 5 days ago
Thank you very much for your valuable recommendation and review. Thank you for underligning the friendliness of the team as well as the perfect location in the heart of Lucerne. We regret that due to the current situation we can only offer a reduced gastronomic offer. We deeply regert if teh restaurant team missed out on attention and service - please be assured that we will discuss this within the team and adjust standards. Hope that we will get a second chance to convince you with the full offer during your next stay, Best regards, Jessica Ternes and Team
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Kayjayell wrote a review 11 Apr
Wicklow, Ireland336 contributions77 helpful votes
This hotel is literally next to the KapellBrucke which leads you from the new part of the city to the old town. 10 mins walk from the main train station in Lucerne it couldn’t better placed for everything that’s happening. Rooms were small but well maintained with a nice sized bathroom coffee making facilities and mini bar. Bed was comfy and with plenty of pillows you really wouldn’t be stuck for the best one to suit your particular sleep. We were here during Covid so had to use the restaurant attached to the hotel called Bacio Della Mama which as you can tell was Italian but it had only two main courses which didn’t change the two nights we were there. Totally understaffed and waited 90 mins for a pasta dish which should take 10 mins after you order it. For an Italian restaurant you couldn’t even get a pizza although the ovens were in plain view. Disappointing to have such a limited offering of staff and meal selections but what they did have they did very well and was really good and tasty. I would recommend the hotel and the location was fantastic but I’d like to see what that restaurant is like on a busy Saturday night outside of Covid limitations.
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Date of stay: April 2021Trip type: Travelled as a couple
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Response from Jessica Ternes, Geschäftsführer at AMERON Luzern Hotel Flora
Responded 5 days ago
Thank you very much for your valuable recommendation and review. We agree, the location is really ideal for sightseeing and shopping. It is nice that you also underline the comfort and convenience of the room facilities. We regret that due to the current situation we can only offer a reduced gastronomic offer. It seems that they neglected to inform you about the daily specials. We sincerely hope that the official conditions will soon be relaxed and that we will be able to convince you with the full offer during your next stay, See you soon and remain sincerely yours, Jessica Ternes and Team
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heubergen wrote a review Jan 2021
Olney, Illinois145 contributions19 helpful votes
Check-in was good enough but nothing special. I got a room upgrade (probably because the hotel was empty anyway) which was nice. The room size can't be compared with your average American hotel but it was enough for one night. The room itself was clean, quiet and warm. The only problem I had was with the shower as there was no hot/warm water. Talking about it at the check-out didn't seem to interest the employee there so I had to write a mail to the office. As they responded well I'll leave the rating at a 3/5.
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Date of stay: January 2021
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Response from Jessica Ternes, Geschäftsführer at AMERON Luzern Hotel Flora
Responded 2 weeks ago
We regret if there have been things not running well and without going back into details, we would like to apologize and confirm that your experience did not meet our understanding of excellent service. We already informed and trained the teams and we hope you will give us a second chance to convince you on a future stay. Best regards, Jessica Ternes and Team
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AKellenberger wrote a review Jan 2021
Canton of Zurich, Switzerland33 contributions
We loved Ameron Hotel in so many ways.The overall upkeep is immaculately clean, the location is very accessible, the service is flawless, the rooms are spaceous and comfortable, the restaurant is interesting and breakfast selection is very good. During our 3 days stay, we were given day tickets to public transport throughout the city. A very nice smelling hand sanitizer is available at strategic locations. Our minibar was full and bottled waters were all complimentary. There were 2 pillows for each and the bed was comfortable.We enjoyed our stay and will surely come back.
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Date of stay: October 2020Trip type: Travelled with family
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Response from Jessica Ternes, Geschäftsführer at AMERON Luzern Hotel Flora
Responded 2 weeks ago
Thank you very much for your praising words. We are happy that you had a great time staying among us. Your words will be shared with the team as they are a big motivation. Looking forward to seeing you soon. best regards, Jessica Ternes and Team
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jack554 wrote a review Dec 2020
Canton of Geneva, Switzerland3 contributions
Amazing location, 1 min from the bridge and old town. Small room, but you get what you pay. Super friendly service form the receptionist and breakfast trainees. Breakfast is excellent as usual with Ameron. Small negative note: when you have the hotel that is empty, make a free room upgrade. It is my second trip with Ameron in Switzerland, the advice to the German management only in Lucerne and Davos: follow the Swiss attitude and hospitality, and not the German strict rules when you are in Switzerland.
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Review collected in partnership with this hotel
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Jessica Ternes, Geschäftsführer at AMERON Luzern Hotel Flora
Responded 4 Jan 2021
Thank you very much for sharing your impressions of your stay at the AMERON Luzern. We are very happy to learn that you enjoyed your overall stay and pointed out the quality of the room, the cleanliness as well as the variety of breakfast and the helpfulness. Nice to hear that you are a regular guest of the AMERON Hotels! We thank you for your open words and informed the team to be more flexible to offer ugrade in these times. Warm greetings from Lucerne and all the best for 2021, stay healthy Jessica Ternes and Team
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Previous
PRICE RANGE
US$141 - US$244 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western flora, best western lucerne, lucerne best western
LOCATION
SwitzerlandCanton of LucerneLucerne
NUMBER OF ROOMS
161
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Frequently Asked Questions about AMERON Luzern Hotel Flora
Which popular attractions are close to AMERON Luzern Hotel Flora?
Nearby attractions include Lake Lucerne (0.2 km), Old Town Lucerne (0.2 km), and Chapel Bridge (0.1 km).
What are some of the property amenities at AMERON Luzern Hotel Flora?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at AMERON Luzern Hotel Flora?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at AMERON Luzern Hotel Flora?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at AMERON Luzern Hotel Flora?
Yes, parking is available to guests.
What are some restaurants close to AMERON Luzern Hotel Flora?
Conveniently located restaurants include Zur Werkstatt Luzern, Restaurant La Cucina, and Restaurant Balances.
Is AMERON Luzern Hotel Flora located near the city centre?
Yes, it is 0.3 km away from the centre of Lucerne.
Are any cleaning services offered at AMERON Luzern Hotel Flora?
Yes, dry cleaning and laundry service are offered to guests.
Does AMERON Luzern Hotel Flora offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at AMERON Luzern Hotel Flora?
The staff speaks multiple languages, including English, French, and German.
Are there any historical sites close to AMERON Luzern Hotel Flora?
Many travellers enjoy visiting Museggmauer (0.5 km), Nadelwehr (0.3 km), and Town Hall (0.2 km).