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Best Western Hotelbern

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Traveller (180)
Room & Suite (281)
Dining (51)
Overview
  • Excellent19%
  • Very good51%
  • Average25%
  • Poor4%
  • Terrible1%
Travellers talk about
“old town”(47 reviews)
“train station”(34 reviews)
“central location”(13 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
Multilingual Staff
4 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (523)
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244 results
Traveller rating
49
110
66
12
7
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Time of year
LanguageEnglish
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49
110
66
12
7
Show reviews that mention
All reviewsold towntrain stationcentral locationroom facingclock towereuropean standardswould definitely stay here againnice hotelbusiness tripexcellent locationbreakfast buffetenjoyed my stayfew minutes walkno air conditioningaare riveryogurtvisiting bern
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1 - 5 of 244 reviews
Reviewed 1 week ago

Older building renovated with smallish rooms. Good location in centre of town so no issues with getting around. Hotel gave us free tram passes to get around which was nice touch. Staff good and all spoke english. Rooms nothing special. Could open windows to get...More

Thank Brisbanebilbo
Response from HOTELBERN, Manager at Best Western HotelbernResponded 1 week ago

Dear Brisbanebilbo Thank you very much for your Review. We are pleased to announce that from September this year we will renovate the entire hotel. We are always trying to do our best. We are looking forward to welcome you again in our renovated hotel....More

Reviewed 3 weeks ago via mobile

The hotel looks nice and historic from the outside but is a little dated on the inside. There was clearly a remodel at some point but it doesn't all fit together. The staff is helpful and nice but the rooms are a hodgepodge of different...More

Thank Jared R
Response from HOTELBERN, Manager at Best Western HotelbernResponded 2 weeks ago

Dear Jared R Thank you for your feedback. The entire hotel is now being renovated. We have already renovated the upper kitchen. We continue with the rooms, the reception and the event area. We would be pleased to welcome you again in the future. Best...More

Reviewed 3 weeks ago

We booked 2 rooms on Best Western points. You do have to pay a per-person tax at checkout even with the room being free. It was about 14 francs for 2 adults, 2 kids for one night. We had rooms 401 and 402 which were...More

Thank Kelly P
Response from HOTELBERN, Manager at Best Western HotelbernResponded 3 weeks ago

Dear Kelly P Thank you very much for your Feedback. The fee you had to pay is called city tax. The city tax serves as "money for the city and its tourism". (The tax will not be credited to the hotel but to the City)....More

Reviewed 3 weeks ago

We stayed here for one night on our way to Kandersteg. Unfortunately, we were not pleased with this hotel at all. Aside from the excellent location, this hotel does not have much going for it. The room was spacious, but the bathroom was incredibly small....More

Thank Devon C
Response from HOTELBERN, Manager at Best Western HotelbernResponded 3 weeks ago

Dear Devon C. Thank you very much for your Feedback. We are blessed to hear that you liked our location. We have a relatively old building and therefore no air conditioning in the house. However, we are happy to inform you that we are currently...More

Reviewed 25 June 2018

The hotel was nice and clean. The hotel location was near city center so it was close to city transportation . The beds were very hard and uncomfortable. The room was good sized with a view of the rooftops. Breakfast was not included. Parking was...More

1  Thank DianeO546
Response from HOTELBERN, Front Office Manager at Best Western HotelbernResponded 28 June 2018

Dear Diane, thank you for your stay and taking your time to write us a review. We are happy that you enjoyed your stay, but we are very sorry that the bed was too uncomfortable. Nevertheless, we hope to have the possibility to welcoming you...More

View more reviews
About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Room Service
Hotel Amenities
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room Service
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Banquet Room
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$147 - US$287 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Bern
#8 Business Hotel in Bern
#10 Luxury Hotel in Bern
Room types
Non-Smoking Rooms
Details
Price range
US$147 - US$287 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Bern
#8 Business Hotel in Bern
#10 Luxury Hotel in Bern
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (180)
Room & Suite (281)
Dining (51)
Pool & Beach (1)
Amenities (47)
Business Centre & Event Rooms (10)
Family and Play Areas (1)
Questions & Answers
Ask a question
seadweller80
30 April 2018|
Answer
Response from keneng | Reviewed this property |
It's in the heart of the old town. Close to markets n train station.
0
Votes
quietgal123
10 April 2018|
AnswerShow all 2 answers
Response from Pauline D | Reviewed this property |
If you pay by credit card, you have the option if selecting US dollars or Swiss francs. I don't know if they do a currency exchange for cash, but I saw one at the Zurich aurport. This hotel has one "ironing room" on the 4th... More
0
Votes
Lilia A
24 October 2017|
AnswerShow all 4 answers
Response from Tracy N | Reviewed this property |
No they aren’t, we were provided with a fan but in the hot summer weather it barely provided any relief.
1
Vote
Room Tips
"I was first offered a room on a lower floor but this felt very dark--one floor up and it was much brighter..."
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"Rooms on the top floors away from lifts are the most quiet"
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"My room was in the centre of the building with no outlook but this was fine for one night."
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"Amazingly close to everything and if it is not close, there is a tram to every and any part of the Bern."
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