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Swissotel Le Plaza Basel

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#14 of 51 Hotels in Basel
Certificate of Excellence
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1 room 2 adults 0 children
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Swissotel Le Plaza Basel
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713 Reviews from our TripAdvisor Community

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Showing 423: English reviews
Reviewed 2 weeks ago via mobile

I stayed in this place for more then 1 month and found the facilities exceptional. Staff is very kind and cooperative, always ready to support. This is one of very best stay of my life. Moreover one of their front desk / reception desk guy Mr. Muhamad Ali was very kind, humble and supportive. I wish every hotel should have...

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Helpful?
Thank Faraz K
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear Faraz K Wow! Thank you very much for your kind feedback! We are delighted to hear that you enjoyed your stay with us and that you appreciated the dedication of our colleagues. We hope to welcome you back very soon and wish you a wonderful start into the new year! Many thanks and best regards Brigitte Fritz General Manager

Bristol, United Kingdom
Reviewed 3 weeks ago

This hotel is located next to several tram lines. The rooms are quiet ( we had one at the back of the hotel), spacious, clean and tidy. There is a steam room and sauna on the lower ground floor, both well kept and pleasant to use. The breakfast is very good, with a good selection of foods available. The staff...

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Helpful?
Thank Wraxall_Travellers
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear Wraxall_Travellers Thank you very much for your nice feedback. It is great to read that you enjoyed your stay and appreciated our spacious rooms, breakfast and staff. We hope to welcome you back soon and wish you a wonderful start into the new year. Best regards Brigitte Fritz General Manager

Bristol, Virginia
Reviewed 4 weeks ago

Check in was slow. A riverboat cruise group came in and only one person to check all of us in. Another clerk just stood there since his job was to check people out. Absolutely no crossing of duties. Did have some slight refreshments (9 cheese cookies) out, but by the time the line was half thru, nothing was left. Breakfast...

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Helpful?
Thank Julia D
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear Julia D Thank you very much for your personal review of your stay with us. Your remarks are very valuable to us as they help us to continuously improve our services. It has been a pleasure welcoming you and the rest of the riverboat group to our hotel. We are delightet that you got to spend a night in...

Reviewed 4 weeks ago via mobile

The check in service was a little slow and when we got to our room the card holder to activate the lights wasn't working (a problem as it was nighttime) but once this was fixed within 15 minutes the problems disappeared. The hotel offers you a travel card which means you can use public transport within certain zones, whilst Basel...

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Helpful?
Thank Swa25
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear Swa25 I would like to thank you for taking the time to write us a Feedback about your stay. We very much appreciate those, as they help us to improve our services constantly. I am deligthed to hear, that you comunicated the light issues with us so that it could be solved right away. It is great to hear...

Tracy, California
Reviewed 4 weeks ago

This was my second time staying at this hotel. Hospitality was above and beyond. Excellent location. Room was very comfortable. Full buffet breakfast with many choices. Overall experience was great. Would definitely stay hear again.

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank denisew291
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear denisew291 Thank you very much for your nice feedback. It is a pleasure to read that you enjoyed your stay with us and that you appreciated our services. We hope to welcome you back soon and wish you a wonderful start into the new year. Best regards Brigitte Fritz General Manager

London, United Kingdom
Reviewed 13 December 2016

the hotel has good location and the décor in reception is nice, the breakfast selection including big choice of cold meats and cheeses and hot food, which was was excellent and the staff were very friendly. I stayed in superior room and while it was very good size I found the décor was dated and the bathroom was in a...

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Helpful?
Thank dushanko
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear dushanko Thank you very much for your feedback, which is very much appreciated. We hope to welcome you back soon and wish you happy holidays. Best regards Brigitte Fritz General Manager

California
Reviewed 12 December 2016

Spent two nights at this hotel. Location was great.....with numerous options for tram lines easily accessible. Room was comfortable and well appointed. Free WiFi was great. Staff was very helpful. Breakfast buffet was very extensive and well done.

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Helpful?
Thank Suefowl
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear Suefowl Thank you very much for your kind feedback. We hope to welcome you back soon and wish you happy holidays. Best regards, Brigitte Fritz General Manager

Sion
Reviewed 9 December 2016 via mobile

The price of the room was so high i thought the room would be spectacular. well, it was very small, stains on the bathroom floor and body hair in the sink. The room looked very old. I've stayed in hotels twice as cheap for a much muuuch better quality. The staff was nice and the location is good but overall...

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Helpful?
Thank Candycaiiine
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear Candycaiiine Thank you very much for your feedback. We are sorry to hear that you could not enjoy your room, but are happy that you appreciated our dedicated colleagues. We hope to welcome you back soon and wish you happy holidays. Best regards Brigitte Fritz General Manager

Mountain Lakes, New Jersey
Reviewed 7 December 2016 via mobile

For a hotel in Basel, this hotel had a good sized room. The bathroom was also nicely sized. My experiences in Basel with other hotels have been with much smaller rooms with only a couple of exceptions. As far as walking distance to popular areas, this location is a bit out of the way but for the tram it was...

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Helpful?
Thank DigiChap
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear DigiChap Thank you very much for your feedback. We hope to welcome you back soon and wish you happy holidays! Best regards Brigitte Fritz General Manager

Spring Valley
Reviewed 4 December 2016

The location is perfect! The carnival was just across the street, St. Clare Catholic Church is only a 5-minute walk from the hotel. We did a lot if walking on the streets, the Marketplatz,in addition to the guided tour by Viking River cruise agent. The hotel room was clean, bed comfortable and quiet.Breakfast was wonderful! Everything was delicious and the...

Review collected in partnership with Swissotel Hotels & Resorts
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1Thank Jean P
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear Jean P Thank you very much for the lovely feedback about your stay at the Swissôtel Basel. It has been a delight having you here and we appreciate the nice words towards our team members and services. We are happy to hear that you enjoyed our sumptuous breakfast buffet and that you got to experience Basel's traditional Carnival while...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Basel is not only a Swiss City with a big heart, with a smile on their face people from Basel proudly declare it a major city in pocket size format and they are right. The city by the Rhine offers everything you could wish for in a city trip. Culture and Business go hand in hand and only the sky is the limit. The same holds true should you decide to stay at the Swissotel Basel. No matter if you are traveling to the border triangle, the old town, the Rhine, the musical theatre or to other numerous sightseeing spots in Basel, all of which are in walking distance. Centrally located you will not only enjoy our elegant guest rooms but also real Swiss hospitality. Swissotel Basel provides 238 spacious rooms and suites with satellite LCD TV. Start your day right with a sumptuous breakfast at our Grill 25 restaurant or room service, make use of the complimentary newspaper, free wifi, complimentary use of our Puerovel Sport with a sauna and a steam room. Our concierge team would be delighted to assist in planning a day trip or assist in getting tickets to numerous Events and shows. Additionally our gusts truly value our pillow menu in the guestrooms as well as the espresso machine. Should you feel the need to discover even more of Basel and its surroundings, you can make use of your complimentary mobility ticket, which is provided to you for the duration of your stay to use the public transportation system, even for the day of your arrival and departure. ... more   less 

Additional Information about Swissotel Le Plaza Basel

Address: Messeplatz 25 | 4005 Basel, Basel 4058, Switzerland
Region: Switzerland > Canton of Basel > Basel
Price Range: €118 - €276 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Swissotel Le Plaza Basel 4.5*
Number of rooms: 238
Reservation Options:
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Also Known As:
Swissotel Le Plaza Basel Hotel Basel
Swissotel Le Plaza Hotel Basel
Basel Swissotel Le Plaza
Hotel Style:
#7 Business Hotel in Basel
#9 Luxury Hotel in Basel
#13 Family Hotel in Basel
#14 Romantic Hotel in Basel
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Le Plaza Basel staff and other travellers.
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Questions? Get answers from Swissotel Le Plaza Basel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I heard no complaints on any room except for the heat. Everyone seemed to love the baths and beds.m”
 of 5 bubbles 989juliad, 22 Dec 2016 | Read review
“high floors”
 of 5 bubbles dushanko, 13 Dec 2016 | Read review
“3 lifts to all floors”
 of 5 bubbles Catons, 1 Dec 2016 | Read review
“The better rooms will be south facing and on the higher floors. But don't expect adequate storage for your clothing.”
 of 5 bubbles hgreenleaf2, 30 Sep 2016 | Read review
“477 is actually a suite but is excellent for stays longer than a day or two.”
 of 5 bubbles 260isobelg, 7 Aug 2016 | Read review
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