Hotel Royal
1,037 reviews
#52 of 114 Hotels in Geneva
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Rue de Lausanne 41-43, Geneva 1201 Switzerland
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$168
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Panoramas (9) Room & Suite (233)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 11/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Royal
Updated 11/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#52 of 114 hotels in Geneva
Location
Cleanliness
Service
Value
The luxury 4-star superior Hotel Royal is located at the heart of the city. The best of Geneva, the Leman lake and the vibrant neighbourhoods are within walking distance. Its rich decor and attentive service is ready to respond to your every wish creating a warm-welcoming atmosphere. Just like home away from home, comfort is cared for and your well-being is set as the first priority. Complimentary WiFi, sauna, hammam and a unique gastronomic experience complete the range of services that invite you to come and enjoy the luxury 4-star superior Hotel Royal. Close to everything and -above all- to you.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Hammam
Paid private parking on-site
Wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Fireplace
Coffee / tea maker
Cable / satellite TV
Bath / shower
Housekeeping
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Languages Spoken
English, French, Spanish, German and 2 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
242Restaurantswithin 0.5 km
24Attractionswithin 0.5 km
Contact
Rue de Lausanne 41-43, Geneva 1201 Switzerland
Name/address in local language
Getting there
Geneve5 min
1,037Reviews16Q+A100Room tips
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Popular mentions
Positive aspects first: The staff at Manotel Hotel Royal was very friendly and upbeat. However, all in all definitely not worth four stars superior! - The room was very cold, the temperature was hard to adjust. - The room is facing the main street and has very old windows, thus very noisy. - Dinner was "fully booked". (I acknowledge that this was due to COVID measures. However, I did reserve when I made my room booking, yet there was no vacancy.) - I ate at the Bar which had not a single vegetarian option on the menu. I did however get a vegetarian option after asking for it - they provided one option, a risotto - which was good. The bartender was very friendly, cool lad! - There was neither slippers nor a bathrobe in the room. They wanted to charge an outragous amount of CHF 35.- for a bathrobe (rental!); this is supposed to a be a four star superior establishment... - Mediocre breakfast in a very gloomy breakfast room. - There was no one at the reception when I wanted to check out for at least 15 minutes. - Generally, the room floors and rooms are rather outdated, a bit dark and gloomy. If this is supposed to be the answer to the currently difficult situation within the hospitality industry, I really am truly saddened. Seriously, who charges CHF 35.- for a bathrobe - I could just buy one for that amount...…
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Date of stay: April 2021Trip type: Travelled on business
Location
Cleanliness
Service
Helpful
We decided to book a two-night stay over the Easter weekend (Friday to Sunday) after reading very good reviews regarding the hotel. As we have an electric car one of the deciding factors whether to choose this hotel or not was a possibility to charge it on site, so before booking we called the hotel and asked if it would be possible to plug our car in. The person on the phone confirmed that, although they don't have a dedicated charger, we can plug it in the regular socket and it won't be a problem. Additionally (having in mind that it's an Easter weekend), we also contacted the hotel on Tuesday before our trip to ask if we have to book the hotel restaurant in advance but were told that there's no need and we can do it upon arrival. So after a long travel we finally arrived to the hotel and were told by the receptionist that charging our car is impossible and the hotel restaurant is fully booked on both nights of our stay. With all the other restaurants closed due to corona, we weren't given any alternative option. Only after settling in the room (which was tidy but the wardrobe smelled of stale sweat which we reported) and pressing the reception further, we were advised that we can have dinner in their sister hotel nearby and they finally booked a table for us. Later in the evening we realised that there was a room service available when we saw the hotel personnel bringing trays of food to other rooms (there was no information or menus in our room and reception didn't mention it either). Regarding breakfast the next day, there was a standard cold buffet (which is fine but a bit steep for what was offered), however, again there was no information on the tables that there was a possibility to order some scrambled eggs/bacon, etc. until we saw it on a couple of other guests' plates. After the breakfast we took our car out and went on a day trip, and when we came back we were told that now also the car park is full so we have to park somewhere else. Luckily we managed to find a much cheaper parking with a free charger 200m away from the hotel but none of the staff mentioned/suggested it to us beforehand (the hotel parking is 45 chf per night so pretty expensive and if we didn't pay attention they would have charged us for both nights even though there was no space for us on the second night). Overall, we are very disappointed with the way our stay was handled and felt that the staff was disorganised and didn't really care - there was no solutions provided unless we complained or insisted on another option and when we politely explained the issues, the receptionist didn't even bother to apologise just brushed it under the carpet . The hotel had some Easter deal going on (which our booking wasn't part of) and probably ended up being fully booked with nobody actually thinking how to accommodate all the guests including the restaurant or parking (we couldn't reserve it in advance either). If a hotel cannot organise themselves during the pandemic they should not be operating or should limit the number of rooms available.…
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Date of stay: April 2021
Value
Rooms
Service
Helpful
As a family, We were totally dissatisfied with our stay in easter. Very very old room, coffee machine was not working, very mediocre breakfast, a bit dusty room and on top of that we could not have our dinner in the hotel as it was fully booked and no one told us to do pre-booking one week before. Thats why we walked to another hotel of the same chain which was equally horrible. I don’t recommend this hotel to anyone, totally waste of money.
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Date of stay: April 2021Trip type: Travelled with family
Helpful
I would like to try to give some improvement suggestions to the hotel management. The Hotel doesn't matter that it was renovated is visible old, rooms looks nice, but the bathrooms belongs to different ages, as well the public areas.During my whole stay I could not rest from the sound of the constant passing trains, because how it looks like the windows was not changed since the hotel exist. For a hotel situated almost on the train station should be clear that they need soundproof windows. Reception try to be nice but still couldn't make me some good impression, because first at all I try to reserve straight away by them throw the phone but how the receptionist told me she can't give answers on my question for the room rate and I need to write an email. (Spontan visit calling from the car) The biggest disappointment was the breakfast buffet and the service, the one lady what was there was let it alone with somebody totally new so she was absolutely uncapble to take care for anything. About the food on the breakfast buffet I can just say go and buy you something from Coop or Lidl it will taste better, don't even try to drink the coffee from the buffet, believe me :( on my opinion breakfast buffet like that cannot be served in hotel pretending for four stars. Don't get me wrong hotel is not dirty or something like that. But me personally I stay disappointed and regret for choosing to stay at Royal Manotel Geneva…
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Date of stay: December 2020Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Roberta Panfilio, Guest Services / Front Office at Hotel Royal
Responded 17 Dec 2020
Dear Guest, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We have followed up the points mentioned in your review. Please accept my sincere apologies for the inconvenience we may have caused. As the trains will continue to pass at 4 am, we are working on the rooms that need a better isolation from external noise. Our location near the train station is as much strength as it is a weakness. On the other hand, in case you decide to visit us in the future we will be willing to find a quieter room for you. Please note that our hotel are regularly subject to renovation and other works. Our guests’ comments and yours in particular, are taken into consideration to fine tune or modify the works in order to ensure optimal customer satisfaction. Concerning the breakfast, due to this particular sanitary condition, we decided to reduce the buffet and consequently the price. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Roberta P. Guest Services Manager
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Nice hotel. Based on reviews here we asked for a 'quite' room which is located in the middle. So no street noise n not on side of traintrack. But even here, on second floor you feel/hear the trains. Sounds like distant thunder n did not keep us awake. Not much natural daylight due to location Separate toilet very small, bathroom nice. Beds incredibly comfortable, even the pullout sofa in the triple executive room We did opt for the parking because not many parking spots on the main streets in Genève. Close to the lake. Grocery store next door so no need to pay that much for the hotels breakfast. Front desk very friendly. Elevator is tiny, luggage cart will fit if you're able to lift it sideways with all luggage on it. Plus 1 person. Not convenient.
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Date of stay: August 2020Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Roberta Panfilio, Guest Services / Front Office at Hotel Royal
Responded 11 Sep 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind Regards, Roberta P. Guest Services Manager
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PRICE RANGE
US$162 - US$317 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
manotel royal geneva, manotel royal hotel geneva
LOCATION
SwitzerlandCanton of GenevaGeneva
NUMBER OF ROOMS
202
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Claim Your Listing Frequently Asked Questions about Hotel Royal
Which popular attractions are close to Hotel Royal?
Nearby attractions include Timescape Escape Game (0.3 km), SENSAS Geneva (0.3 km), and The MindEscape (0.3 km).
What are some of the property amenities at Hotel Royal?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Royal?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Royal?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Royal?
Yes, paid private parking on-site, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Hotel Royal?
Conveniently located restaurants include L'Aparté, Bistrot du Boeuf Rouge, and Little India Street kitchen &Cocktails.
Are there opportunities to exercise at Hotel Royal?
Yes, guests have access to a fitness centre and a sauna during their stay.
Are any cleaning services offered at Hotel Royal?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Royal offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Royal?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Portuguese.