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4.5
#28 of 51 hotels in Basel
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Hotel Victoria offers traditional hospitality and modern hotel comforts in the centre of Basel next to the main train station (SBB). You will be enchanted by the unique atmosphere of this stylish hotel. The hotel blends an exclusive Victorian ambience with all the comforts of modern life. All rooms are equipped with a functional working desk, phone, free Wi-Fi, large flat screen TV, room safe, minibar with free mineral water, door spy hole, Nespresso-machine, tea maker facilities, iron and ironing board. The Restaurant "Bar&Bistro" offers a fine choice of traditional Swiss, regional and international dishes. During summer, guests can relax with a drink or meal on the terrace. The hotel offers 24-hour reception, laundry and room services. The hotel also features a small fitness room, business corner with free Internet access, and a selection of daily newspapers. Guests staying at the hotel can use Basel's public transportation free of charge. The most attractive museums, theatres, sport stadiums, the Basel ZOO, as well as the congress and exhibition centre, are easily reachable by foot or by public transportation. Parking is possible in the hotel's underground garage. This is our guests' favourite part of Basel, according to independent reviews. This property also has one of the best-rated locations in Basel! Guests are happier about it compared to other properties in the area. We speak your language!
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
HOTEL STYLE
Classic
Family
Languages Spoken
English, French, German
Location
Centralbahnplatz 3-4, Basel 4002 Switzerland
Name/address in local language
Hotel Victoria
110 reviews
Getting there
Great for walkers
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The hotel is in an excellent location directly across the street from the train station, next to the airport bus and tram depots too. It is only a 10 minute walk into the start of the old town and a few minutes more to the water bridges. It is newly renovated in 2019 in a style to be very comfortable with a soft palette and modern room and bathroom amenities, and the rooms are extremely spacious with nice down comforters and bed benches. The staff are very friendly and great with restaurant and activity recommendations. You are in for a great night sleep and a convenient location.
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Date of stay: November 2021
Location
Cleanliness
Service
Room Tip:All rooms are spacious, but the comfort room and above have the most room and amenities
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nicolas Rimelin, Owner at Hotel Victoria
Responded 7 Dec 2021
Dear Toni B, Thank you for the great review of our hotel! We are very happy that you enjoyed your stay and hope to see you again very soon. Best regards Fraser Currie, Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a two day stay at this hotel on the way to Paris.
This is a charming hotel with a historic facade but modern and renovated interior.
We had the Queen room and whilst only 20 sq mtrs felt very spacious.
Location is prefect for those with luggage and arriving by train as the station is across the road.
We had a lovely view of the station and no noise could be heard with the windows closed. We often opened the windows to soak up the atmosphere of the trams and buskers and the hustle and bustle of the station.
The old town is not far away and easily walkable but the hotel provides free public transport cards which makes it even easier to visit the city and surrounds. Some lovely old buildings and a marketplace to visit.
We did not have breakfast at this hotel but there is a large supermarket next door where drinks, food, bakery items can be purchased.
The bar/ restaurant downstairs has inside and outside seating with the outside area great for watching people and the station happenings.
If we return this would be our hotel of choice.
Switzerland is a very expensive country so expect to pay a lot more for drink and food than you do at home.
A block away is Markthalle an upmarket food court with cuisines from all over the world. We ate here both nights as the food was so good.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nicolas Rimelin, Owner at Hotel Victoria
Responded 11 Oct 2022
Dear Tommo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and made use of all Basel has to offer. We hope to see you again very soon. Sincerely, Fraser Currie Front Office Manager
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i would rate the stay 20/10. I normally use booking.com but increasinly try to book directly with the hotel, which i did in this case. under the able leadership of Sebastian at the front desk, we (1 adut and 3 boys) were upgraded to a junior suit and, best of all, were able to store our bikes on the luggae room. both dinner and breakfast were excellent.
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Date of stay: July 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nicolas Rimelin, Owner at Hotel Victoria
Responded 26 Jul 2021
Dear Ifxme, Thank you for taking the time to let us know about your recent stay with us. We are so happy to hear that everything was to your liking and that booking directly with us was such an easy process for you. We are looking forward to welcoming you back to the Hotel Victoria in the near Future. Best regards, Fraser Currie - Front Office Manager
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We stayed December 15 to 18 and booked December 22-January 5 the second part of our trip. The first stay our internet was working but now during our second part of trip with another room our internet doesn’t work well and we need it for my husband’s business. We informed the receptionists, which is very nice, several times but nothing happen. Cleaning room is lacking. Bed linen was dirty but wouldn’t exchanged until I had to ask. They offer coffee in each room but when we came back in the late afternoon the room was made but the dirty coffee cups plus glasses was still on the desk. This was happen 4 times and we informed the reception desk. We got some fruit for Christmas from the hotel and after awhile one of it was rotten. They left it for days! The floor wasn’t very clean either. They need to check with the cleaning staff from time to time especially when a customer complained about it. We stayed for many years at Hotel Spalentor and we never had any issues with cleanness of room and any dishes like glasses and coffee cups. We couldn’t book it because they were closed between Christmas and New Year. It was very convenient for us going to the train station but not happy with room staff. They need improvement in this manner. That’s why I only give 2 to 3 stars.
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Date of stay: December 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nicolas Rimelin, Owner at Hotel Victoria
Responded 9 Jan 2023
Dear kellerbb, Thank you for taking the time to send us your feedback. I regret to hear about the issues you had during your stay. I know you have already been in contact with the hotel regarding this. I would like to thank you for your feedback. Without this feedback we can not improve, which is what we are always looking for ways to do. I hope we will get a chance to welcome you back in the near future. Best regards Fraser Currie Front Office Manager
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We had a one-night stay with two rooms. The car park for the hotel is reached via the public underground car park before you arrive at the hotel - enter this and follow the signs to hotel parking. You can then take a lift straight to the hotel reception. The staff were very friendly and helpful. Unfortunately we had to change both rooms as there was quite a strong smell - sewage? We noticed later that a couple of other guests had also mentioned this. The staff in reception were happy to rearrange our rooms and they sorted this out very quickly and without fuss. The new rooms were fine! Beds were comfortable and the rooms were well equipped. Unfortunately we didn’t have the pass required in Switzerland to allow us to eat inside (this is needed as well as having the Covid travel Passport) so we had dinner on the outside terrace of the hotel restaurant. This was okay, not ideal, as it was on the busy main road outside, but the service was quick and the food was good.
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Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nicolas Rimelin, Owner at Hotel Victoria
Responded 5 Nov 2021
Dear JozzP, Thank you for taking the time to review your stay with us. We apologise again for the smell that you experienced. We passed this on to our technical team as soon as you reported it. We are glad to hear that you enjoyed the stay over all and that you enjoyed the food in our restaurant. We hope that we will get to welcome you back in the near future. Best regards Fraser Currie, Front Office Manager
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The bed was probably the best I've slept on in years of travel. It's great location to main train station as well as trams into Old Town make it a perfect stop. What made it five stars was the front desk team. Extremely helpful as my train itinerary was different than posted and they provided excellent support to navigate a new routing.
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nicolas Rimelin, Owner at Hotel Victoria
Responded 29 Apr 2022
Dear Jedda1, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fraser Currie Front Office Manager
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We've stayed in this hotel a couple of times now and cannot fault it. Our room both times has been lovely and comfortable. The staff are friendly and helpful. It is in an excellent location for arriving by bus from the airport and travelling by train as it is across from the main train station (but very quiet, no train or traffic noise). Also only a short walk into the old town.
Will definitely stay again if in Basel.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nicolas Rimelin, Owner at Hotel Victoria
Responded 25 Jan 2023
Dear Ezz1_12, Thank you so much for taking the time to send us a great review of your recent stay with us. We are happy to hear that you enjoyed your stay and we are looking forward to welcoming you back again soon. Best regards Fraser Currie, Front Office Manager
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Very comfortable hotel conveniently located to central train station and easy walking to town center and many sights. We chose it for 3 nights because our Rhine River boat cruise meets here for embarking. Hotel is very clean, with updated bathroom facilities, great bed and pillow options. Staff, including the housekeeper speak English well and were very responsive to our minor requests, such as replacement of the missing shower soap dispenser. Our room opening onto central courtyard shared with other buildings was sufficiently quiet. A good and comfortable choice in this area.
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Date of stay: September 2024Trip type: Travelled as a couple
Room Tip:Might be advisable to book a room looking out into the central yard, not facing the busy streets.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nicolas Rimelin, Owner at Hotel Victoria
Responded 28 Sept 2024
Dear Mr. Stephen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dana Könemund Front Office
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Business-like city hotel, just a few steps from the station with easy access to trams and buses making visiting the sights easy. Clean and quiet, with air-conditioning and double-glazing. We skipped the breakfast buffet, which was quite expensive and looked less generous than the ones we had enjoyed in other, less urban, places. Our angled room with a sitting area was great for relaxing but we missed the view of the busy square that we had enjoyed on other visits. Another time we would ask for the same room category but in the center of the building.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nicolas Rimelin, Owner at Hotel Victoria
Responded 11 Oct 2023
Dear wws68, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fraser Currie Front Office Manager
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These reviews are machine translated from their original language. Show machine translations?
For many years we have been staying in this uncomplicated and inexpensive hotel during the time of Basel tattoos. Easy to reach by car, park in underground garage, quick check-in, room occupancy and off by tram to the city. The staff is very friendly from A to Z, the quality of the food top, the breakfast buffet for a city hotel sensational. We had a deluxe room out to the quiet courtyard. The room was rather gloomy, but the location was quiet and the air conditioning top. The room didn't smell really fresh this time. There was a star deduction for that. We will be back.
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Automatically translated
Date of stay: July 2024Trip type: Travelled as a couple
Room Tip:Zimmer zum Hof hinaus, deutlich weniger Lärm von der Strassenbahn und dem Bahnhof
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear Journey523650,
We have many different types of room. We have rooms with a queen size bed and rooms that are 2 single beds (Twin). The only rooms that are allowed to accomodate 4 people are our Suites. In these rooms there is either a Queen or King size bed and a double sofa bed, with a proper mattasse. More detailed information can be found on our website.
Best regards
Fraser Currie, Front Office Manager
Drakensberg Region, South Africa47 contributions25 helpful votes
The room I stayed in was spacious. Definitely space for a cot. There was a small round table and two upholstered chairs in the room (but no couch), in addition to the desk/chair and the coffee station with TV.
Laundry is available, but not in the room (if that’s what you meant). They collect and return to your room at extra cost.
Staff was friendly and helpful.
There was a bath/shower in the room, so we did our own laundry in the room when needed.
The hotel has two parts/sections. I stayed in the front section (overlooking the tram station square), but some colleagues stayed in the other building, which sounded less spacious.
Hi, It depends how you book. We were room only so would have to have paid extra but there are dozens of fabulous little places to eat nearby...we usually popped over to the train station!
There are more places to choose from in the Basel area.
PRICE RANGE
€158 - €255 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
victoria hotel basel, hotel victoria basel
FORMERLY KNOWN AS
TOP Hotel Victoria
LOCATION
SwitzerlandCanton of BaselBaselSt. Alban
NUMBER OF ROOMS
107
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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